by formadaadmin | Mar 8, 2024 | Entertainment, Merchant Payments Acceptance, Merchant Payments Strategy, Payments Facilitation, Payments Risk Management
Situation As a global media publisher with a subscription-based revenue model, this client came to Glenbrook looking for opportunities to improve their payments ecosystem and address concerns around involuntary churn and fraud prevention. Prior to our engagement, this...
by formadaadmin | Nov 28, 2023 | Education, Healthcare, Industry Research, Merchant Payments Acceptance, Merchant Payments Strategy
Situation This client provides a communication and patient management platform to healthcare organizations nationwide. From small, one-provider practices to large hospital systems, this client came to Glenbrook with an existing payments acceptance and processing...
by formadaadmin | Nov 28, 2023 | Advisory, Education, Healthcare, Market Analysis, Merchant Payments Acceptance, Merchant Payments Strategy
Situation As a national healthcare services company, this client wanted to develop a payments acceptance and processing strategy that brought value to independent retail pharmacy customers—but they didn’t quite know where to start. They partnered with Glenbrook to...
by formadaadmin | Nov 28, 2023 | Advisory, Healthcare, Merchant Payments Acceptance, Merchant Payments Strategy
Situation A large hospital under a well-known university came to Glenbrook for support in analyzing and restructuring the entirety of their payments acceptance strategy across departments. While patient and customer experience were important considerations for the new...
by Cici Northup | Sep 21, 2023 | Advisory, Merchant Payments Acceptance, Merchant Payments Strategy
Situation This subscription merchant sells software to students, educators, and businesses to enhance virtual communication. The client was experiencing an increased rate of lost subscribers due to failed payments, at around 12% on a monthly basis. The client engaged...
by Cici Northup | Jul 10, 2023 | Advisory, Merchant Payments Strategy, Payments Risk Management
Situation This merchant experienced an uptick in chargeback activity, localized in purchases made through various marketing affiliates. After a series of checkout page enhancements and countermeasures, the chargebacks had not abated. The client asked Glenbrook to...
