Entertainment

Can you create a payments experience that reinforces customer delight and increases your ROI?

The entertainment industry is made up of multiple, distinct sub-markets. One way to break it down is to consider the content or activity type, for example:

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Digital content, inclusive of video streaming and downloads, news access and subscriptions, audio content purchases (i.e., books, stories, music, podcasts), and video games (i.e., game purchases, in-game purchases)

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Events , inclusive of events ticketing to sports games , concerts, etc .

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Online gaming and betting, inclusive of sports betting, casino games, and other wager-based betting experiences

Another way to consider the market is by the key players, like Consumers, Content Creators, Distributors/Platforms, and Advertisers. In either instance, if you are an organization working within one of these markets, you offer end users access to fun and leisure, and end users have high expectations for related experiences – including payments. As a result, you must take a more systematic and intentional approach to your payments strategy.

Glenbrook supports entertainment companies to address the following common questions

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How should our payments strategy support our growth strategy?

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How should we support tokenization, if at all?

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What fraud vectors should we be most concerned about and how do we best mitigate those?

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What is the optimal team configuration to support our payments strategy?

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What is the optimal architecture to support our objectives?

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Are we using the right payments partners?

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What orchestration approaches are most meaningful to us?

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Are we exposed to churn risk? If so, how do we best manage it?

Our Clients

Gaming Companies

Event Ticket Marketplaces

Newspapers

Digital Music & Audiobook Services

Video Streaming Services

Other Entertainment Companies

Entertainment Case Studies

Resources

Articles

Glenbrook shares our perspectives on activities in the industry.

Payments Post #16: The Apple Drops

Payments Post #16: The Apple Drops

It’s time for another edition of Payments Post and (surprise!) we’re thinking about the Visa Flexible Credential again. Now that Apple has plans to open up the NFC chip and Secure Element to third party developers, we’re scratching our heads. Who benefits from this newfound NFC access? What opportunities can fintechs unlock? How will conventional financial institutions react? And to tie it all back, does the VFC still matter?

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Payments Post #16: The Apple Drops

Payments Post #15: BNPL Battles

In this month’s Payments Post, we revisit the prime use case for Visa Flexible Credential (VFC): BNPL. How are buy now pay later providers positioning themselves in the current environment, how are consumers using their tools, and how are regulators and issuers responding?

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Podcasts

Glenbrook speaks with industry leaders to share a variety of perspectives on the latest payments trends and activities.

Episode 248 – The Ins and Outs of Payouts with Manish Vrishaketu, Tipalti

Manish Vrishaketu, Chief Customer and Operations Officer at Tipalti, joins us for this episode to dive into why payouts have been overlooked for so long, what makes them challenging to master, and what is happening that may make things better and easier for a “niche” specialization in our industry that happens to be incredibly important for every company on the planet.

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Episode 247 – From the Vault: Multiplayer Fintech Builds a Winning B2B Service – Robin Gandhi, TripActions (Episode 146)

It’s September 2024, and this month, we’re focusing on business-to-business payments. B2B payments are difficult because so much information must be exchanged for them to process efficiently. But there’s more to it than that.

For this episode, we pulled a favorite from our vault – number 146, a discussion between George Peabody and Robin Gandhi. Since this aired in March of 2021, Robin has moved to a post as Chief Product Officer at Nium, and TripActions has rebranded to Navan. But the underlying ideas discussed regarding B2B are still important – and this idea of multi-player fintech and what it means for B2B payments is quite relevant.

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News

Glenbrook objectively curates the news to keep you abreast of important daily headlines in payments.

Ready to see how Glenbrook can support your entertainment company to be as efficient and effective as possible?