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October 19, 2021

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October 12, 2021

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September 28, 2021

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What’s the intersection of digital currency and the payments ecosystem?

Cryptocurrencies are dominating economic headlines. From the rise of NFTs to El Salvador making Bitcoin legal tender, there’s never a quiet day on the crypto frontlines. 

And yet, amid all of the conjecture, no one has truly addressed the most pressing question:

What’s the intersection of digital currency and the payments ecosystem?

On October 20 – 21, we’re exploring this core issue in our all-virtual Insight Workshop, where our very own Russ Jones and Yvette Bohanan will provide:

  • An end-to-end overview of digital currency essentials
  • A detailed analysis of how these new currencies impact payments
  • A glimpse into how new currencies might reshape the six payments domains
    (and our global economy at large)

If crypto seems overly cryptic, especially with regards to payments, this workshop’s for you. Join us as we explore the uncharted territories of cryptocurrencies as legal tender, stablecoins managed by private consortiums, and the global implications of central bank digital currencies (CBDCs).  

 

Register Now

 

September 3, 2021

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Join the Glenbrook Team

 

Looking to get into the payments industry? Want to expand your skills? Do work with impact and integrity?

We’re the leading payments strategy consulting firm. Our Payments Education program is the best around. And our people are awesome.

We are looking for Engagement Managers and Associates to join Glenbrook. Check out our open positions and get in touch. 

May 5, 2021

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Yvette Bohanan Named As Partner at Glenbrook

“Glenbrook is pleased to announce Yvette Bohanan has been named a Partner of the firm, effective immediately.  With more than two decades of industry expertise, Yvette Bohanan has held executive and leadership roles in software engineering, financial operations, treasury management, corporate strategy, and risk management for Fortune 500 stalwarts including Amazon, Google, Bank of America Merrill Lynch, and eBay; as well as for Yapstone and Vesta Corporation. Earlier in her career, Yvette co-founded and served as Chief Technology Officer of PaylinX Corporation, and later became VP, Engineering, following acquisition by CyberSource.”

April 30, 2021

On the web

The True Cost of Being Underbanked – Payments Views

Payments Views

“It’s expensive to be a low income American, driven in part by the high cost of financial services available to such consumers. In this post, we break down where cost comes from, and how fintechs are changing the way working class Americans are able to access affordable financial products. Fintechs have an opportunity to displace the traditional, high-cost services that target low income consumers. Through the consumer profiles we discuss in this piece, we can see that using fintech products instead of traditional services has a material impact on the financial wellbeing of low-income consumers.”

April 29, 2021

On the wires

Modernizing B2B Payments: The Time for Digitalization Is Now – FedPayments Improvement

“To determine which B2B efficiency efforts show the greatest potential benefit and highest likelihood of success, the Federal Reserve initiated industry research with support from Kearney and Glenbrook Partners. Insights and feedback from 60 businesses and more than 100 experts was analyzed, and the results were clear: the time to invest in electronic payment information exchange and improved process automation is now. The Federal Reserve remains committed to helping modernize systems across the payment industry and the continual development of the Strategies for Improving the U.S. Payment System ( PDF) . Coordinating efforts across different segments and stakeholders for an integrated approach has its challenges, but we’ve seen from research and previous efforts that collaboration is key.”

April 19, 2021

On the web

Raising Women’s Financial Inclusion in South Asia – Payments Views

Payments Views

“As financial inclusion efforts continue to scale across the globe, there has been a steady increase in women’s ownership of financial services accounts. However, the total growth can obscure the persistent gender gap in many regions. Despite that, digital financial services (DFS) promise to be an effective tool to help close the gender gap.”

March 1, 2021

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Will Digital Cash Be the New King of Payments? – Payments Views

Payments Views

“Central banks around the world are in the process of developing digital cash, commonly known as central bank digital currency, or CBDC. At Glenbrook, we’re kicking off a series of Payments Views posts that explain CBDC and its implications for various aspects of the payments value chain.  In this post, we start with a couple of basic concepts: what is digital cash, what is CBDC, and why is 2021 a pivotal moment for CBDC?”

February 10, 2021

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February 9, 2021

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Don’t Miss Out on Faster Payments, The Next Big Shift in Digital Payments – Russ Jones, Glenbrook Partners – Payments on Fire®

Payments on Fire®

If you are responsible for payment products and services in any way and you’re looking to differentiate your services, join Glenbrook’s Russ Jones and Yvette Bohanan on this deep dive examination of how faster payments is fundamentally altering payments industry dynamics. Go here for the workshop detail, schedule, and registration.

December 24, 2020

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Merry Christmas and Happy New Year

Payments News is going to take a break for the holidays, too. If Big News takes place, we’ll let you know. Otherwise, see you January 4, 2021. Again, here’s to a great New Year for you and yours.

December 7, 2020

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U.S. Faster Payments Council Shares Insights from 2nd Annual Faster Payments Barometer

“The U.S. Faster Payments Council (FPC), in partnership with Glenbrook Partners, today released results from the 2nd annual Faster Payments Barometer . As part of its ongoing mission to understand, influence, and drive the industry toward a ubiquitous faster payments system, the FPC conducted the latest survey of payments system stakeholders to gauge their views on a variety of topics related to faster payments in the United States.”

December 2, 2020

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The payments professionals’ blueprint for understanding global payments

“Glenbrook Partners is pleased to announce the launch of payment technology expert Carol Coye Benson’s brand new book, “Global Payments—And the Fintech Innovations That Are Changing the Industry.” In the book—part of Glenbrook Partners’ Payments Education Program—the author shares her specialist knowledge of global payments, helping to demystify key innovations and systems from across the world. “Global Payments” answers the big questions asked by payments professionals, from government agency payments executives to leaders of fintech start-ups. Whether it’s national payments systems and how they work, or the fintech innovations that are transforming the industry, the answers are all here.”

October 19, 2020

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Merchant Payments Operations: Accounting and Reconciliation

“A core component of Glenbrook’s methodology for assessing a merchant’s payments operations includes review of certain processes managed by the business’s accounting team, particularly the level of effort required to reconcile payment activity.  The business’s accounting team is responsible for a variety of fundamental financial activities, including record keeping and reporting, accounts payable and receivable, payroll, and financial audits and controls.”

August 13, 2020

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COVID-19 and the Income Domain

Payments Views

“The Income Domain consists of payments to individuals for salary, benefits, rebates, and expense reimbursements. In the U.S., these payments are made primarily via direct deposit through NACHA’s ACH system, and to a lesser extent, paper checks and payroll cards. This final installment in our COVID-19 Impact series explores the challenges and opportunities confronting government and financial services firms in the context of the CARES Act and subsequent programs.”

July 21, 2020

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Emergency Disbursements During COVID-19: Regulatory Tools for Rapid Account Opening and Oversight

“More than 100 countries have launched emergency cash disbursement programs to alleviate financial hardships for individuals and households in light of the COVID-19 pandemic. Many of these programs are based in digital payments; however, a lack of official identification, mobile data services and the difficulties in face-to-face interactions restrict potential users from a standard customer due diligence process. Guidance from the Financial Action Task Force (FATF), the global anti-money laundering standards-setting body, encourage the use of innovative solutions for customer onboarding, specifically the risk-based approach and simplified due diligence (SDD).”

July 20, 2020

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July 16, 2020

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COVID-19 Will (Finally!) Force B2B Digital Adoption

Payments Views

“Despite decades of payment industry efforts, businesses have remained stubbornly dependent on checks. Back office processes (and personnel) can be remarkably change resistant despite being mired in paper, regardless of the size of the business.  At Glenbrook we believe the Covid-19 pandemic is a watershed moment for B2B payments.”

July 15, 2020

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Merchant Payments Operations: Payment Processing

Payments Views

“This post in our series on merchant payments operations examines the choices that merchants must consider when designing their payments processing architecture, and identifies some best practices that best-in-class merchants incorporate into their architecture and operations.”

July 6, 2020

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Glenbrook’s Payments Boot Camp® Offers Education and Industry Insights to a Global Audience of Stakeholders

CardRates.com

“In a Nutshell: Change is the only constant in the payments industry, and that can make professional development a daunting challenge. Glenbrook Partners provides extensive consulting and educational services that cover the entire industry and its range of solutions. And for the past 15 years, Glenbrook’s Payments Boot Camp® has offered training and industry insights to help professionals stay informed of developments in the payments industry. And amid a global pandemic, the Payments Boot Camp has gone virtual to reach a broader global audience.”

June 24, 2020

On the web

The P2P Domain Gets a Big COVID Push

Payments Views

“We have seen relatively immediate and significant effects in payments within the P2P domain, particularly during the economic shutdown, but it will likely persist beyond it. We expect that the convenience and safety of electronic P2P transfers will guide many users toward a permanent behavior change. Further, cost barriers are falling away: the cost of these transactions is generally free for domestic transfers, and declining for cross-border remittances as more competitors enter and penetrate the market.”

June 22, 2020

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Celebrate and Congratulate Carol Benson

Payments View

Today, Carol Benson, one of my fellow founders of Glenbrook Partners, is retiring, following our other founder, Scott Loftesness, who retired four years ago. It seems like only a few years ago (certainly less than 20) that the entire company fit in one car with room for my dog sharing the back seat.

Carol has been at the forefront of Glenbrook throughout our 20-year journey. The firm started because Carol, who was also a “lone wolf” consultant at the time, landed a project that was just too big for one person. She roped Scott and me in, and it just felt right. Soon after that we hung out the proverbial shingle. Carol volunteered to be Glenbrook’s first Managing Partner despite knowing full-well that being Managing Partner had nothing to do with managing the partners.

Read the rest…

On the web

April 9, 2020

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Where Necessity Meets Innovation – Government Disbursement in the Time of COVID-19

Payments Views

“Given the coronavirus pandemic and its pressure on governments and individuals alike, Glenbrook’s Global Practice has been looking into how emergency social disbursements can be made quickly to the most vulnerable populations. In our examination, we found some exciting and hopeful examples of how governments and fintech players have mobilized to meet this need in both Brazil and Colombia.”

March 16, 2020

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Episode 116 – Now More Than Ever – Glenbrook Payments Boot Camp® Digital Edition – Russ Jones, Glenbrook Partners

Payments On Fire

As you’ll hear Russ say, we’re excited by the capabilities of today’s teleconferencing capabilities, how we can use them to inject a high level of interactivity into each session, and the challenge of bringing the Glenbrook Payments Boot Camp® magic to the digital medium. Join us April 7-9 for the Glenbrook Payments Boot Camp® digital edition . No travel required!

All of us at Glenbrook wish you the very best of experience and outcome as each and all of us navigates the corona virus threat. Be calm, carry on, and keep your social distance.

February 10, 2020

On the web

Merchant Payments Operations: Reporting and Analytics

Payments Views

“In Kavita Jiandani’s post Assessing a Merchant’s Payments Operations , she introduced Glenbrook’s methodology for our in-depth assessment of a merchant’s payments operations. In her introductory piece, Kavita highlights the major Key Assessment Areas we evaluate during each engagement. In this Payments Views entry, I continue with a focus on one of the Key Assessment Areas: Reporting and Analytics.”

February 7, 2020

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Episode 112 – What the Mobile Ecosystem Brings to Risk Assessment – Rodger Desai, Payfone

Payments on Fire®

“As our lives shift online, our providers needs strong digital representations of each of us in order to make authentication and authorization decisions. Besides payment transactions, there are the diverse risks they must manage when, for example, we establish new credit relationships, add new payees to our online accounts, and move money in new ways. The providers of these capabilities—and often a single party offers multiple services—must be concerned with the associated risks each poses. This is the special domain of risk and fraud management companies. In this conversation with Payfone ‘s CEO Rodger Desai, we focus on digital identity services and the role of the mobile ecosystem in particular. Take a listen.”

On the web

NCC Advocates Financial Inclusion With Banking Industry, Others

Daily Post Nigeria

“At the meeting, Danbatta said the inaccessibility of 35 million Nigerians to telecommunications services has resulted in a lack of access to digital financial services, a condition that undermines financial inclusion. The EVC while advocating for the cooperation of telecoms and banking industry identified the cause of the problem from the inadequacy of both wireless and fiber connectivity infrastructure.”

December 4, 2019

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