Payments in Healthcare
Implementing a payments strategy that fits your organization’s needs while following strict industry requirements can be a challenge, but the right partner can help you answer key questions and make data-driven decisions.
Healthcare organizations must effectively navigate complex payments ecosystems.
Organizations must build long-term, scalable solutions.
On top of the complexities of payments, organizations must also thoroughly understand and manage their strategy within an ever-changing industry — dealing with external factors like:
- Regulatory Mandates
- Escalating Costs
- Data-Privacy Rules (HIPAA, etc.)
- Economic Changes
- An Aging Population
- Evolving & Modernizing Patient Preferences
- Increasing Numbers of Uninsured Patients
How We Can Help
Glenbrook can help answer questions like:
How do we optimize our payments acceptance strategy?
What should we outsource vs. take on in-house?
What organizational structure and capabilities best support our goals?
What are industry trends that may impact our payments strategy?
What is the role of B2B networks in healthcare?
What payment methods should we accept? Where can we leverage virtual cards?
How do we manage such a large roster of suppliers?
What vendors could we work with, and which ones should we work with?
How do we optimize payments sending strategy?
Our Clients
Large Practices
Large Hospitals
Claims Clearing Houses
Insurance Associations
Insurance Providers and Other Payers
Related Services
Research
Product Strategy
Market Analysis
Training / Education
Healthcare Case Studies
Resources
Articles
Glenbrook shares our perspectives on activities in the industry.
Mid-Year Payments Check-In: Revisiting Our 2026 Predictions
The Glenbrook team is taking stock in June 2026 to see how the payments trends predictions from our January Payments on Fire episode are holding up.
The Missing Context Layer in Agentic Commerce: Part 3
Glenbrook’s Drew Edmond explores the specific implications for the payments and agentic commerce industry: how discovery changes when agents mediate it, how payment selection shifts upstream, how merchants need to prepare differently across categories, and who ultimately controls the agent layer.
The Missing Context Layer in Agentic Commerce: Part 2
Glenbrook’s Drew Edmond examines why the agent’s role in agentic commerce varies significantly by purchase category, where the context layer is being built today, and how far along it actually is.
Podcasts
Glenbrook speaks with industry leaders to share a variety of perspectives on the latest payments trends and activities.
Episode 304 – Fanning the Flames: Meta Muse, Instinct, and the Current State of Agentic Commerce
Glenbrook’s Chris Uriarte and Drew Edmond revisit the state of agentic commerce, exploring emerging consumer interfaces like Instinct and Meta Muse, access to merchant catalogs and data, and the challenges of turning agent-driven shopping into actual transactions. They also share their firsthand experiences making an agentic purchase through Meta Muse, and the industry complexities that still need addressed.
Episode 303 – Fanning the Flames: Every Payment, Every Environment, All at Once
This episode is a follow up to Drew Edmond’s 2025 payments performance optimization series, and an accumulation of what he has learned about how optimization actually works today. And here’s the short version – for subscription payments and for subscription businesses, an individual transaction success depends on a lot more than just the payment.
Tune in as Drew outlines a data-forward approach that spans every environment a payment touches, highlighted by clips from previous guests from the payments performance optimization series.
Episode 302 – Catching Up on the Capital Markets, with Timothy Chiodo, UBS
About a year ago, we chatted with with Tim Chiodo of UBS and Chris Kim of Capital Group about the investment side of payments. It’s been a pretty volatile 12-months in the equity market since then – well-timed for Bryan Derman to welcome Tim back on the podcast and catch up on the market factors playing into the payments space.
Listen in as they recap the performance of payments stocks, dive into the e-commerce market, provide perspective on the card networks, discuss merchant acquiring growth opportunities, and finish up with a lightning round on emerging technology.
News
Glenbrook objectively curates the news to keep you abreast of important daily headlines in payments.
Eighth Circuit Strikes Down Federal Reserve’s 21-Cent Debit Card Fee Cap
"The Eighth Circuit ruled Monday that the Federal Reserve Board must rework its long-standing rule capping how much banks can charge to process debit card transactions. For over a decade, banking and retail industries operated under the Fed’s 21-cent interchange fee...
Cross-Border Payments Adapt to the Gig Economy
"The World Bank estimates that there are between 154 million and 435 million gig workers worldwide, a workforce that is helping reshape the estimated $191 trillion cross-border payments market. Financial institutions are looking to tap into the gig economy’s...
Elavon to Deliver Seamless Embedded Payments Across SAP Applications
"Elavon, a wholly owned subsidiary of U.S. Bank, today announced plans to embed its payments capabilities into SAP’s Digital Payments Add-On and Open Payment Framework applications, helping enterprises reduce the complexity of managing payments across finance,...
Ready to see how Glenbrook can support your healthcare organization to be as efficient and effective as possible?