PAYMENTS CONSULTING
Case Studies
A card processor refreshes its five year strategic plan
Glenbrook created a 5-year strategic plan for the management and Board of Directors of a major card processor and digital banking provider. The planning process included detailed scenario analysis and facilitation of an interactive strategic decisioning process by the Board. As a result, the company has undertaken both a strategically-focused acquisition program in its core business and a major new product development initiative to position it in critical new growth segments.
A payments association gets an interim CEO
Glenbrook provided part-time CEO services for the global industry association, developing rulebooks and an interoperability Framework for the cross-border exchange of ACH and instant payments, new member development and thought leadership.
An NGO works to bring low-income end users into the formal financial services ecosystem
Glenbrook has worked closely with a global NGO’s financial services team on an ongoing for many years to promote the client’s goal of affordable digital payments and broad usage.
An NGO furthers financial inclusion through P2G payments
Glenbrook conducted a technical and market assessment of a P2G (bill pay) platform in a South Asian country to identify opportunities for improvement to best ensure it met the needs of low-income end users.
A technology company offers fast payments to financial institutions in the U.S.
Glenbrook provided ongoing strategy advisory to a technology provider working to facilitate the connection between financial institutions and fast payments systems in the U.S.
A payments network considers fast payments
Glenbrook helped a payments network understand potential fast market opportunities by providing a ten-country benchmarking study on fast payments system trends.
A country implements a fast payments system
Glenbrook provided systems and business model design to support the development of a new fast payments system in Africa.
A Payments Network adjusts its SaaS product roadmap to respond to customer demands
Glenbrook conducted a mixed method research effort for a global payments network to evaluate customer perceptions of an existing SaaS product and to determine the focus area for the next generation offering.
A mobile wallet provider adjusts its go-to-market approach
For a global multinational mobile wallet provider, Glenbrook conducted consumer surveys to develop a deeper understanding of consumer trends and behavior impacting adoption of the mobile wallet payment functionality.
A processor pursues an acquisition to stay competitive
For a major processor, Glenbrook performed primary research to establish omnichannel merchants’ “must have” features when choosing processing services, and identified other critical buyer values.
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