Apple Biometrics Card Fraud Card Issuers Card Networks Card Technology Google Wallet iPhone MCX Payments Fraud PayPal Scott Loftesness Security

Mobile Payments – What Entrepreneurs Need to Know

Recorded about a month ago by VC firm Matrix Partners, Glenbrook’s Scott Loftesness and Dana Stalder of Matrix Partners discuss the evolution of mobile payments, the business model failure of Softcard, and other topics including: The 8+ year journey to ApplePay Technologies here to stay: NFC, tokenization, and biometrics What it all means for the Networks […]

Carol Coye Benson Innovation Merchants P2P Square

Square's $Cashtag. Smart. Very Smart.

Smart. Very Smart. I applaud Square’s introduction of “$Cashtags” for a number of reasons. First, some of you may know that I am a bit of a nut when it comes to brand names in payments – I think it is incredibly important that the sending and receiving party both know/understand the word being used […]

Card Acceptance Card Fraud Card Payments Card Technology George Peabody Payments Fraud Point of Sale (POS) Security

New POS Security from Old System Topology

Anyone around technology for a couple of decades recognizes how old ideas tend to return. To those folks, using a browser to do data entry into an enterprise database looks a lot like a mini or mainframe system’s terminal application. Back for another incarnation in payments is an old fashioned topology familiar to anyone who […]

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ApplePay, NFC, QR (Oh My!) and the New POS

First There is a Mountain, Then There is No Mountain, Then There is… I’ve been thinking about what the future of the point of sale environment will look like from a consumer perspective. Of course, 10 years ago, we all knew what it was going to look like: consumers tapping their mobile phones to Near […]

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Out of Africa: Watching the Evolution of Mobile Money

It turns out you don’t have to be unbanked to like M-Pesa I had the opportunity earlier this month to visit the mecca of mobile payments, which –with all due respect to the recent accomplishments in Cupertino — remains Nairobi, Kenya. The “Kenyan miracle” in payments has been well documented, particularly in terms of how […]

Apple Authentication Card Issuers Card Networks Card Payments Card Technology Contactless Credit Card Issuers EMV George Peabody Google Wallet Hosted Payments Mastercard Mobile Banking & Payments Mobile Commerce Mobile Payments Mobile Wallets NFC

Apple Pay Stirs, But Doesn't Shake, the Mobile Landscape

The Apple Pay announcement finally came yesterday and the company’s orchestration of much of the complex and fractious card payments ecosystem demonstrates Apple’s insight into how the current payments ecosystem works and how it must be aligned in order to meet its own needs. Combining NFC, Apple’s Passbook wallet, Touch ID biometric reader, cards stored in the […]

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Hostility in Payments

The recent entry of Amazon.com into the small merchant mobile POS card acceptance market may signal the last phase of increasing hostility in the US merchant acquiring segment of the card payments business. Prior to the launch of Square in 2010, the merchant acquiring business in the US might have been described as having some […]

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MCX - Now I Get It!

In various venues — our Payments Bootcamp, our private client sessions or our merchant group meetings — we have talked a lot about MCX, the Merchant Customer Exchange initiative, created by a number of the largest US retailers to establish a merchant-centric wallet and payments solution. In these discussions, I’ve often joked about the name, […]

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Who's the Better Fraud Investigator Survey — What about Merchants?

Our Card Fraud survey is still open — we’re trying to answer the question of who first detects card fraud: cardholders or their banks? The survey can be found here. I’ve received a couple of comments suggesting I left out an important fraud detector in the survey: merchants! In the card not present (CNP) space, […]

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The South Korean Card Market’s Fascinating Structure

My partner, Bryan Derman, and I just returned from a week in South Korea and a deep immersion in the local card market. As consultants serving clients across the globe—including payments -related companies in Europe, Africa, Latin America, and Asia—we are repeatedly reminded of the remarkable differences between adjacent countries in any given region.  A […]

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What's Your GPA?

As a biller or merchant, you are vitally concerned about your payments “back office”, that set of core functions involved with accepting consumer payments. Whether you are in Treasury or Technology, if you are concerned with payments, you are asking yourself, every day, questions such as: Is my organization optimized to manage payments? Am I […]

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Back from the Future: Bitcoin2014 Musings

Last week I was in Amsterdam for the second annual conference hosted by the The Bitcoin Foundation. As a strategist and advocate for ever-better payment solutions, I was very curious to learn how the Bitcoin protocol and its emerging enablers can address some of the most intractable challenges facing payments. For the most part, payments […]

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Square Grapples with the Payments “Poultry Problem”

Bilateral Adoption Claims Another Victim Word came earlier this week that Square had sunset its consumer-facing app, Square Wallet.  The app had pioneered one of the great parlor tricks in payments, enabling a merchant using the Square Register POS app to recognize the presence of a Square Wallet consumer in its store and allow that […]

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Transactions Get Smart

Glenbrook held a great “Innovations in Payments” workshop this week – a group which energetically debated many topics, including Bitcoin (of course), tokenization, beacons, authentication, wearables, interoperability and mobile ad spend. As I reflect on the day, it seems that an interesting theme emerged.  Many of the topics were about payment transactions that are – or […]

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Merchants and Billers: Leverage = Options x Time!

Every three years or so, merchants and billers have an opportunity to reconsider their card processing agreements with their acquirers. This is an opportunity to negotiate lower rates — especially if business is booming – and also the time that a merchant or biller could consider changing to another service provider. Sadly, many merchants and […]