Payments in Enterprises
Enterprises often to come to Glenbrook with three core goals:
1. Increase Sales
2. Lower Costs
3. Improve Customer Experience
To support these goals, we bring expertise to help your team answer questions like:
How can we optimize revenue by improving authorization rates and managing chargebacks?
How are our payment providers performing? Are we using the right partners?
How are our key payment metrics performing? How could they improve?
Is our tokenization strategy effective? Does our payments architecture support our objectives?
How can we lower processing costs?
Is our organization structured effectively for managing payments?
How we can help
Glenbrook provides payment acceptors with strategic and operational expertise by conducting assessments of current operations and partner performance, optimizing acceptance rates and payments costs, supporting vendor selection, and developing targeted payments strategies. The practice builds upon Glenbrook’s 22+ years of experience, where the firm has developed a reputation as the most trusted name in the payments industry. Glenbrook’s team of experts combines decades of operating experience at enterprises, card networks, and payment service providers with exposure throughout the payments industry.
Common focus areas and services include:
Payments Operations Assessment and Strategy
- Conduct a comprehensive assessment of payment operations to identify inefficiencies, bottlenecks, and areas for improvements
- Develop a tailored payment strategy that aligns with business goals and enhances customer satisfaction
- Identify cost-saving opportunities, streamline processes, and recommend technology enhancements to optimize payment operations and maximize profitability
RFP Management and Vendor Selection
- Create customized RFPs that reflect unique requirements and objectives
- Evaluate vendor responses objectively, using custom scorecards based on priorities
- Support negotiations to secure favorable terms, pricing, and service level agreements (SLAs) with selected vendors
Authorization Rate and Involuntary Churn Optimization
- Analyze authorization and related data to identify patterns and trends affecting approval rates and involuntary churn
- Develop strategies to increase approval rates, reduce declines, enhance checkout experiences, and retain customers
- Develop customized KPIs and data dashboards for ongoing analysis and monitoring of authorization rates and other indicators
Price Benchmarking and Negotiation Support
- Benchmark current pricing against industry standards and competitors
- Develop strategies to reduce payment processing costs while maintaining service quality
- Review contracts to ensure they align with negotiated terms
- Provide expert guidance and negotiation support to help secure competitive pricing and favorable terms with payment service providers
Team education on the payments industry and customized topics
Glenbrook’s public and private payments workshops, and on-demand modules
Access to Glenbrook’s team through expert retainer agreements
Customized, deep-dive strategy workshops
Enterprises Case Studies
Resources
Articles
Glenbrook shares our perspectives on activities in the industry.
Mid-Year Payments Check-In: Revisiting Our 2026 Predictions
The Glenbrook team is taking stock in June 2026 to see how the payments trends predictions from our January Payments on Fire episode are holding up.
The Missing Context Layer in Agentic Commerce: Part 3
Glenbrook’s Drew Edmond explores the specific implications for the payments and agentic commerce industry: how discovery changes when agents mediate it, how payment selection shifts upstream, how merchants need to prepare differently across categories, and who ultimately controls the agent layer.
The Missing Context Layer in Agentic Commerce: Part 2
Glenbrook’s Drew Edmond examines why the agent’s role in agentic commerce varies significantly by purchase category, where the context layer is being built today, and how far along it actually is.
Podcasts
Glenbrook speaks with industry leaders to share a variety of perspectives on the latest payments trends and activities.
Episode 299 – The Evolving Payments Regulatory Environment in the European Union, with Scott McInnes, Bird & Bird
In this Payments on Fire episode, Glenbrook’s Chris Uriarte and Samantha Gordon continue their global payments regulation series with Scott McInnes, Partner at Bird & Bird, focusing on the European Union.
Tune in as they explore the EU’s highly regulated landscape, the challenges of inconsistent national enforcement across 27 member states, and developments on current regulatory topics.
Episode 298 – The Patchwork of Payments Regulation in the US, with Duncan Douglass, Alston & Bird LLP
Kicking off a series of regulation-related episodes, Duncan Douglass, payments attorney and Partner at Alston & Bird LLP, joins Chris Uriarte and Samantha Gordon to turn the confusing and sometimes tedious topic of US payments regulation into an entertaining and enlightening update.
The conversation begins with who actually regulates payments in the US and how US payments oversight differs from the UK and EU, then flows into developments on current regulatory topics.
Episode 297 – A New Era for Card Issuing, with Nikil Konduru, Lithic
Drew Edmond and Chris Uriarte chat with Nikhil Konduru, Chief Commercial Officer at Lithic, to discuss modern card issuing infrastructure and where the market is headed. Tune in as they break down the issuing stack, discuss issuer-side tools to improve authorization outcomes, and explore implications for cross-border payments and agentic commerce.
News
Glenbrook objectively curates the news to keep you abreast of important daily headlines in payments.
Block Expands Square’s Reach: Can Its Financial Strategy Pay Off?
"Block Inc.’s XYZ Square is expanding its financial ecosystem to help small businesses. The refreshed Square Credit Card operating on the American Express network, offers unlimited 3% cash back on Square Bill Pay transactions and 1.5% on other purchases. The bigger...
Coinbase Business Expands with AI Agent Payments and USDT Support
"Coinbase has announced new capabilities for its Coinbase Business payment service, introducing support for AI agent payments and $USDT (Tether) transactions. The move allows companies to accept payments from autonomous AI agents and from customers using the popular...
Bank of America Enters into a Joint Venture Agreement with Jio Financial Services Limited to Acquire up to 49.9% in Jio Credit Limited
"Jio Financial Services Limited (JFSL) and Bank of America Corporation (BofA) announced that they have signed a definitive agreement whereby BofA will acquire up to a total of 49.9% interest as a joint venture partner in JFSL's wholly-owned NBFC (non-bank financial...
Ready to see how Glenbrook can support your enterprise to be as efficient and effective as possible?