by Cici Northup | Jul 10, 2023 | Fast Payments, Financial Inclusion, Payments in Emerging Markets, Payments Risk Management
Situation A global NGO works to increase financial inclusion in emerging markets. The availability and access to fast payment systems is a key catalyzer of financial inclusion, particularly for women and low-income end users. However, lack of familiarity and trust in...
by Cici Northup | Jun 14, 2023 | Open Banking, Product Strategy
Situation A global retail bank was in the process of a multiyear digital transformation. As part of this transformation process, the bank wished to create an open banking API offering for internal users and external clients. As it developed this offering, the bank...
by Cici Northup | Apr 17, 2023 | Enterprises, Lending & Payments, Product Strategy
Situation An energy company had a diverse customer mix – approximately 15% of whom were cash customers. Cash customers had unique challenges; for example, their purchases were limited by their cash in hand and they checked out more slowly than other customers....
by Cici Northup | Apr 17, 2023 | Marketplaces and Platforms, Merchant Payments Acceptance, Merchant Payments Strategy
Situation A large ecommerce platform supporting small to medium businesses had grown significantly over the last decade. The company was concerned they had ‘outgrown’ their approach to payments. More specifically, the company’s management was concerned that it’s...
by Cici Northup | Apr 17, 2023 | Enterprises, Merchant Payments Acceptance, Merchant Payments Strategy
Situation A global omni-channel merchant had a number of strategic payments objectives, including 1) increase subscriber growth and retention 2) support international growth 3) maintain redundancy and resiliency and 4) maximize authorization rates. Glenbrook was asked...
by Cici Northup | Apr 14, 2023 | Investor Due Diligence
Situation A global payment service provider (PSP) and its financial sponsors were evaluating a multi-billion acquisition of a leading competitor. The acquisition was designed to deepen the PSP’s penetration of core retail segments in the U.S. market and its...
by Cici Northup | Mar 31, 2023 | Merchant Payments Acceptance, Merchant Payments Strategy, Payments Facilitation
Situation An Independent Software Vendor (ISV) provided a market leading business management system for food, beverage, and entertainment centers around the world. Their solution included Point of Sale software for the business’ core use cases, which was integrated...
by Cici Northup | Mar 31, 2023 | Healthcare, Payments Facilitation
Situation A software company provided a comprehensive suite of back-end practice management solutions to medical practices. The company historically partnered with a payment processor through a referral model to support POS terminals, web-based payments and other...
by Cici Northup | Mar 31, 2023 | Market Analysis
Situation This client recognized that the global payments industry is large, multi-faceted and rapidly changing. New entrants and investors are drawn to recurring transaction revenue and the potential for technology-enabled disruption. Incumbents reach beyond...
by Cici Northup | Mar 27, 2023 | Cross Border Payments, Policy & Regulation
Situation Glenbrook assisted the development of an interoperable, cross-border retail payments scheme across 16 countries. The team managed dedicated work streams to address regulatory, operational, technical, and commercial concerns. Approach We provided multi-year...
