Enterprises
Enterprises often to come to Glenbrook with three core goals:
1. Increase Sales
2. Lower Costs
3. Improve Customer Experience
To support these goals, we bring expertise to help your team answer questions like:
How can we optimize revenue by improving authorization rates and managing chargebacks?
How are our payment providers performing? Are we using the right partners?
How are our key payment metrics performing? How could they improve?
Is our tokenization strategy effective? Does our payments architecture support our objectives?
How can we lower processing costs?
Is our organization structured effectively for managing payments?
How we can help
Glenbrook provides payment acceptors with strategic and operational expertise by conducting assessments of current operations and partner performance, optimizing acceptance rates and payments costs, supporting vendor selection, and developing targeted payments strategies. The practice builds upon Glenbrook’s 22+ years of experience, where the firm has developed a reputation as the most trusted name in the payments industry. Glenbrook’s team of experts combines decades of operating experience at enterprises, card networks, and payment service providers with exposure throughout the payments industry.
Common focus areas and services include:
Payments Operations Assessment and Strategy
- Conduct a comprehensive assessment of payment operations to identify inefficiencies, bottlenecks, and areas for improvements
- Develop a tailored payment strategy that aligns with business goals and enhances customer satisfaction
- Identify cost-saving opportunities, streamline processes, and recommend technology enhancements to optimize payment operations and maximize profitability
RFP Management and Vendor Selection
- Create customized RFPs that reflect unique requirements and objectives
- Evaluate vendor responses objectively, using custom scorecards based on priorities
- Support negotiations to secure favorable terms, pricing, and service level agreements (SLAs) with selected vendors
Authorization Rate and Involuntary Churn Optimization
- Analyze authorization and related data to identify patterns and trends affecting approval rates and involuntary churn
- Develop strategies to increase approval rates, reduce declines, enhance checkout experiences, and retain customers
- Develop customized KPIs and data dashboards for ongoing analysis and monitoring of authorization rates and other indicators
Price Benchmarking and Negotiation Support
- Benchmark current pricing against industry standards and competitors
- Develop strategies to reduce payment processing costs while maintaining service quality
- Review contracts to ensure they align with negotiated terms
- Provide expert guidance and negotiation support to help secure competitive pricing and favorable terms with payment service providers
Team education on the payments industry and customized topics
Glenbrook’s public and private payments workshops, and on-demand modules
Access to Glenbrook’s team through expert retainer agreements
Customized, deep-dive strategy workshops
Enterprises Case Studies
Resources
Articles
Glenbrook shares our perspectives on activities in the industry.
Payments Orchestration: What Comes Next?
Orchestration providers have certainly come a long way, and can enable powerful capabilities and benefits for the merchants that employ them. This post explores some of the possibilities Glenbrook has been thinking about for where Orchestration (and even orchestration) can go next.
Payments Post #12: Lessons from Change
In this month’s Payments Post, we want to draw your attention to several recent fraud incidents that underscore the criticality of effective risk management to your business and the safety and soundness of the payments industry.
Payments Post #11: Closing the Loop: Cap None?
This month’s Payments Post focuses on the announcement that Capital One intends to acquire Discover and considers the perspectives of the various ecosystem participants it affects.
Podcasts
Glenbrook speaks with industry leaders to share a variety of perspectives on the latest payments trends and activities.
Episode 237 – Is Orchestration the New Normal In Payment Operations? A conversation with John Lunn, Gr4vy
This episode with John Lunn, CEO and Founder of Gr4vy, shifts the conversation from “What is orchestration?” to “Why is orchestration so powerful?”
Episode 236 – How to Make Money in Payments with Russ Jones, Glenbrook Partners
In this episode, Glenbrook’s Russ Jones joins Yvette to talk through 8 simple ideas about how you make money in payments.
Episode 235 – Taking Stock in Fast Payments with Gregor Dobbie, CEO of TFPA and former CEO of Vocalink
Vocalink’s origin story, which began in 1998, spurred payments modernization efforts worldwide. For this episode, we sat down with Gregor Dobbie, CEO of TFPA and former CEO of Vocalink, to discuss what we can learn from Vocalink’s journey and what the future holds for core payment systems.
News
Glenbrook objectively curates the news to keep you abreast of important daily headlines in payments.
Payment Cards Continue to Dominate E-commerce Payments in Australia, Reveals Globaldata
"Payment cards are the preferred payment method for e-commerce purchases in Australia, collectively accounting for 50.6% share in 2023, finds the 2023 Financial Services Consumer Survey, conducted by GlobalData."
Alipay+ Enables Digital Payment of 14 Overseas E-wallets from 9 Countries and Regions in Hong Kong to Support City’s Global Travel Drive
"In support of Hong Kong's new mega tourism and commerce drive, Alipay+ now enables users of 14 leading overseas mobile wallets and bank apps from 9 countries and regions to make seamless payment in Hong Kong from their home apps. This represents the largest number of...
Stripe Brings Back Crypto Payments — This Time on Ethereum and Solana
"Payments giant Stripe announced that it would be resuming crypto payments in 2024. The company began its foray into crypto in 2014, though it pulled away in 2018, citing the volatility of Bitcoin’s network and the blockchain’s consistent technological upgrades."
Ready to see how Glenbrook can support your enterprise to be as efficient and effective as possible?