At Glenbrook, we live to help organizations solve payments problems. As we’re upgrading our website, we knew it was time to fix a few of our own. Below I share how we apply our expertise and methodology to solve a merchant’s (us!) payments problems. The Context...
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Point of Sale Domain – The Pain at the POS
The POS Domain is Synonymous with the Retail Industry The POS Commerce domain is the land of brick and mortar retail, representing the majority of retail activity. Despite the steady double digit annual growth of the Remote Commerce domain, the POS Commerce domain was...
Episode 106 – Payments Infrastructure for the ISV – Richie Serna, Finix
The merchant acquiring industry continues its large scale shift from a payments-led to an operations-led purchasing decision for the merchants it serves. Historically based on independent sales organizations (ISOs) and non-bank acquirers, the party that increasingly provides payment acceptance is the independent software vendor (ISV).
The Payments Playbook for Challenging Churn
By: Justin Pituch and Drew Edmond Time to Read: 7 minutes If you read Apple’s Q3 earnings report, you may have noticed that the company’s Services business has grown to $19 billion in quarterly revenue. That’s a staggering number, and it represents a complex recurring...
Machine Learning in Fraud Management
Machine learning and the broader category of artificial intelligence are rightly attracting attention and discussion. These are powerful technologies. But, like many new technology conversations, there’s the suggestion that they can address all use cases.
Episode 114 – How to Orchestrate the Merchant’s Payments Infrastructure – Justin Benson, Spreedly
On Payments on Fire® we’ve talked with gateway operators, processors, tokenization specialists, fraud management firms, and others – all providers who help payment acceptors handle their payments.
The Payments Industry Impact of COVID-19
Series Introduction COVID-19’s impact on the U.S. payments industry and domestic economy is profound. Multiple reports from the U.S. Department of Commerce, merchant acquirers and PSPs indicate the extent of the pain even at this early stage of this pandemic-induced...
Episode 170 – No turning back at the crossroads of embedded finance and the metaverse – Ahon Sarkar, Helix by Q2
In this episode of Payments on Fire®, George and Yvette Bohanan welcome Ahon Sarkar, GM of Helix by Q2. Listen in as they discuss embedded finance, multi-tenancy, participating in the FedNow pilot, and bringing online, physical and financial worlds together into a consistent experience that is meaningful to customers.
Merchant Payments Operations: Payment Processing
“This post in our series on merchant payments operations examines the choices that merchants must consider when designing their payments processing architecture, and identifies some best practices that best-in-class merchants incorporate into their architecture and operations.”
Why Mobile Payments Don’t Deliver for Merchants
“Mobile payments so far account for a mere 2% or less of U.S. general-purpose card payments, according to some estimates, and that’s no surprise to some executives who believe mobile payments haven’t delivered for many merchants. “I don’t think anyone in the market is solving problems for the retailers,” Laura Townsend, senior vice president of […]
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