Marketplaces and Platforms
Marketplaces and platforms enable commerce, by connecting remote buyers and sellers. By embedding payment acceptance in their solutions, they make it easy for businesses to accept payments from their customers, often across a wide range of payment methods. These capabilities can come in different flavors: end user visibility, digital wallet capabilities, additional payments adjacent features, and multiple settlement and disbursement options are variations to consider. The three major capabilities that these solutions have to solve for are:
1. Onboarding (which includes regulatory compliance considerations)
2. Payment Acceptance
3. Payouts to End Users
Platforms and marketplaces also have to manage multiple types of risk compared to a traditional merchant, which requires decisions about risk sharing, fraud vendors, operational structure (in-source vs outsource) and how a risk control strategy should be developed.
This enabler role offers opportunities and challenges. To perform it well, marketplaces and platforms often come to us with questions like:
How do we respond to upcoming or newly implemented regulatory changes?
What strategic payments plays are our competitors doing?
What role are we obligated to play in fraud and risk management? What role should we play?
What could we do to make payments a source of revenue?
Are we working with the right partners? Do we have the right contracts in place?
How we can help
Assessments
of current operations, of partner performance, of market opportunities, and of regulatory environments
Research
qualitative, quantitative, and mixed method research and analysis
Strategic advisory
Education
Marketplace & Platforms Case Studies
Resources
Articles
Glenbrook shares our perspectives on activities in the industry.
Podcasts
Glenbrook speaks with industry leaders to share a variety of perspectives on the latest payments trends and activities.
Episode 237 – Is Orchestration the New Normal In Payment Operations? A conversation with John Lunn, Gr4vy
This episode with John Lunn, CEO and Founder of Gr4vy, shifts the conversation from “What is orchestration?” to “Why is orchestration so powerful?”
Episode 236 – How to Make Money in Payments with Russ Jones, Glenbrook Partners
In this episode, Glenbrook’s Russ Jones joins Yvette to talk through 8 simple ideas about how you make money in payments.
Episode 235 – Taking Stock in Fast Payments with Gregor Dobbie, CEO of TFPA and former CEO of Vocalink
Vocalink’s origin story, which began in 1998, spurred payments modernization efforts worldwide. For this episode, we sat down with Gregor Dobbie, CEO of TFPA and former CEO of Vocalink, to discuss what we can learn from Vocalink’s journey and what the future holds for core payment systems.
News
Glenbrook objectively curates the news to keep you abreast of important daily headlines in payments.
Payment Cards Continue to Dominate E-commerce Payments in Australia, Reveals Globaldata
"Payment cards are the preferred payment method for e-commerce purchases in Australia, collectively accounting for 50.6% share in 2023, finds the 2023 Financial Services Consumer Survey, conducted by GlobalData."
Alipay+ Enables Digital Payment of 14 Overseas E-wallets from 9 Countries and Regions in Hong Kong to Support City’s Global Travel Drive
"In support of Hong Kong's new mega tourism and commerce drive, Alipay+ now enables users of 14 leading overseas mobile wallets and bank apps from 9 countries and regions to make seamless payment in Hong Kong from their home apps. This represents the largest number of...
Stripe Brings Back Crypto Payments — This Time on Ethereum and Solana
"Payments giant Stripe announced that it would be resuming crypto payments in 2024. The company began its foray into crypto in 2014, though it pulled away in 2018, citing the volatility of Bitcoin’s network and the blockchain’s consistent technological upgrades."
Ready to see how Glenbrook can support your marketplaces and platform company to be as efficient and effective as possible?