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As new forms of digital payments begin to take hold, the old assumptions no longer work. What does it mean to issue a card when there is no card? How can transactions be risk managed when payments credentials are masked and scrambled by design? And what is the impact on the loyalty and reward programs that are designed to depend on the presence of card data?

Join two experienced Glenbrook partners for a dive into the new world of digital payments. In addition to exploring the implications for the various stakeholders in the payments ecosystem, they will also discuss long-term opportunities for next generation players. Come find out who stands to gain and who stands to lose as the payments industry goes digital.

  • Who Attends

    Glenbrook's Payments Education Program is useful for both experienced managers, who often want to be updated on what's happening in areas outside of their immediate domain, and for newcomers, who need a broad overview of the U.S. payments systems to create a context for their work.

    Over 23,000 payments professionals have attended Glenbrook workshops. Attendees have included product, strategy and sales managers, technology operations and risk managers, investors, inventors and analysts, management teams from payments startups.


  • Russ Jones

    Russ brings exceptional skills in payments industry analysis, strategy development, and product conceptualization - as well as 35 years as an executive, analyst, and consultant - to Glenbrook clients from across the payments value chain.

  • Yvette Bohanan

    Yvette draws on her 24 years of payments and risk management experience to help the next generation of payments professionals understand industry fundamentals and best practices. In addition to facilitating Payments Boot Camps™, she is also responsible for developing industry-focused curriculums and new delivery channels.


1. Digital Payments Overview

  • Introduction and Key Characteristics
  • Understanding the Market Context – Why Now
  • Domains of Payments
  • Digital Payments Building Blocks

2. Tokenization Fundamentals

  • Tokenization Concepts and Approaches
  • Security Tokens – Current Model and Likely Evolution
  • EMVCo Payment Tokens – Flows, Roles, and Data Elements
  • Other Tokenization Initiatives on the Horizon

3. Digital Payments in POS Domain

  • Apple Pay – Key Components, Stakeholder Value Propositions
  • Google Pay vs Samsung Pay vs LG Pay vs Microsoft Payments
  • Other Digital Payments POS Solutions

4. Digital Payments in P2P Domain

  • General Model, Typical Ecosystem, Economics
  • Closed Loop Model – PayPal, Venmo, and Square Cash Comparison
  • Hybrid Loop Model – Zelle Drill Down
  • Apple Pay Cash – Processing Model and Economics
  • Card “Push” Payments – Visa Direct and Mastercard Send

5. Digital Payments in Remote Commerce Domain

  • In-App Digital Payments – Examples and Integration Models
  • Online Digital Payments – Why Now
  • Current Market Snapshot – PayPal One Touch, Mastercard Masterpass, Visa Checkout, Amazon Pay, Apple Pay in Safari, and Google Payments
  • Payments Request API – Universal Remote Commerce Payments
  • EMVCo Secure Remote Commerce

6. Digital Payments Enablers

  • Innovator’s Spotlight – Stripe

7. Digital Payments Over the Horizon

  • Digital Payments and the Internet of Things
  • Voice-Driven Digital Payments
  • Frictionless Amazon Go Model

Fees, billing, discounts, refunds


The standard registration fee is $995 per person.

Bundle and save $200! The one-day Insight Workshop fee is reduced to $695 per person when you register for the Insight Workshop PLUS the corresponding two-day Payments Boot Camp®.

Fees include:

  • instruction
  • instruction materials (including hard and soft copy of presentation slides)
  • breakfast and lunch on instruction days

Fees do not include:

  • hotel accommodations

Payments / Billing

Glenbrook accepts American Express, Discover, Mastercard, PayPal and Visa for payment upon registration. If required, payment may be made by an invoice sent to your company – with our prior approval. Please contact us to obtain approval for invoice billing.


Individual discounts:

  • Save 10% – Early Bird discount. Register 2+ months in advance of a workshop and receive 10% off. Use discount code GH52R3 when registering.
  • Save 10% – Alumni discount. Glenbrook Payments Education alumni wanting to attend another payments education event. Contact us to request your alumni discount code.

Group discounts:

  • Save 10% – Register 2 people for an Insight Workshop
  • Save 15% – Register 3-6 people for an Insight Workshop
  • Save 20% – Register 7-9 people for an Insight Workshop
  • Save 30% – Register 10+ people for an Insight Workshop
  • Group discount rates apply to registrations within a 6-month timeframe.
  • Contact us to request your group discount code.

Glenbrook client discounts:

  • Discounts are also available for select Glenbrook clients. Contact us to inquire about a discount code.

Only one discount code may be used per person. Discounts may not be combined with any other sale, promotion, discount, code, coupon, and/or offer.


Payments Boot Camp and workshop registrants may cancel their registration for a full refund if cancelled one month prior to the event. Refunds for cancellations within a month of the event will be considered on a case by case basis. In some cases, it may be possible to switch registrations to an event at a later date.

Daily schedule

  • 8:30am – 9:00am breakfast available
  • 9:00am instruction begins
  • 12:00 – 1:00pm lunch is provided
  • 5:00pm workshop ends

Local airports, driving directions, hotels

You can fly into either San Francisco International Airport (SFO) or Oakland International Airport (OAK). San Francisco Airport is approximately 14 miles, or 25 minutes (without traffic) away while Oakland Airport is approximately 19 miles, or 25 minutes (without traffic) from downtown San Francisco. If traveling to or from either Airport during the morning or afternoon commute, please allow at least 1 hour to reach your destination.

Driving directions to the Courtyard San Francisco Downtown can be found on their website. For an estimate of driving time to the Courtyard San Francisco Downtown from your Bay Area location, click here.


Registrants should make their own hotel arrangements.

Courtyard San Francisco Downtown
299 2nd Street
San Francisco, CA 94105

There are many other hotels that are within close proximity to the Courtyard San Francisco Downtown. Please contact the hotels directly to make reservations.

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