Payments in Enterprises
Enterprises often to come to Glenbrook with three core goals:
1. Increase Sales
2. Lower Costs
3. Improve Customer Experience
To support these goals, we bring expertise to help your team answer questions like:
How can we optimize revenue by improving authorization rates and managing chargebacks?
How are our payment providers performing? Are we using the right partners?
How are our key payment metrics performing? How could they improve?
Is our tokenization strategy effective? Does our payments architecture support our objectives?
How can we lower processing costs?
Is our organization structured effectively for managing payments?
How we can help
Glenbrook provides payment acceptors with strategic and operational expertise by conducting assessments of current operations and partner performance, optimizing acceptance rates and payments costs, supporting vendor selection, and developing targeted payments strategies. The practice builds upon Glenbrook’s 22+ years of experience, where the firm has developed a reputation as the most trusted name in the payments industry. Glenbrook’s team of experts combines decades of operating experience at enterprises, card networks, and payment service providers with exposure throughout the payments industry.
Common focus areas and services include:
Payments Operations Assessment and Strategy
- Conduct a comprehensive assessment of payment operations to identify inefficiencies, bottlenecks, and areas for improvements
- Develop a tailored payment strategy that aligns with business goals and enhances customer satisfaction
- Identify cost-saving opportunities, streamline processes, and recommend technology enhancements to optimize payment operations and maximize profitability
RFP Management and Vendor Selection
- Create customized RFPs that reflect unique requirements and objectives
- Evaluate vendor responses objectively, using custom scorecards based on priorities
- Support negotiations to secure favorable terms, pricing, and service level agreements (SLAs) with selected vendors
Authorization Rate and Involuntary Churn Optimization
- Analyze authorization and related data to identify patterns and trends affecting approval rates and involuntary churn
- Develop strategies to increase approval rates, reduce declines, enhance checkout experiences, and retain customers
- Develop customized KPIs and data dashboards for ongoing analysis and monitoring of authorization rates and other indicators
Price Benchmarking and Negotiation Support
- Benchmark current pricing against industry standards and competitors
- Develop strategies to reduce payment processing costs while maintaining service quality
- Review contracts to ensure they align with negotiated terms
- Provide expert guidance and negotiation support to help secure competitive pricing and favorable terms with payment service providers
Team education on the payments industry and customized topics
Glenbrook’s public and private payments workshops, and on-demand modules
Access to Glenbrook’s team through expert retainer agreements
Customized, deep-dive strategy workshops
Enterprises Case Studies
Resources
Articles
Glenbrook shares our perspectives on activities in the industry.
On-Demand Learning Offers Knowledge and Value to Payments Industry Professionals
Learn how Glenbrook’s high-quality on-demand learning helps payments professionals expand their knowledge and hone their skills.
Payments Post #18: The Year of the Anti-Regulator?
In this Payments Post, we’re thinking about the tension that’s emerged in the regulatory space as a result of the recent change in government with an eye on the controversial CFPB. Read our (not legal advice!) thoughts on what we see playing out in Washington, and what it might mean for the payments industry.
Payments Post #17: Cutting Costs
In this Payments Post, we discuss the DOJ bringing a lawsuit against Visa that alleges the company operates an illegal monopoly in the debit card space. Does the argument have merit in our non-legal minds? And if so, what could the DOJ’s move mean for an evolving payments landscape?
Podcasts
Glenbrook speaks with industry leaders to share a variety of perspectives on the latest payments trends and activities.
Episode 259 – Using Real-Time Merchant Intelligence to Enhance Transaction Visibility, with Oban MacTavish, Spade
In this episode, Oban MacTavish, CEO and Co-founder of Spade, joins Glenbrook’s Drew Edmond to explore payments optimization by focusing on merchant data, and how issuers make decisions about card transactions.
Episode 258 – Giving the Green Light to Surcharging, with Emily Tsitrian, Yeeld
Surcharging is a tricky issue with a lot of different stakeholder perspectives to consider. In this episode, Emily Tsitrian, co-founder of Yeeld, joins Bryan Derman and Drew Edmond to share industry insights on this emerging practice and how businesses can best implement surcharging while staying compliant.
Episode 257 – Scams, Stings, and Swindles in Payments – Catching up with David Maimon, SentiLink
In this episode, David Maimon, Head of Fraud Insights at SentiLink, joins Yvette to discuss the evolution and resurgence of check fraud, the increasing sophistication of fraud rings targeting banks and the government, and the adaptation of new technologies, including Generative AI, for criminal activity.
News
Glenbrook objectively curates the news to keep you abreast of important daily headlines in payments.
NPCI Developing ‘Federated Model’ to Counter Fraud Transactions Using UPI
"The National Payments Corporation of India (NPCI) is piloting a 'federated model' in collaboration with banks to eliminate frauds using Unified Payments Interface (UPI) transactions. India's umbrella organisation for operating retail payments and settlement systems...
Reserve Bank of India Raises ATM Fees
"The Reserve Bank of India has raised the interchange fee for ATMs, raising them from 21 rupees to 23 rupees, an increase of about 2 cents, according to a report by Times of India. However, customers will be allowed five free ATM transactions per month at their bank,...
Visa Unveils a Trio of New Tools To Make the Payments Process Easier
"At Visa’s ETA Transact event [Apr 3], they introduced three new products designed to simplify and secure payment acceptance. These innovations—Authorize.net 2.0, Unified Checkout, and the ARIC Risk Hub—aiming to enhance efficiency and fraud protection for businesses...
Ready to see how Glenbrook can support your enterprise to be as efficient and effective as possible?