Entertainment
The entertainment industry is made up of multiple, distinct sub-markets. One way to break it down is to consider the content or activity type, for example:
Digital content, inclusive of video streaming and downloads, news access and subscriptions, audio content purchases (i.e., books, stories, music, podcasts), and video games (i.e., game purchases, in-game purchases)
Events , inclusive of events ticketing to sports games , concerts, etc .
Online gaming and betting, inclusive of sports betting, casino games, and other wager-based betting experiences
Another way to consider the market is by the key players, like Consumers, Content Creators, Distributors/Platforms, and Advertisers. In either instance, if you are an organization working within one of these markets, you offer end users access to fun and leisure, and end users have high expectations for related experiences – including payments. As a result, you must take a more systematic and intentional approach to your payments strategy.
Glenbrook supports entertainment companies to address the following common questions
How should our payments strategy support our growth strategy?
How should we support tokenization, if at all?
What fraud vectors should we be most concerned about and how do we best mitigate those?
What is the optimal team configuration to support our payments strategy?
What is the optimal architecture to support our objectives?
Are we using the right payments partners?
What orchestration approaches are most meaningful to us?
Are we exposed to churn risk? If so, how do we best manage it?
Our Clients
Gaming Companies
Event Ticket Marketplaces
Newspapers
Digital Music & Audiobook Services
Video Streaming Services
Other Entertainment Companies
Entertainment Case Studies
Resources
Articles
Glenbrook shares our perspectives on activities in the industry.
Celebrating the Expansion of Glenbrook’s Leadership Team
Glenbrook is celebrating the expansion of its leadership team by announcing the promotions of Simon Skinner and Joanna Wisniecka to Associate Partner.
On-Demand Learning Offers Knowledge and Value to Payments Industry Professionals
Learn how Glenbrook’s high-quality on-demand learning helps payments professionals expand their knowledge and hone their skills.
Payments Post #18: The Year of the Anti-Regulator?
In this Payments Post, we’re thinking about the tension that’s emerged in the regulatory space as a result of the recent change in government with an eye on the controversial CFPB. Read our (not legal advice!) thoughts on what we see playing out in Washington, and what it might mean for the payments industry.
Podcasts
Glenbrook speaks with industry leaders to share a variety of perspectives on the latest payments trends and activities.
Episode 268 – Rethinking Payment Optimization Through the Merchant of Record Model, with Rehman Baig, FlexFactor
In this episode, Rehman Baig, Chief Product Officer at FlexFactor joins Drew to talk about how FlexFactor is rethinking payments optimization through a Merchant of Record model. For most people in the industry, “Merchant of Record” is usually associated with global tax compliance and marketplaces, not optimization. But FlexFactor is using it to directly address failed payments and auth rate challenges in a way that merchants simply can’t do on their own.
Episode 267 – Fanning the Flames: Agentic Commerce
Russ Jones and Drew Edmond spent some time at the Glenbrook water cooler this week to consider the rapidly emerging topic of agentic commerce and agentic payments. Tune in as they explore different industry perspectives in order to understand the implications of this new technology in the payments ecosystem.
Episode 266 – Innovating Inclusive Financial Systems on the African Continent, with Sabine Mensah, AfricaNenda
In this episode, Joanna Wisniecka welcomes Sabine Mensah, Deputy CEO of AfricaNenda, a leader in financial inclusion, to explore Africa’s dynamic path towards inclusive instant payment systems and the need for continued innovation and collaboration to enable access to financial services for all Africans on the continent by 2030.
News
Glenbrook objectively curates the news to keep you abreast of important daily headlines in payments.
How Bank of America Cracked the Code on AI Adoption by Making Erica Indispensable to Both Customers and Employees
"Bank of America transformed its customer chatbot Erica into an employee productivity powerhouse, achieving 50% IT service desk automation by strategically targeting common pain points and building adoption incrementally over five years."
Behind the Unraveling of Wells Fargo’s Rewards-for-Rent Credit-Card Partnership [Subscription Required]
"Wells Fargo is ending a flashy credit-card partnership that lets people earn rewards points for charging their rent. The partnership with Bilt had been scheduled to end in 2029, but Wells decided to exit early after it became a money-losing venture, according to...
Cobre Becomes the First Platform to Enable Real-Time Interbank B2B Payments in Colombia
"Cobre, the leading platform for real-time business payments in Latin America, unveiled that starting in September, it will become the first participant in Colombia’s financial system to enable instant interbank payments exclusively for businesses. As a long-time...
Ready to see how Glenbrook can support your entertainment company to be as efficient and effective as possible?