We are a payments strategy consulting firm that provides an objective ecosystem-level perspective. Our clients come to us for strategy advisory, often in the early stages of thinking about a critical payments problem. We serve our clients on a project or ad hoc advisory basis.

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Our Strengths

  • Our decades of strategic experience give us a deep understanding of how messages and money flow across the payments value chain, by use case and by market.
  • We are agile in our approach to help you. We can provide candid, short-term advisory on a particular topic or execute against a multi-month, multi-phase consulting project.

Recent Engagements

A subscription merchant reduces involuntary churn

A subscription merchant engaged Glenbrook to better understand what tactics they could use to reduce the number of failed payments and to develop more sophisticated KPIs and dashboards to monitor the effect of involuntary churn tactics.

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A merchant stops fraud 

The client asked Glenbrook to identify the gaps in their control environment that allowed an uptick in chargeback activity to continue.

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A card processor refreshes its five year strategic plan

Glenbrook created a 5-year strategic plan for the management and Board of Directors of a major card processor and digital banking provider. The planning process included detailed scenario analysis and facilitation of an interactive strategic decisioning process by the Board. As a result, the company has increased its investment in digital banking and fraud prevention technologies and accelerating its overall pace of product innovation.

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A payments association gets an interim CEO

Glenbrook provided part-time CEO services for the global industry association, developing rulebooks and an interoperability Framework for the cross-border exchange of ACH and instant payments, new member development and thought leadership.

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A state government increases digital P2G payments

Glenbrook assisted a State government looking to develop a more integrated, citizen centric payments strategy. The goal of this project was to implement a pilot to demonstrate a centralized payment directory that would drive greater online payment adoption and improve citizen’s overall experience in making payments to the State.

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A multinational grocer saves over 30% in annual operating costs

Glenbrook helped a major multinational grocer solve both short term issues and develop a long-term strategy to take advantage of current and forecasted industry developments in payments. We explored processing redundancies, expansion of credit acceptance, PCI compliance, and more, and then identified system architecture improvements and helped find a new partner to achieve their goals.

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Contact Us

Contact us to discuss a Strategy Advisory engagement for your company.

Find your roadmap for tomorrow

The GlenbrookTM consulting group can help your organization achieve short-term goals while building a path to the future. Put our experience to work for you.

Glenbrook Payments Boot CampTM workshop

Register for the next Glenbrook Payments Boot CampTM workshop

An intensive and comprehensive overview of the payments industry.

Train your Team

Customized, private Payments Boot CampsTM workshops tailored to meet your team’s unique needs.

OnDemand Modules

Recorded, one-hour videos covering a broad array of payments concepts.

Glenbrook Press

Comprehensive books that detail the systems and innovations shaping the payments industry.

Launch, improve & grow your payments business