PaymentsPost

Payments Post #1: Glenbrook’s February Roundup

There are a lot of headlines in the payments world. Payments News is Glenbrook’s curated news feed of the headlines that matter most every day, but we’ll readily acknowledge that it can be a lot to digest. That’s why we’re introducing Payments Post, a month-end roundup of the news items that got us talking as […]

Tags: fis

BNPL

Will We See Ongoing Success of Buy Now Pay Later?

Buy now pay later (BNPL) has become a global phenomenon. The global BNPL market size was valued at USD 15.91 billion in 2020 with growth to 90.51 billion by 2029 (source 1). If BNPL isn’t in your market today, it will likely be soon.  Look at any major country and you can see or read […]

Glenbrook Merchant Payments

Closing out 2022 by Looking Inward to Improve Our Remote Commerce Experience

At Glenbrook, we live to help organizations solve payments problems. As we’re upgrading our website, we knew it was time to fix a few of our own. Below I share how we apply our expertise and methodology to solve a merchant’s (us!) payments problems.  The Context Glenbrook Partners is a payments strategy consulting firm. Headquartered […]

Payments Views

Decoupled Debit: How Fintechs Profited from Durbin

This Payments Views post was jointly authored by Neel Saunshi and Andrew Liang If you have followed the Durbin Amendment since its 2011 implementation, you have seen stakeholders adapt in different ways. Consumers saw their debit rewards programs disappear. Large financial institutions (banks and credit unions) added fees and shifted marketing to their credit card […]

Merchant Payments

The Payments Playbook for Challenging Churn

By: Justin Pituch and Drew Edmond Time to Read: 7 minutes If you read Apple’s Q3 earnings report, you may have noticed that the company’s Services business has grown to $19 billion in quarterly revenue. That’s a staggering number, and it represents a complex recurring billing operation. With 860 million paid subscriptions, Apple’s payments team […]

ACH

ACH is Hot

Time to Read: 8 minutes Highlights: ACH, though a 50-year old payment system in the U.S., continues to grow The ACH ecosystem is evolving to meet modern-day needs: Nacha, the rule-making body, plans to implement a series of enhancements that address shortcomings in ACH usability Dynamic payment service providers (PSPs) and fintech infrastructure players are […]

Payments Views Risk & Fraud

Why Risk Management is a Team Sport

In today’s world, risk management and security are front and center topics for every enterprise. And because money is money, the management of payment risk and security has to be a priority.  In this chapter of our Merchant Payment Operations series, we look at top of mind payment and security risks facing today’s enterprises and […]

Drew Edmond Merchants Payments Views

Merchant Payments Operations: Accounting and Reconciliation

A core component of Glenbrook’s methodology for assessing a merchant’s payments operations includes review of certain processes managed by the business’s accounting team, particularly the level of effort required to reconcile payment activity.  The business’s accounting team is responsible for a variety of fundamental financial activities, including record keeping and reporting, accounts payable and receivable, […]

Cannabis Payments Views

The Latest on Cannabis and CBD Payments

Hosted as part of the Mobile Payment Conference (August 24-26) this inaugural conference brought together fintech influencers, payments experts, and providers to address issues facing financial services companies serving the Cannabis and CBD industry. Setting the Stage I was honored to kick off the workshop with an overview of the cannabis payments market. I stressed […]

COVID-19 George Peabody Glenbrook Payments Views

We Are All Connected - Payments in the Post-COVID Era

Economies, global and domestic, are both interconnected and interdependent. Routine perturbations like economic slowdowns and recessions illuminate those dependencies as pain in one sector spreads to an adjacent one. COVID-19, and the global economic, social, and political reaction to it, put these linkages in high relief. The COVID-19 pandemic’s disruptive impact on global trade, national […]

Drew Edmond Glenbrook Merchants

Merchant Payments Operations: Payment Processing

When Glenbrook is Assessing a Merchant’s Payments Operations, the goal is to understand whether the payments environment functions in a way that optimally supports their existing business needs as well as any future requirements. To do so, one of the major Key Assessment Areas that we address is the technical architecture and services a merchant […]

Glenbrook

Remote Commerce Domain Takes Center Stage

Expansion Under COVID-19 The Remote Commerce domain is home to e-commerce, many mobile payments, and the venerable mail-order, telephone-order method (MOTO). The growth in transaction volume in this domain has been nothing short of phenomenal accounting for a: 56 percent of overall U.S. retail sales growth in 2019 47 percent increase in U.S. sales forecasted […]

Glenbrook Payments Views

Point of Sale Domain - The Pain at the POS

The POS Domain is Synonymous with the Retail Industry The POS Commerce domain is the land of brick and mortar retail, representing the majority of retail activity. Despite the steady double digit annual growth of the Remote Commerce domain, the POS Commerce domain was responsible for  some 84% of retail sales in 2019. That said, […]

Domains George Peabody Glenbrook Payments Views

The Payments Industry Impact of COVID-19

Series Introduction COVID-19’s impact on the U.S. payments industry and domestic economy is profound. Multiple reports from the U.S. Department of Commerce, merchant acquirers and PSPs indicate the extent of the pain even at this early stage of this pandemic-induced recession. For the over thirty million U.S. citizens suddenly without jobs and income, with many […]

Glenbrook Merchants Payments Views

Merchant Payments Operations: Organization

In Kavita Jiandani’s post Assessing a Merchant’s Payments Operations, she introduced Glenbrook’s methodology for our in-depth assessment of a merchant’s payments operations. In her introductory piece, Kavita highlights the major Key Assessment Areas we evaluate during each engagement. In this continuation, we examine the impact of the payments organization and the company’s “money team.” How a […]