This client enlisted the help of Glenbrook to conduct a thorough assessment and provide concrete recommendations to improve their payments strategy.
An entertainment ticketing company finds a new payments partner
This event and ticket company had multiple products and services, including a marketplace for individual buyers and sellers to exchange tickets.
A healthcare platform maximizes return on payments acceptance strategy
With a legacy approach to payments in place, this client enlisted the help of Glenbrook to determine a more efficient and effective way to manage their payments ecosystem.
A national healthcare services company builds an omnichannel payments strategy for retail pharmacy customers
This client engaged Glenbrook to execute a two-phase project that would help them understand and assess the options available to their organization for a new payments strategy.
A large hospital optimizes its approach to payment acceptance across business units
From patient care down to the cafeteria, this client walked away from the project with a deep understanding of their payments ecosystem and concrete action items to optimize their payments strategy.
The Truth About Surcharging
Glenbrook's Cici Northup and Sam Levitt co-authored this Payments Views post. You have likely observed an increase in the number of articles about surcharging. These articles show that the practice is on the rise and often tout significant benefits for merchants:...
Merchants Just Want to Sell Stuff
Anyone who’s been in a Glenbrook Payments Boot Camp session with me has heard me emphatically stress that merchants “just want to sell stuff – they don’t want to be in the payments business”. Of course many larger and more sophisticated merchants have figured out how...
Merchant Acceptance in the Developing World – Mobile Payments’ Essential Missing Link
Over the past several years, my colleagues and I at Glenbrook have been working on a variety of projects focused on bringing low-cost financial services to the poor in developing countries. While there has been a lot written on how mobile or eMoney payments systems...
Coachella Takes Payment Cards – Mostly
I spent the weekend in Indio, California at the Coachella Music and Arts Festival (often referred to as the “Modern Day Woodstock” for you Boomers). Over the few weeks leading up to the event, Square and Apple advertised quite a bit about how every single vendor on...
Fake Out – You Can’t Put Your Card in that EMV Slot
Visa’s CEO recently reported that more than 750,000 locations, representing 17% of the U.S. face-to-face card-accepting merchant base, are accepting EMV chip cards. While everyone in the industry agrees that it will be quite a while before the numbers reach “critical...