Payments in Healthcare

Implementing a payments strategy that fits your organization’s needs while following strict industry requirements can be a challenge, but the right partner can help you answer key questions and make data-driven decisions.

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Healthcare organizations must effectively navigate complex payments ecosystems.

Hospitals and other healthcare providers must overcome a number of challenges when creating and implementing a payments strategy: managing ‘money in’ and ‘money out’ use cases, accepting a variety of payment methods, dealing with multiple payers (insurance, government, and individuals), and so on. 
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Organizations must build long-term, scalable solutions.

On top of the complexities of payments, organizations must also thoroughly understand and manage their strategy within an ever-changing industry — dealing with external factors like:

  • Regulatory Mandates
  • Escalating Costs
  • Data-Privacy Rules (HIPAA, etc.)
  • Economic Changes
  • An Aging Population 
  • Evolving & Modernizing Patient Preferences
  • Increasing Numbers of Uninsured Patients

How We Can Help

Glenbrook can help answer questions like:

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How do we optimize our payments acceptance strategy?

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What should we outsource vs. take on in-house?

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What organizational structure and capabilities best support our goals?

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What are industry trends that may impact our payments strategy?

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What is the role of B2B networks in healthcare?

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What payment methods should we accept? Where can we leverage virtual cards?

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How do we manage such a large roster of suppliers?

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What vendors could we work with, and which ones should we work with?

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How do we optimize payments sending strategy?

Our Clients

Large Practices

Large Hospitals

Claims Clearing Houses

Insurance Associations

Insurance Providers and Other Payers

Related Services

Research

We can help healthcare organizations make data-driven decisions through in-depth interviews, custom surveys, and mixed-method approaches.

Product Strategy

We can help healthcare organizations assess and develop their payments product roadmap and recommend partners and vendors that would be most suitable.

Market Analysis

Even the most innovative payments products are doomed to fail without product-market fit, and that applies to healthcare payments, too. We help healthcare organizations evaluate key markets and establish a go-to-market strategy that will be most successful for the product and the business.

Training / Education

If you’re implementing new systems and processes within your payments ecosystem or want to get more efficient within your existing environment, it’s important that your team understands payments within a healthcare context. Glenbrook can design a customized workshop for any team that could benefit from some extra payments knowledge in their day-to-day roles.

Healthcare Case Studies

Resources

Articles

Glenbrook shares our perspectives on activities in the industry.

The Missing Context Layer in Agentic Commerce: Part 3

The Missing Context Layer in Agentic Commerce: Part 3

Glenbrook’s Drew Edmond explores the specific implications for the payments and agentic commerce industry: how discovery changes when agents mediate it, how payment selection shifts upstream, how merchants need to prepare differently across categories, and who ultimately controls the agent layer.

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Podcasts

Glenbrook speaks with industry leaders to share a variety of perspectives on the latest payments trends and activities.

Episode 301 – Casting Light on the Digital Euro, with Nicola Branzoli, Banca d’Italia

In this episode, Nicola Branzoli, Head of Division for the Digital Euro Regulation, Research, and Technical Support at the Banca d’Italia, joins Glenbrook’s Ashley Lannquist and Simon Skinner for an in-depth exploration of the digital euro. Listen in as they cover the objectives and value proposition, design choices and pilot details, and what the digital euro means in the broader European payment context. 

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Episode 300 – Reflecting on 12 Years of Payments on Fire

2026 is a milestone year for Glenbrook as we celebrate the 25th anniversary of the firm. We also find ourselves airing the 300th episode of our Payments on Fire podcast – founded by George Peabody in 2014, nurtured by Yvette Bohanan, and now continued on through the hosting efforts of most of the team.

We thought there would be no better way to mark the 12 year achievement – and pay respect to what George and Yvette built – than to revisit the journey with clips from the first 299 episodes. From early episodes on digital currency and AI, to fast payments evolution and financial inclusion efforts (and how could we leave out tokenization), listen in as Bryan Derman and Jill Wurst guide you through significant moments in the podcast’s history.

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Episode 299 – The Evolving Payments Regulatory Environment in the European Union, with Scott McInnes, Bird & Bird

In this Payments on Fire episode, Glenbrook’s Chris Uriarte and Samantha Gordon continue their global payments regulation series with Scott McInnes, Partner at Bird & Bird, focusing on the European Union.

Tune in as they explore the EU’s highly regulated landscape, the challenges of inconsistent national enforcement across 27 member states, and developments on current regulatory topics.

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News

Glenbrook objectively curates the news to keep you abreast of important daily headlines in payments.

Ready to see how Glenbrook can support your healthcare organization to be as efficient and effective as possible?