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A payments network enhances issuer authentication performance.

A payments network enhances issuer authentication performance.

by Cici Northup | Jul 10, 2023 | Advisory, Market Analysis, Payments Risk Management

Situation Our client, a major payments network, was struggling to understand the inconsistencies that existed during the authentication portion of 3D-Secure payment transactions.  Realizing that poor issuer decisions lead to friction in the cardholder purchase...
A payments network enhances issuer authentication performance.

A merchant stops fraud 

by Cici Northup | Jul 10, 2023 | Advisory, Merchant Payments Strategy, Payments Risk Management

Situation This merchant experienced an uptick in chargeback activity, localized in purchases made through various marketing affiliates. After a series of checkout page enhancements and countermeasures, the chargebacks had not abated. The client asked Glenbrook to...
A payments network enhances issuer authentication performance.

A global investment bank validates the value of its target

by Cici Northup | Jul 10, 2023 | Merchant Payments Strategy, Payments Risk Management

Situation A global investment bank considering an investment in a card-not-present payments fraud management firm turned to Glenbrook to assess the firm’s viability and ability to expand market prominence over a three-to-five-year horizon.  Glenbrook designed an...
A payments network enhances issuer authentication performance.

A multi-national marketplace matures its risk management strategy

by Cici Northup | Jul 10, 2023 | Merchant Payments Strategy, Payments Risk Management

Situation A multi-national online marketplace experienced billions of dollars of yearly revenue, as it expanded its business to over sixty countries and its popularity exploded.  As they grew, so did their risk, and they were left with a fraud mitigation strategy...
A payments network enhances issuer authentication performance.

A global thought leader advocates for improved fraud protections in fast payments 

by Cici Northup | Jul 10, 2023 | Fast Payments, Financial Inclusion, Payments in Emerging Markets, Payments Risk Management

Situation A global NGO works to increase financial inclusion in emerging markets. The availability and access to fast payment systems is a key catalyzer of financial inclusion, particularly for women and low-income end users. However, lack of familiarity and trust in...
A global marketplace enhances and tunes an automated fraud screening system

A global marketplace enhances and tunes an automated fraud screening system

by Cici Northup | Mar 24, 2023 | Payments Risk Management

Situation A global marketplace operated an end-to-end e-commerce fraud prevention process using a combination of third-party vendor and internally-developed technologies. Manual review rates were approximately 30bps, of which 75% were ultimately ‘released’ as good...
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