Payments in Enterprises
Enterprises often to come to Glenbrook with three core goals:
1. Increase Sales
2. Lower Costs
3. Improve Customer Experience
To support these goals, we bring expertise to help your team answer questions like:
How can we optimize revenue by improving authorization rates and managing chargebacks?
How are our payment providers performing? Are we using the right partners?
How are our key payment metrics performing? How could they improve?
Is our tokenization strategy effective? Does our payments architecture support our objectives?
How can we lower processing costs?
Is our organization structured effectively for managing payments?
How we can help
Glenbrook provides payment acceptors with strategic and operational expertise by conducting assessments of current operations and partner performance, optimizing acceptance rates and payments costs, supporting vendor selection, and developing targeted payments strategies. The practice builds upon Glenbrook’s 22+ years of experience, where the firm has developed a reputation as the most trusted name in the payments industry. Glenbrook’s team of experts combines decades of operating experience at enterprises, card networks, and payment service providers with exposure throughout the payments industry.
Common focus areas and services include:
Payments Operations Assessment and Strategy
- Conduct a comprehensive assessment of payment operations to identify inefficiencies, bottlenecks, and areas for improvements
- Develop a tailored payment strategy that aligns with business goals and enhances customer satisfaction
- Identify cost-saving opportunities, streamline processes, and recommend technology enhancements to optimize payment operations and maximize profitability
RFP Management and Vendor Selection
- Create customized RFPs that reflect unique requirements and objectives
- Evaluate vendor responses objectively, using custom scorecards based on priorities
- Support negotiations to secure favorable terms, pricing, and service level agreements (SLAs) with selected vendors
Authorization Rate and Involuntary Churn Optimization
- Analyze authorization and related data to identify patterns and trends affecting approval rates and involuntary churn
- Develop strategies to increase approval rates, reduce declines, enhance checkout experiences, and retain customers
- Develop customized KPIs and data dashboards for ongoing analysis and monitoring of authorization rates and other indicators
Price Benchmarking and Negotiation Support
- Benchmark current pricing against industry standards and competitors
- Develop strategies to reduce payment processing costs while maintaining service quality
- Review contracts to ensure they align with negotiated terms
- Provide expert guidance and negotiation support to help secure competitive pricing and favorable terms with payment service providers
Team education on the payments industry and customized topics
Glenbrook’s public and private payments workshops, and on-demand modules
Access to Glenbrook’s team through expert retainer agreements
Customized, deep-dive strategy workshops
Enterprises Case Studies
Resources
Articles
Glenbrook shares our perspectives on activities in the industry.
Celebrating the Expansion of Glenbrook’s Leadership Team
Glenbrook is celebrating the expansion of its leadership team by announcing the promotions of Simon Skinner and Joanna Wisniecka to Associate Partner.
On-Demand Learning Offers Knowledge and Value to Payments Industry Professionals
Learn how Glenbrook’s high-quality on-demand learning helps payments professionals expand their knowledge and hone their skills.
Payments Post #18: The Year of the Anti-Regulator?
In this Payments Post, we’re thinking about the tension that’s emerged in the regulatory space as a result of the recent change in government with an eye on the controversial CFPB. Read our (not legal advice!) thoughts on what we see playing out in Washington, and what it might mean for the payments industry.
Podcasts
Glenbrook speaks with industry leaders to share a variety of perspectives on the latest payments trends and activities.
Episode 265 – Solving the Authentication Conundrum, with Rocky Scales, IDgo
In this episode, Glenbrook’s Yvette Bohanan and Chris Uriarte are joined by Rocky Scales, CEO of IDgo, to explore how financial institutions and businesses can implement more secure and user-friendly authentication systems to counteract evolving threats from sophisticated fraud methods.
Episode 264 – A PSP’s Guide to Maximizing Merchant Performance, with Brant Peterson, Worldpay
In our next episode in a payments optimization series, Brant Peterson, Head of Enterprise Product, North America at Worldpay, joins Drew Edmond to talk about payment optimization through the perspective of a payment service provider (PSP).
Episode 263 – Driving Digital Financial Inclusion: The Journey We’re On and the Road Ahead – Michael Wiegand, Gates Foundation
In this episode, Joanna Wisniecka joins Yvette Bohanan to chat with Michael Wiegand, Director of Inclusive Financial Systems at the Gates Foundation, about the work the Foundation is doing globally and the transformative impact of digital financial inclusion on economies and societies.
News
Glenbrook objectively curates the news to keep you abreast of important daily headlines in payments.
Stripe Will Help Millions of Shopify Merchants to Accept Stablecoin Payments
"Stripe announced a deeper partnership with Shopify, in which Stripe will help millions of Shopify merchants accept stablecoin payments. In a few weeks, Shopify merchants across 34 countries will be able to accept payments in USDC. Shoppers will be able to pay with...
Introducing USDC on Shopify: Simple, Borderless Payments for Merchants
"Shopify is joining forces with Coinbase and Stripe to bring frictionless, secure stablecoin payments to merchants around the world"
Zru Incorporates Network Tokens Into Its Payment System to Enhance Conversion in Ecommerce
"The Spanish payment orchestration platform Zru has announced the addition of a new feature to its system: network tokenization. This technology, driven by leading card brands like Visa and Mastercard, allows the real card number to be replaced by an identifier...
Ready to see how Glenbrook can support your enterprise to be as efficient and effective as possible?