Payments in Healthcare

Implementing a payments strategy that fits your organization’s needs while following strict industry requirements can be a challenge, but the right partner can help you answer key questions and make data-driven decisions.

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Healthcare organizations must effectively navigate complex payments ecosystems.

Hospitals and other healthcare providers must overcome a number of challenges when creating and implementing a payments strategy: managing ‘money in’ and ‘money out’ use cases, accepting a variety of payment methods, dealing with multiple payers (insurance, government, and individuals), and so on.

Organizations must build long-term, scalable solutions.

On top of the complexities of payments, organizations must also thoroughly understand and manage their strategy within an ever-changing industry — dealing with external factors like:

Regulatory Mandates
Escalating Costs
Data-Privacy Rules (HIPAA, etc.)
Economic Changes
An Aging Population
Evolving & Modernizing Patient Preferences
Increasing Numbers of Uninsured Patients

How We Can Help

Glenbrook can help answer questions like:

How do we optimize our payments acceptance strategy?

What should we outsource vs. take on in-house?

What organizational structure and capabilities best support our goals?

What are industry trends that may impact our payments strategy?

What is the role of B2B networks in healthcare?

What payment methods should we accept? Where can we leverage virtual cards?

How do we manage such a large roster of suppliers?

What vendors could we work with, and which ones should we work with?

How do we optimize payments sending strategy?

Our Clients

Large Practices

Large Hospitals

Claims Clearing Houses

Insurance Associations

Insurance Providers and Other Payers

Related Services

Research

We can help healthcare organizations make data-driven decisions through in-depth interviews, custom surveys, and mixed-method approaches.

Product Strategy

We can help healthcare organizations assess and develop their payments product roadmap and recommend partners and vendors that would be most suitable.

Market Analysis

Even the most innovative payments products are doomed to fail without product-market fit, and that applies to healthcare payments, too. We help healthcare organizations evaluate key markets and establish a go-to-market strategy that will be most successful for the product and the business.

Training / Education

If you’re implementing new systems and processes within your payments ecosystem or want to get more efficient within your existing environment, it’s important that your team understands payments within a healthcare context. Glenbrook can design a customized workshop for any team that could benefit from some extra payments knowledge in their day-to-day roles.

Healthcare Case Studies

A healthcare platform maximizes return on payments acceptance strategy

With a legacy approach to payments in place, this client enlisted the help of Glenbrook to determine a more efficient and effective way to manage their payments ecosystem.

A national healthcare services company builds an omnichannel payments strategy for retail pharmacy customers

This client engaged Glenbrook to execute a two-phase project that would help them understand and assess the options available to their organization for a new payments strategy.

A large hospital optimizes its approach to payment acceptance across business units

From patient care down to the cafeteria, this client walked away from the project with a deep understanding of their payments ecosystem and concrete action items to optimize their payments strategy.

A practice management solution evaluates embedded finance

A software company offering practice management solutions to medical practices was interested in integrating payments and pursuing a Payment Facilitator model. They asked Glenbrook to provide an economic, technical, and operational roadmap for its journey into payment facilitation.

Resources

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Articles

Glenbrook shares our perspectives on activities in the industry.

On-Demand Learning Offers Knowledge and Value to Payments Industry Professionals

Learn how Glenbrook’s high-quality on-demand learning helps payments professionals expand their knowledge and hone their skills.

Payments Post #18: The Year of the Anti-Regulator?

In this Payments Post, we’re thinking about the tension that’s emerged in the regulatory space as a result of the recent change in government with an eye on the controversial CFPB. Read our (not legal advice!) thoughts on what we see playing out in Washington, and what it might mean for the payments industry.

Payments Post #17: Cutting Costs

In this Payments Post, we discuss the DOJ bringing a lawsuit against Visa that alleges the company operates an illegal monopoly in the debit card space. Does the argument have merit in our non-legal minds? And if so, what could the DOJ’s move mean for an evolving payments landscape?

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Podcasts

Glenbrook speaks with industry leaders to share a variety of perspectives on the latest payments trends and activities.

Episode 258 – Giving the Green Light to Surcharging, with Emily Tsitrian, Yeeld

Surcharging is a tricky issue with a lot of different stakeholder perspectives to consider. In this episode, Emily Tsitrian, co-founder of Yeeld, joins Bryan Derman and Drew Edmond to share industry insights on this emerging practice and how businesses can best implement surcharging while staying compliant.

Episode 257 – Scams, Stings, and Swindles in Payments – Catching up with David Maimon, SentiLink

In this episode, David Maimon, Head of Fraud Insights at SentiLink, joins Yvette to discuss the evolution and resurgence of check fraud, the increasing sophistication of fraud rings targeting banks and the government, and the adaptation of new technologies, including Generative AI, for criminal activity.

Episode 256 – Banking on Fintech, with Anthony Sharett, Pathward

In this episode, Anthony Sharett, President of Pathward, joins Glenbrook’s Bryan Derman to share insights on the evolving partner banking space, the importance of risk and compliance frameworks, and Pathward’s mission of financial inclusion. Tune in as they also discuss potential policy and regulatory changes due to implications of major discrepancies in the banking-as-a-service arrangement between fintech platform Synapse and its banking partners.

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News

Glenbrook objectively curates the news to keep you abreast of important daily headlines in payments.

Interlinking Fast Payment Systems to Enhance Cross-Border Payments

"The G7 supports responsible innovation that enables interoperability among new and existing cross-border payment systems; a level playing field for private sector competition and innovation; and the observance of relevant international standards. Emerging markets and...

dLocal and Belmoney Partner To Transform Cross-Border Remittances Across Key Emerging Markets

"dLocal announced a strategic partnership with Belmoney, the first Remittance-as-a-Service (RAAS) provider in Europe. dLocal enables Belmoney to facilitate cross-border payouts, leveraging over 900 local and alternative payment methods (APMs), such as credit and debit...

India’s Fraud Risks Rise, But Gen AI Could Be the Game-Changer, Study Shows

"India’s financial sector is witnessing a paradigm shift in fraud prevention, driven by the rapid adoption of Generative AI. As digital transactions surge and cyber threats grow more sophisticated, Experian’s latest report highlights how Indian banks and FinTech are...

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Ready to see how Glenbrook can support your healthcare organization to be as efficient and effective as possible?

Reach out to us today