by Cici Northup | Jul 10, 2023 | Advisory, Market Analysis, Payments Risk Management
Situation Our client, a major payments network, was struggling to understand the inconsistencies that existed during the authentication portion of 3D-Secure payment transactions. Realizing that poor issuer decisions lead to friction in the cardholder purchase...
by Cici Northup | Jul 10, 2023 | Advisory, Merchant Payments Strategy, Payments Risk Management
Situation This merchant experienced an uptick in chargeback activity, localized in purchases made through various marketing affiliates. After a series of checkout page enhancements and countermeasures, the chargebacks had not abated. The client asked Glenbrook to...
by Cici Northup | Jul 10, 2023 | Merchant Payments Strategy, Payments Risk Management
Situation A global investment bank considering an investment in a card-not-present payments fraud management firm turned to Glenbrook to assess the firm’s viability and ability to expand market prominence over a three-to-five-year horizon. Glenbrook designed an...
by Cici Northup | Jul 10, 2023 | Merchant Payments Strategy, Payments Risk Management
Situation A multi-national online marketplace experienced billions of dollars of yearly revenue, as it expanded its business to over sixty countries and its popularity exploded. As they grew, so did their risk, and they were left with a fraud mitigation strategy...
by Cici Northup | Jul 10, 2023 | Fast Payments, Financial Inclusion, Payments in Emerging Markets, Payments Risk Management
Situation A global NGO works to increase financial inclusion in emerging markets. The availability and access to fast payment systems is a key catalyzer of financial inclusion, particularly for women and low-income end users. However, lack of familiarity and trust in...
by Cici Northup | Mar 24, 2023 | Payments Risk Management
Situation A global marketplace operated an end-to-end e-commerce fraud prevention process using a combination of third-party vendor and internally-developed technologies. Manual review rates were approximately 30bps, of which 75% were ultimately ‘released’ as good...
