Episode 223 – Fanning the Flames: Merchant Fees and Surcharging

Yvette Bohanan

October 4, 2023

POF Podcast

“So, have fees gone up?”

Yvette Bohanan starts with the tough question in this Fanning the Flames episode.

In our August Payments Post, Chris Uriarte and Justin Pituch observed an underlying theme of broad downward pressure on the cost of merchant processing as well as fee backlash directed toward card networks.

Tune in to hear our thoughts on these fees and the impact on stakeholders across the industry.

Drawing on 24 years of experience in payments and risk management, Yvette has held many roles at Glenbrook, including facilitating Payments Boot Camp® workshops, hosting the Payments on Fire™ podcast, and developing industry-focused curricula. She is a “40 under 40” Portland Business Journal award recipient, Bank of America Inventor of the Year nominee, and the co-author of the highly anticipated “Payments Systems in the U.S. – Fourth Edition.”

Before joining Glenbrook, Yvette was the chief risk officer at eBay, a finance leader at Google, and the chief operations officer at YapStone. She has been an advisor to CapitalG and a mentor for 500 Startups. During her career, Yvette led payments strategy as a Director for Bank of America Merrill Lynch, led Global Payments Core Product Management at Amazon, and was a founder and the chief technology officer of PaylinX Corporation, which pioneered payment and fraud solutions for online merchants.

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