Entertainment

Can you create a payments experience that reinforces customer delight and increases your ROI?

The entertainment industry is made up of multiple, distinct sub-markets. One way to break it down is to consider the content or activity type, for example:

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Digital content, inclusive of video streaming and downloads, news access and subscriptions, audio content purchases (i.e., books, stories, music, podcasts), and video games (i.e., game purchases, in-game purchases)

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Events , inclusive of events ticketing to sports games , concerts, etc .

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Online gaming and betting, inclusive of sports betting, casino games, and other wager-based betting experiences

Another way to consider the market is by the key players, like Consumers, Content Creators, Distributors/Platforms, and Advertisers. In either instance, if you are an organization working within one of these markets, you offer end users access to fun and leisure, and end users have high expectations for related experiences – including payments. As a result, you must take a more systematic and intentional approach to your payments strategy.

Glenbrook supports entertainment companies to address the following common questions

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How should our payments strategy support our growth strategy?

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How should we support tokenization, if at all?

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What fraud vectors should we be most concerned about and how do we best mitigate those?

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What is the optimal team configuration to support our payments strategy?

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What is the optimal architecture to support our objectives?

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Are we using the right payments partners?

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What orchestration approaches are most meaningful to us?

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Are we exposed to churn risk? If so, how do we best manage it?

Our Clients

Gaming Companies

Event Ticket Marketplaces

Newspapers

Digital Music & Audiobook Services

Video Streaming Services

Other Entertainment Companies

Entertainment Case Studies

Resources

Articles

Glenbrook shares our perspectives on activities in the industry.

The Missing Context Layer in Agentic Commerce: Part 3

The Missing Context Layer in Agentic Commerce: Part 3

Glenbrook’s Drew Edmond explores the specific implications for the payments and agentic commerce industry: how discovery changes when agents mediate it, how payment selection shifts upstream, how merchants need to prepare differently across categories, and who ultimately controls the agent layer.

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Podcasts

Glenbrook speaks with industry leaders to share a variety of perspectives on the latest payments trends and activities.

Episode 299 – The Evolving Payments Regulatory Environment in the European Union, with Scott McInnes, Bird & Bird

In this Payments on Fire episode, Glenbrook’s Chris Uriarte and Samantha Gordon continue their global payments regulation series with Scott McInnes, Partner at Bird & Bird, focusing on the European Union.

Tune in as they explore the EU’s highly regulated landscape, the challenges of inconsistent national enforcement across 27 member states, and developments on current regulatory topics.

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Episode 298 – The Patchwork of Payments Regulation in the US, with Duncan Douglass, Alston & Bird LLP

Kicking off a series of regulation-related episodes, Duncan Douglass, payments attorney and Partner at Alston & Bird LLP, joins Chris Uriarte and Samantha Gordon to turn the confusing and sometimes tedious topic of US payments regulation into an entertaining and enlightening update.

The conversation begins with who actually regulates payments in the US and how US payments oversight differs from the UK and EU, then flows into developments on current regulatory topics.

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Episode 297 – A New Era for Card Issuing, with Nikil Konduru, Lithic

Drew Edmond and Chris Uriarte chat with Nikhil Konduru, Chief Commercial Officer at Lithic, to discuss modern card issuing infrastructure and where the market is headed. Tune in as they break down the issuing stack, discuss issuer-side tools to improve authorization outcomes, and explore implications for cross-border payments and agentic commerce.

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News

Glenbrook objectively curates the news to keep you abreast of important daily headlines in payments.

Ready to see how Glenbrook can support your entertainment company to be as efficient and effective as possible?