PAYMENTS CONSULTING
Case Studies
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- Policy & Regulation
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A Payments Network adjusts its SaaS product roadmap to respond to customer demands
Glenbrook conducted a mixed method research effort for a global payments network to evaluate customer perceptions of an existing SaaS product and to determine the focus area for the next generation offering.
A mobile wallet provider adjusts its go-to-market approach
For a global multinational mobile wallet provider, Glenbrook conducted consumer surveys to develop a deeper understanding of consumer trends and behavior impacting adoption of the mobile wallet payment functionality.
A processor pursues an acquisition to stay competitive
For a major processor, Glenbrook performed primary research to establish omnichannel merchants’ “must have” features when choosing processing services, and identified other critical buyer values.
A global marketplace enhances and tunes an automated fraud screening system
To create a more robust risk mitigation program, a multi-national marketplace engaged Glenbrook to assess its risk environment and existing controls to identify areas for potential improvement. We then led a comprehensive RFP process for online fraud detection and KYC providers. The final deliverable was an actionable set of recommendations to improve their operational and technical control capabilities to enable them to scale their business.
Glenbrook develops philanthropic investment strategy to drive financial inclusion
Glenbrook completed a year-long study to articulate the strengths and gaps in an African country’s payments ecosystem and to outline recommended philanthropic interventions best suited to drive financial inclusion.
A state government increases digital P2G payments
Glenbrook assisted a State government looking to develop a more integrated, citizen centric payments strategy. The goal of this project was to implement a pilot to demonstrate a centralized payment directory that would drive greater online payment adoption and improve citizen’s overall experience in making payments to the State.
A leading enterprise software player targets $30 trillion Business-to-Business market
A leading enterprise software player saw that working capital pressure on businesses of all sizes and renewed B2B focus among industry players had fueled investments in business payments. Glenbrook evaluated payments opportunities in the B2B market.
A multinational grocer saves over 30% in annual operating costs
Glenbrook helped a major multinational grocer solve both short term issues and develop a long-term strategy to take advantage of current and forecasted industry developments in payments. We explored processing redundancies, expansion of credit acceptance, PCI compliance, and more, and then identified system architecture improvements and helped find a new partner to achieve their goals.
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