Consumers

Episode 290 – The Evolution of VAMP and Card Network Fraud Monitoring, with Keith Briscoe, MRC, and Allan Shearer, J.P. Morgan

In this episode, Chris Uriarte welcomes Keith Briscoe, VP, Advocacy and Education at the Merchant Risk Council, and Allan Shearer, Executive Director, Head of TMT Relationship Management at J.P. Morgan, to focus on the evolution of card network fraud monitoring programs, and in particular, VAMP, Visa's Acquirer Monitoring Program, which combines fraud and dispute metrics to better manage risk at both merchant and acquirer levels. Listen in as the group discusses industry reactions, data transparency and reporting challenges, and implications for enforcement of new thresholds.

Episode 275 – The Criticality of Optimizing the Payments Experience, with Anne Hay and Mike Kaplan, PayNearMe

In this episode of Payments on Fire, Chris Uriarte welcomes Anne Hay, Chief Marketing Officer, and Mike Kaplan, Chief Revenue Officer, from PayNearMe to discuss the evolution and optimization of the payments experience.

Episode 271 – Sufficiently Solving the Non-Sufficient Funds Puzzle with Chanan Lavi, Kipp

In this episode, Drew Edmond is joined by Chanan Lavi, CEO and Co-founder of Kipp, to discuss solutions to the major problem of non-sufficient funds declines, as well as the implications for merchants, issuers, and consumers.

Episode 265 – Solving the Authentication Conundrum, with Rocky Scales, IDgo

In this episode, Glenbrook’s Yvette Bohanan and Chris Uriarte are joined by Rocky Scales, CEO of IDgo, to explore how financial institutions and businesses can implement more secure and user-friendly authentication systems to counteract evolving threats from sophisticated fraud methods.

Episode 258 – Giving the Green Light to Surcharging, with Emily Tsitrian, Yeeld

Surcharging is a tricky issue with a lot of different stakeholder perspectives to consider. In this episode, Emily Tsitrian, co-founder of Yeeld, joins Bryan Derman and Drew Edmond to share industry insights on this emerging practice and how businesses can best implement surcharging while staying compliant.

Episode 223 – Fanning the Flames: Merchant Fees and Surcharging

“So, have fees gone up?” Yvette Bohanan starts with the tough question in this Fanning the Flames episode.

In our August Payments Post, Chris Uriarte and Justin Pituch observed an underlying theme of broad downward pressure on the cost of merchant processing as well as fee backlash directed toward card networks.

Tune in to hear our thoughts on these fees and the impact on stakeholders across the industry.

Episode 207 – Fanning the Flames: Payments Post #4

Each month, Justin Pituch recaps the news that got Glenbrook talking in his Payments Post. In May, he observed a burst of news highlighting new technology reshaping how American consumers make purchases and verify their identity. At the same time, other articles underscored how American consumers are struggling to fulfill financial obligations against the backdrop of continued economic uncertainty.

In this Fanning the Flames episode, Justin and Yvette Bohanan consider these forces and potential implications for the future of payments.