Payments in Enterprises
Enterprises often to come to Glenbrook with three core goals:
1. Increase Sales
2. Lower Costs
3. Improve Customer Experience
To support these goals, we bring expertise to help your team answer questions like:
How can we optimize revenue by improving authorization rates and managing chargebacks?
How are our payment providers performing? Are we using the right partners?
How are our key payment metrics performing? How could they improve?
Is our tokenization strategy effective? Does our payments architecture support our objectives?
How can we lower processing costs?
Is our organization structured effectively for managing payments?
How we can help
Glenbrook provides payment acceptors with strategic and operational expertise by conducting assessments of current operations and partner performance, optimizing acceptance rates and payments costs, supporting vendor selection, and developing targeted payments strategies. The practice builds upon Glenbrook’s 22+ years of experience, where the firm has developed a reputation as the most trusted name in the payments industry. Glenbrook’s team of experts combines decades of operating experience at enterprises, card networks, and payment service providers with exposure throughout the payments industry.
Common focus areas and services include:
Payments Operations Assessment and Strategy
- Conduct a comprehensive assessment of payment operations to identify inefficiencies, bottlenecks, and areas for improvements
- Develop a tailored payment strategy that aligns with business goals and enhances customer satisfaction
- Identify cost-saving opportunities, streamline processes, and recommend technology enhancements to optimize payment operations and maximize profitability
RFP Management and Vendor Selection
- Create customized RFPs that reflect unique requirements and objectives
- Evaluate vendor responses objectively, using custom scorecards based on priorities
- Support negotiations to secure favorable terms, pricing, and service level agreements (SLAs) with selected vendors
Authorization Rate and Involuntary Churn Optimization
- Analyze authorization and related data to identify patterns and trends affecting approval rates and involuntary churn
- Develop strategies to increase approval rates, reduce declines, enhance checkout experiences, and retain customers
- Develop customized KPIs and data dashboards for ongoing analysis and monitoring of authorization rates and other indicators
Price Benchmarking and Negotiation Support
- Benchmark current pricing against industry standards and competitors
- Develop strategies to reduce payment processing costs while maintaining service quality
- Review contracts to ensure they align with negotiated terms
- Provide expert guidance and negotiation support to help secure competitive pricing and favorable terms with payment service providers
Team education on the payments industry and customized topics
Glenbrook’s public and private payments workshops, and on-demand modules
Access to Glenbrook’s team through expert retainer agreements
Customized, deep-dive strategy workshops
Enterprises Case Studies
Resources
Articles
Glenbrook shares our perspectives on activities in the industry.
Celebrating the Expansion of Glenbrook’s Leadership Team
Glenbrook is celebrating the expansion of its leadership team by announcing the promotions of Simon Skinner and Joanna Wisniecka to Associate Partner.
On-Demand Learning Offers Knowledge and Value to Payments Industry Professionals
Learn how Glenbrook’s high-quality on-demand learning helps payments professionals expand their knowledge and hone their skills.
Payments Post #18: The Year of the Anti-Regulator?
In this Payments Post, we’re thinking about the tension that’s emerged in the regulatory space as a result of the recent change in government with an eye on the controversial CFPB. Read our (not legal advice!) thoughts on what we see playing out in Washington, and what it might mean for the payments industry.
Podcasts
Glenbrook speaks with industry leaders to share a variety of perspectives on the latest payments trends and activities.
Episode 262 – Bot Attacks Are Getting Smarter…Are You? – Nate Kharrl, Spec
Spec co-founder and CEO Nate Kharrl joins Yvette Bohanan on Payments on Fire to dig into some of the tactics and tech that is enabling today’s fraud schemes, and how GenAI is redefining the payments risk landscape.
Episode 261 – Fanning the Flames: Global Payments Acquisition of Worldpay
Glenbrook partners Bryan Derman, Chris Uriarte, and Simon Skinner jump on a Fanning the Flames episode of Payments on Fire to give a first take on the Global Payments acquisition of Worldpay. Tune in to hear their strategic perspective on the deal.
Episode 260 – Scams, Stings, and Swindles in Payments #2 – David Maimon, SentiLink
David Maimon, head of Fraud Insights at SentiLink, joins Yvette Bohanan for another episode to raise awareness about different fraud tactics and their impacts.
In this conversation, Yvette and David explore the intricacies and implications of Credit Profile Numbers (CPNs) and synthetic identity fraud, as well as “zombie debt” and assumed identity fraud. Listen in to hear the implications of these fraud schemes and how industry professionals can get ahead of them.
News
Glenbrook objectively curates the news to keep you abreast of important daily headlines in payments.
Phixius by Nacha Announces Collaboration with Kinexys by J.P. Morgan to Enhance Account Validation Capabilities
"Phixius by Nacha (Phixius) — a secure, peer-to-peer payment information network— today announces a strategic collaboration with Kinexys Liink, the world’s first bank-led peer-to-peer data sharing network, part of Kinexys by J.P. Morgan. This collaboration establishes...
Binance Tightens South African Compliance Rules for Crypto Transfers
"Binance is set to implement new compliance measures for South African users, requiring sender and receiver information for all crypto deposits and withdrawals. In an announcement on April 23, the largest exchange in terms of daily trading volume of cryptocurrencies...
SuperCard X Enables Contactless ATM Fraud in Real-Time
"A sophisticated mobile malware campaign using a new NFC-relay technique to steal payment card data has been uncovered by security researchers. Named “SuperCard X,” the Android malware operates under a Malware-as-a-Service (MaaS) model and enables fraudsters to carry...
Ready to see how Glenbrook can support your enterprise to be as efficient and effective as possible?