Payments On FireTM podcast series is where payment issues are reviewed, dissected, and batted around with industry leaders. In other words, a good conversation between payments geeks.
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Episode 83 – Settlement Systems in Detail – Carol Coye Benson, Glenbrook
Episode 178 – Tokenization – Russ Jones, Glenbrook
Episode 218 – The Technologies, Policies, and Realities of Cross-border Payments – Glenbrook
Episode 231 – Fanning the Flames: Payments Orchestration – Glenbrook…
Episode 236 – How to Make Money in Payments – Russ Jones, Glenbrook
Episode 246 – Going Real-Time – with Dimitri Dadiomov, Modern Treasury
Episode 184 – Talking ACH – with Michael Herd, Nacha
Episode 257 – Scams, Stings, and Swindles in Payments – Catching up with David Maimon, SentiLink
Episode 175 – Delegated Push Payments – Russ Jones, Glenbrook
Episode 179 – Understanding US Payment Regulation – with Jennifer Aguilar, Alston & Bird LLP
Trending Episodes
Episode 285 – Fanning the Flames – What We’re Watching in Payments in 2026
Episode 283 – Banking on Stablecoins, with Scott Southall and Will Artingstall, Citi
Episode 282 – Why You Need a Stablecoin Strategy, with Ran Goldi, Fireblocks
Episode 277 – Fanning the Flames – Recent Developments in Agent Protocols
The Merchant’s Challenge with Chargebacks
Chargebacks are one of the card system's great consumer benefits. If fraud happens, the merchant doesn't deliver on what was promised, or you're charged six times for something you bought just once, the chargeback mechanism returns your money or restores your credit. What's not to like? Well, if you're a merchant, a lot. While there are plenty of legitimate chargebacks, there are also consumers who take advantage of the system through "friendly fraud," the "I didn't do it" chargeback category abused by all too many.
Shoptalk Conference 2016
This episode of Glenbrook's Payments on Fire podcast comes from the Shoptalk conference, mid-May 2016. Focused on the entire customer engagement cycle, the attendees are all about influencing consumer behavior, the processes of moving customers through that cycle, about making some portion of enterprise IT work more smoothly, or, yes, even about payments.
A Large Merchant Focuses on its Payments Strategy
Payments industry professionals naturally have a hard focus on the industry's own dynamics. So, it's not uncommon to lose sight of who the customer is and who pays the freight. In retailing, yes, the consumer pays, but payments is a direct cost to the merchant. With all of the changes underway in the U.S. payments landscape, merchants now address payments as a complex, strategic element of their business, both as a way to drive new sales as well as a cost component to be tightly managed.
Data Analytics, Lending, and the Next 100 Million Borrowers
Extension of credit to people in developing markets has been a long time challenge. Banks, of course, look to repayment history to make such determinations but in much of the world, banking relationships and repayment track records are few. But history has demonstrated that extension of credit in developing markets can be effective and profitable. Just look at the Grameen Bank's high micro-loan repayment rates.
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