by formadaadmin | Mar 8, 2024 | Entertainment, Merchant Payments Acceptance, Merchant Payments Strategy, Payments Facilitation, Payments Risk Management
Situation As a global media publisher with a subscription-based revenue model, this client came to Glenbrook looking for opportunities to improve their payments ecosystem and address concerns around involuntary churn and fraud prevention. Prior to our engagement, this...
by formadaadmin | Mar 4, 2024 | Entertainment
Situation This event and ticket company had multiple products and services, including a marketplace for individual buyers and sellers to exchange tickets. Transactions on this marketplace were strategically important and growing but the existing marketplace platform...
by formadaadmin | Nov 28, 2023 | Education, Healthcare, Industry Research, Merchant Payments Acceptance, Merchant Payments Strategy
Situation This client provides a communication and patient management platform to healthcare organizations nationwide. From small, one-provider practices to large hospital systems, this client came to Glenbrook with an existing payments acceptance and processing...
by formadaadmin | Nov 28, 2023 | Advisory, Education, Healthcare, Market Analysis, Merchant Payments Acceptance, Merchant Payments Strategy
Situation As a national healthcare services company, this client wanted to develop a payments acceptance and processing strategy that brought value to independent retail pharmacy customers—but they didn’t quite know where to start. They partnered with Glenbrook to...
by formadaadmin | Nov 28, 2023 | Advisory, Healthcare, Merchant Payments Acceptance, Merchant Payments Strategy
Situation A large hospital under a well-known university came to Glenbrook for support in analyzing and restructuring the entirety of their payments acceptance strategy across departments. While patient and customer experience were important considerations for the new...
by Cici Northup | Sep 21, 2023 | Advisory, Merchant Payments Acceptance, Merchant Payments Strategy
Situation This subscription merchant sells software to students, educators, and businesses to enhance virtual communication. The client was experiencing an increased rate of lost subscribers due to failed payments, at around 12% on a monthly basis. The client engaged...
by Cici Northup | Jul 10, 2023 | Advisory, Market Analysis, Payments Risk Management
Situation Our client, a major payments network, was struggling to understand the inconsistencies that existed during the authentication portion of 3D-Secure payment transactions. Realizing that poor issuer decisions lead to friction in the cardholder purchase...
by Cici Northup | Jul 10, 2023 | Advisory, Merchant Payments Strategy, Payments Risk Management
Situation This merchant experienced an uptick in chargeback activity, localized in purchases made through various marketing affiliates. After a series of checkout page enhancements and countermeasures, the chargebacks had not abated. The client asked Glenbrook to...
by Cici Northup | Jul 10, 2023 | Merchant Payments Strategy, Payments Risk Management
Situation A global investment bank considering an investment in a card-not-present payments fraud management firm turned to Glenbrook to assess the firm’s viability and ability to expand market prominence over a three-to-five-year horizon. Glenbrook designed an...
by Cici Northup | Jul 10, 2023 | Marketplaces and Platforms, Merchant Payments Strategy, Payments Risk Management
Situation A multi-national online marketplace experienced billions of dollars of yearly revenue, as it expanded its business to over sixty countries and its popularity exploded. As they grew, so did their risk, and they were left with a fraud mitigation strategy...
