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Coachella Takes Payment Cards - Mostly

I spent the weekend in Indio, California at the Coachella Music and Arts Festival (often referred to as the “Modern Day Woodstock” for you Boomers). Over the few weeks leading up to the event, Square and Apple advertised quite a bit about how every single vendor on the festival grounds would have a new contactless […]

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EMV’s Not-Very-Even Distribution

At our Glenbrook Payments Boot Camps, we often quote futurist and novelist William Gibson’s 1993 remark that “the future is already here — it’s just not very evenly distributed” in order to demonstrate that different payment methods take varying amounts of time to become commonplace. Over the last year and more, most boot camp attendees […]

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Inside the Digital Payments Workshop

As new forms of digital payments begin to take hold, the old assumptions no longer work. What does it mean to issue a card when there is no card? How can transactions be risk-managed when payments credentials are masked and scrambled by design? And what is the impact on the loyalty and reward programs that […]

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Glenbrook's Elizabeth McQuerry is IPFA CEO

This week, I began an important new assignment. I am now the CEO of the International Payments Framework Association (IPFA). If you haven’t yet heard of it, the IPFA provides rules, standards, operating procedures, and guidelines to improve cross-border payments. It’s now five years old and moving into the next, exciting, and supercharged phase of payments […]

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IBAN the Terrible and Other EU Payment Issues

As the summer holiday period close, I find myself in a back to school mode even though I haven’t been enrolled for nearly twenty years. Europe is especially on my mind as we prepare for the Glenbrook Payments in Europe workshop next month. What are the big payments issues in Europe today, what’s the context […]

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Learnings from the Bitcoin Workshop

Bryan Derman and I led Glenbrook’s second Bitcoin: Basics and Beyond workshop a couple of weeks go, this time in NYC from the 22nd floor board room of the Downtown Conference Center, a great space (the staff took great care of us, too, thank you). As with every Glenbrook workshop—especially with our smaller Insight workshops on […]

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The Mobile Wallet Wars of 2014

Our clients are starting to ask us who we think is going to win the mobile wallet war in 2014. Questions like: What’s happening with the Isis rollout? What’s the next likely step in the evolution of the Google Wallet? Is PayPal’s In-Store initiative getting any consumer adoption? All of these questions are predicated on […]

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“The U.S. itself was a start-up”: Notes from Venture Atlanta 2012

Young Atlanta-area businesses with big ideas and the venture capitalists that seek those big ideas gathered in Atlanta in October 17 and 18 to showcase the start-ups and share experiences from alumni. My focus in attending the conference was to see which of the start-ups featured payments angles and how this important aspect was being […]

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Milk and a Fridge: Cross-border Bill Payments – A Developing Market

One of the more interesting aspects of joining Glenbrook is the essential need to stay up to date with new market developments and product enhancements. (Oh, the luxury to focus on what’s new and happening in payments!) One of the areas I’m interested in is bill payment – particularly developments that are adding efficiencies to […]

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Payments Brews: Crowdfunding the Brewery

Meet Brad and Bruce Budge, co-owners of Budge Brothers Brewing, a craft beer start-up here in Spokane, Washington.  They make great beer and are challenged to expand their facilities to support increasing demand for their product.  As 20-somethings, they aren’t interested in taking on any new debt — and might have trouble procuring it anyway […]

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International Remittances: And the Good News Is…

Editors Note: Elizabeth McQuerry joined Glenbrook last week and this is her first Payments Views contribution. Her practice will focus on International payments and ACH. Welcome Elizabeth! We are living an amazing period in the payments industry – a new “golden age of payments”, perhaps?  I’m super excited to participate in these developments as a […]

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Live Blogging Finovate Spring 2012 San Francisco

Good morning! Gearing up for the two-day typing marathon that is Finovate. We’re at a huge venue this year (same as last year, apparently – someone else from Glenbrook was here then), a cavernous exhibition hall that has plenty of room for the 1200+ attendees; I can remember when there were 250 attendees. Congrats to […]

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Square... It's Déjà Vu All Over Again!

How does disruption happen in mature industries? Clayton Christensen famously wrote about this phenomenon in his classic book “The Innovator’s Dilemma.” Most commonly, the new disruptor enters from below – by providing new capabilities to those unserved by the incumbent providers. Rather, incumbents stay focused on their best customers – and dismiss opportunities to serve […]

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Mobile Billing in South Korea

The following is an excerpt from Glenbrook’s South Korea eCommerce Market Analysis report, published in December 2010, and is representative of how relevant domestic payments methods are positioned and explained for eCommerce merchant’s considering doing business in a given country. From Boleto Bancário in Brazil to the ITZ Cash Card in India, this how mobile […]

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FinovateSpring 2011: Day Two / Session One

Glenbrook’s Jacqueline Chilton is blogging from FinovateSpring 2011. This is one of several posts; you can find an index of our coverage here. The format for Finovate is fast and furious.  No PowerPoint – all demo.  Each company has seven minutes. FreeMonee National gift network changing direct marketing effectiveness for merchants An FI that opts in […]