PAYMENTS VIEWS
Glenbrook’s commentary and opinion blog: written by members of the Glenbrook team. We share our “rants and raves” on industry topics, large and small.
*Please note – We do not accept third-party articles or blog posts on our website. PaymentsNews is a curated news feed and PaymentsViews is Glenbrook’s own blog.
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Could Amazon’s Just Walk Out Technology Address the Scourge of ‘Shoplifting’?
I read with some sadness last week about Target’s decision to close nine of its stores in the New York, Portland (OR), San Francisco/Oakland, and Seattle markets due to what it called not “shoplifting”, but “theft and organized retail crime”....
Payments Post #7: Glenbrook’s September Roundup – Sibos, India, and a Connected Future
This month, Payments Post is going global. We’ll jump to Canada as we explore themes from Sibos and then to India to take a look at a leader in next-generation national payment schemes. We’re joined by Cici Northup, Associate Partner in our...
Involuntary Churn: Measured and Managed
In our previous post on involuntary churn, The Payments Playbook for Challenging Churn, we explored the challenges faced by business in managing recurring billing operations. The post explored various tactics to manage and reduce involuntary...
Buy Now, Pay Later: Where Have the Months Gone?
At the beginning of the year, I hypothesized that four issues needed to be addressed for sustained Buy Now, Pay Later success. What happened this year? To what extent did we mature our BNPL market? Let's take a look at 2023 progress: Issue 1:...
Payments Post #6: Glenbrook’s August Roundup
Chris Uriarte and Justin Pituch put their heads together to sift through the August news in search of a broader storyline. Looking back at headlines surrounding merchant surcharging, fee backlash, and Adyen’s lackluster H1 performance, we noted...
Payments Post #5: Glenbrook’s June/July Roundup
Payments Post was on vacation last month; your editor was making his way from Berkeley, CA to a new home in Chicago, IL. But now that I’m settled in the Windy City, I’m happy to present this “double feature” post, covering developments in both...
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Recent News
OCBC Rolls Out In-App Calls for Retail Customers
OCBC is rolling out in-app calls on its digital banking apps, enabling customers to call the bank’s contact centre even when they travel outside Singapore. OCBC said that it expects in-app calls to be especially valuable to customers who need urgent assistance while...
Eurosystem Moves Forward on Work to Connect Tips With India’s Unified Payments Interface and With Nexus Global Payments
The Governing Council of the European Central Bank (ECB) has decided to further advance the ongoing initiatives to interlink the Eurosystem’s TARGET Instant Payment Settlement (TIPS) service with other fast payment systems globally. The decision is part of the...
The Quiet Rise Of A New Global Payments System
"The BRICS countries’ SWIFT alternative, CIPS, is now operational—a profound change that the West apparently overlooked and ignored to its own disadvantage. Last week, one of the most important geopolitical shifts of 2025 unfolded with almost no Western media...
Pioneering the Future: Highlights from Fall 2025 Payments Conferences
"Federal Reserve Financial Services remains steadfast in its commitment to payments modernization, instant payments adoption and fraud mitigation through education, evolving innovative tools and industry collaboration. Reflecting on the fall 2025 conference season,...
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