Payments in Healthcare

Implementing a payments strategy that fits your organization’s needs while following strict industry requirements can be a challenge, but the right partner can help you answer key questions and make data-driven decisions.


Healthcare organizations must effectively navigate complex payments ecosystems.

Hospitals and other healthcare providers must overcome a number of challenges when creating and implementing a payments strategy: managing ‘money in’ and ‘money out’ use cases, accepting a variety of payment methods, dealing with multiple payers (insurance, government, and individuals), and so on. 

Organizations must build long-term, scalable solutions.

On top of the complexities of payments, organizations must also thoroughly understand and manage their strategy within an ever-changing industry — dealing with external factors like:

  • Regulatory Mandates
  • Escalating Costs
  • Data-Privacy Rules (HIPAA, etc.)
  • Economic Changes
  • An Aging Population 
  • Evolving & Modernizing Patient Preferences
  • Increasing Numbers of Uninsured Patients

How We Can Help

Glenbrook can help answer questions like:


How do we optimize our payments acceptance strategy?


What should we outsource vs. take on in-house?


What organizational structure and capabilities best support our goals?


What are industry trends that may impact our payments strategy?


What is the role of B2B networks in healthcare?


What payment methods should we accept? Where can we leverage virtual cards?


How do we manage such a large roster of suppliers?


What vendors could we work with, and which ones should we work with?


How do we optimize payments sending strategy?

Our Clients

Large Practices

Large Hospitals

Claims Clearing Houses

Insurance Associations

Insurance Providers and Other Payers

Related Services


We can help healthcare organizations make data-driven decisions through in-depth interviews, custom surveys, and mixed-method approaches.

Product Strategy

We can help healthcare organizations assess and develop their payments product roadmap and recommend partners and vendors that would be most suitable.

Market Analysis

Even the most innovative payments products are doomed to fail without product-market fit, and that applies to healthcare payments, too. We help healthcare organizations evaluate key markets and establish a go-to-market strategy that will be most successful for the product and the business.

Training / Education

If you’re implementing new systems and processes within your payments ecosystem or want to get more efficient within your existing environment, it’s important that your team understands payments within a healthcare context. Glenbrook can design a customized workshop for any team that could benefit from some extra payments knowledge in their day-to-day roles.

Healthcare Case Studies

A practice management solution evaluates embedded finance

A software company offering practice management solutions to medical practices was interested in integrating payments and pursuing a Payment Facilitator model. They asked Glenbrook to provide an economic, technical, and operational roadmap for its journey into payment facilitation.

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Glenbrook shares our perspectives on activities in the industry.


Glenbrook speaks with industry leaders to share a variety of perspectives on the latest payments trends and activities.

Episode 233 – How unexpected technology combinations can lead to practical payment solutions with Glendy Kam, Tassat

In searching for guests who will inspire us to eschew false choices in favor of unexpected combinations, we met Glendy Kam, Chief Product Officer at Tassat. In this episode, Yvette enjoyed geeking out on payments innovation with Glendy and digging into how Tassat is creating an infrastructure enabling $1.4Tr in payments for commercial bank customers. 

For all the participants who have been through a Glenbrook workshop and have asked about real-world use cases for distributed ledgers and blockchain technologies in payments, or are trying to figure out how to combine new and existing technologies to solve a problem, this episode is for you. Enjoy!

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Episode 232 – Talking Payments and Fraud with Julie Fergerson, Merchant Risk Council

In this episode, Glenbrook Partners Yvette Bohanan, Russ Jones, and Chris Uriarte sat down with Julie Fergerson – a long-time payments professional who co-founded the Merchant Risk Council in 2000 and returned a few years ago to take on the role of CEO for what is now an industry-leading, global non-profit.

We talk with Julie about how the payments industry has changed over the last two decades, with both the professionalization of payments and of fraud, and why she is now spearheading a certification program for the industry.

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Glenbrook objectively curates the news to keep you abreast of important daily headlines in payments.

Turkey’s Two-Tier CBDC to Support Programmable Payments

"Turkey’s central bank digital currency (CBDC) will support programmable payments and be offered through financial intermediaries. It will only support one account per user, which will be accessible through all financial institutions, the central bank has revealed."

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Ready to see how Glenbrook can support your healthcare organization to be as efficient and effective as possible?