Payments in Enterprises
Enterprises often to come to Glenbrook with three core goals:
1. Increase Sales
2. Lower Costs
3. Improve Customer Experience
To support these goals, we bring expertise to help your team answer questions like:
How can we optimize revenue by improving authorization rates and managing chargebacks?
How are our payment providers performing? Are we using the right partners?
How are our key payment metrics performing? How could they improve?
Is our tokenization strategy effective? Does our payments architecture support our objectives?
How can we lower processing costs?
Is our organization structured effectively for managing payments?
How we can help
Glenbrook provides payment acceptors with strategic and operational expertise by conducting assessments of current operations and partner performance, optimizing acceptance rates and payments costs, supporting vendor selection, and developing targeted payments strategies. The practice builds upon Glenbrook’s 22+ years of experience, where the firm has developed a reputation as the most trusted name in the payments industry. Glenbrook’s team of experts combines decades of operating experience at enterprises, card networks, and payment service providers with exposure throughout the payments industry.
Common focus areas and services include:
Payments Operations Assessment and Strategy
- Conduct a comprehensive assessment of payment operations to identify inefficiencies, bottlenecks, and areas for improvements
- Develop a tailored payment strategy that aligns with business goals and enhances customer satisfaction
- Identify cost-saving opportunities, streamline processes, and recommend technology enhancements to optimize payment operations and maximize profitability
RFP Management and Vendor Selection
- Create customized RFPs that reflect unique requirements and objectives
- Evaluate vendor responses objectively, using custom scorecards based on priorities
- Support negotiations to secure favorable terms, pricing, and service level agreements (SLAs) with selected vendors
Authorization Rate and Involuntary Churn Optimization
- Analyze authorization and related data to identify patterns and trends affecting approval rates and involuntary churn
- Develop strategies to increase approval rates, reduce declines, enhance checkout experiences, and retain customers
- Develop customized KPIs and data dashboards for ongoing analysis and monitoring of authorization rates and other indicators
Price Benchmarking and Negotiation Support
- Benchmark current pricing against industry standards and competitors
- Develop strategies to reduce payment processing costs while maintaining service quality
- Review contracts to ensure they align with negotiated terms
- Provide expert guidance and negotiation support to help secure competitive pricing and favorable terms with payment service providers
Team education on the payments industry and customized topics
Glenbrook’s public and private payments workshops, and on-demand modules
Access to Glenbrook’s team through expert retainer agreements
Customized, deep-dive strategy workshops
Enterprises Case Studies
Resources
Articles
Glenbrook shares our perspectives on activities in the industry.
On-Demand Learning Offers Knowledge and Value to Payments Industry Professionals
Learn how Glenbrook’s high-quality on-demand learning helps payments professionals expand their knowledge and hone their skills.
Payments Post #18: The Year of the Anti-Regulator?
In this Payments Post, we’re thinking about the tension that’s emerged in the regulatory space as a result of the recent change in government with an eye on the controversial CFPB. Read our (not legal advice!) thoughts on what we see playing out in Washington, and what it might mean for the payments industry.
Payments Post #17: Cutting Costs
In this Payments Post, we discuss the DOJ bringing a lawsuit against Visa that alleges the company operates an illegal monopoly in the debit card space. Does the argument have merit in our non-legal minds? And if so, what could the DOJ’s move mean for an evolving payments landscape?
Podcasts
Glenbrook speaks with industry leaders to share a variety of perspectives on the latest payments trends and activities.
Episode 257 – Scams, Stings, and Swindles in Payments – Catching up with David Maimon, SentiLink
In this episode, David Maimon, Head of Fraud Insights at SentiLink, joins Yvette to discuss the evolution and resurgence of check fraud, the increasing sophistication of fraud rings targeting banks and the government, and the adaptation of new technologies, including Generative AI, for criminal activity.
Episode 256 – Banking on Fintech, with Anthony Sharett, Pathward
In this episode, Anthony Sharett, President of Pathward, joins Glenbrook’s Bryan Derman to share insights on the evolving partner banking space, the importance of risk and compliance frameworks, and Pathward’s mission of financial inclusion. Tune in as they also discuss potential policy and regulatory changes due to implications of major discrepancies in the banking-as-a-service arrangement between fintech platform Synapse and its banking partners.
Episode 255 – Glenbrook’s On-Demand Learning Launch and Behind the Scenes with the Payments Education Team
Debbie Bartoo and Russ Jones join Yvette Bohanan to discuss Glenbrook’s focus on payments education and share some of the fun and fascinating things that have happened in facilitating workshops for 34,000 (and counting) payments geeks. Listen in to hear behind-the-scenes insights from their workshop experiences and highlights from the latest offering, On-Demand Learning, as Glenbrook continues to evolve payments education with the changing industry landscape.
News
Glenbrook objectively curates the news to keep you abreast of important daily headlines in payments.
Visa and Mastercard Face Regulatory ‘Remedies’ Over Lack of Competition [UK]
"The UK payments regulator has warned Visa and Mastercard it will introduce “remedies” to tackle a lack of competition and transparency in the card payments market that it said was costing British businesses millions of pounds a year. Visa and Mastercard, which...
Safaricom M-Pesa to Assist Healthcare Payments Digitisation in Ethiopia
"The mobile payment group Safaricom M-Pesa, along with another, unnamed financial service provider, has signed a service level agreement (SLA) with the Ministry of Health of Ethiopia to transform healthcare payments through a secure, efficient and scalable digital...
What’s Next for Real-Time Payments: Navigating the Next Wave
In the latest episode of “What’s Next In,” Mastercard’s podcast that informally explores technology, innovation and ideas, host Vicki Hyman chats with Peter Reynolds, Mastercard's executive vice president for real-time payments, about the growth of real-time...
Ready to see how Glenbrook can support your enterprise to be as efficient and effective as possible?