"In addition to ordering ahead via Grubhub, in-store ordering kiosks allow restaurants to migrate employees away from the cash register and back to food prep lines and fulfillment areas, expediting and ensuring accuracy of orders and increasing throughput. Real-time ETAs appear once an order is placed, allowing customers and delivery drivers to time their arrival, avoiding unnecessary and frustrating waiting, according to the release. Driving further efficiency, the queue seen by customers is identical to that seen by all employees throughout the restaurant, sharing automatic updates at each stage of the order process."
Glenbrook’s Cici Northup and Sam Levitt co-authored this Payments Views post. You have likely observed an increase in the number of articles about surcharging. These articles show that the practice is on the rise and often tout significant benefits for merchants: “Fortunately for businesses operating in the U.S., surcharging is becoming more widely accepted” “Credit […]