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September 5, 2019

On the web

How Amazon’s Shipping Empire Is Challenging UPS and FedEx

Wall Street Journal

Amazon.com Inc. recent breakup with longtime shipping partner FedEx Corp. shows how far the e-commerce giant has come in creating its own delivery network. Over the years, Amazon has played down its ambitions. But as consumers flock to its site for everything from toilet paper to TVs, Amazon has quietly blanketed the nation with hundreds of sprawling suburban warehouses and neighborhood package-sorting centers, flooded the streets with tens of thousands of vans and even taken to the airways. The costly effort is enabling Amazon to control how goods reach its customers—and increasingly turning it from a customer of delivery companies into a rival.”

September 4, 2019

On the web

July 11, 2019

Top Post

Amazon Prime Day Starts Monday And Is Shaping up To Be a Payments Bonanza

Digital Transactions

“Amazon Prime Day is set for next week, and by all accounts Amazon.com Inc.’s online and in-store shopping frenzy is likely to be a payments-palooza. The event, which despite its name is set to cover two full days—July 15 and 16—this year, will generate $5.8 billion in sales, with $3.6 billion, or 62%, of that total coming from U.S. shoppers, projects Coresight Research, a New York City-based firm that follows retail spending. Internet Retailer is even more optimistic, forecasting $6.14 billion in sales.”

July 3, 2019

On the web

June 10, 2019

On the web

May 8, 2019

On the web

Amazon Hit by Extensive Fraud With Hackers Siphoning Merchant Funds

Bloomberg

Amazon.com Inc. said it was hit by an “extensive” fraud, revealing that unidentified hackers were able to siphon funds from merchant accounts over six months last year.    Amazon believes it was the victim of a “serious” online attack by hackers who broke into about 100 seller accounts and funneled cash from loans or sales into their own bank accounts, according to a U.K. legal document. The hack took place between May and October 2018, Amazon’s lawyers said in a redacted filing from November that can now be made public.”

April 18, 2019

On the web

April 12, 2019

On the web

Bezos Says Third-party Amazon Sellers Are “Kicking Our Butt”

Quartz

“t’s not often you see a CEO so sanguine about an ass whooping. “Something strange and remarkable has happened over the last 20 years,” Amazon’s Jeff Bezos said in his annual letter to shareholders . “Third-party sales have grown from 3% of the total to 58%. To put it bluntly: Third-party sellers are kicking our first-party butt.” Bezos has reason to be happy about the numbers, of course. They still mean more money for Amazon, whether Amazon is making the sales itself or just collecting the fees from sales by independent sellers on its marketplace.”

April 11, 2019

On the web

March 7, 2019

On the web

Amazon to Shut All U.S. Pop-Up Stores As It Rethinks Physical Retail Strategy

Wall Street Journal (paywall)

““After much review, we came to the decision to discontinue our pop-up kiosk program,” an Amazon spokeswoman confirmed to The Wall Street Journal. The closings are expected by the end of next month, some employees at Amazon pop-up stores said. These shops typically occupy a few hundred square feet of space and showcase devices like voice-assistant speakers, tablets and Kindle e-readers. They feature staff, dressed casually in black Amazon T-shirts, who encourage passersby to sample the newest products. Pop-ups are operated in locations ranging from malls and Kohl’s stores to Amazon’s Whole Foods stores in 21 states.”

March 6, 2019

Top Post

Exclusive: Mexican central bank in talks with Amazon about new…

Reuters

“It would be the first time the world’s largest online retailer offers such scanning technology in Mexico and could eventually open a new customer base in a nation where more than half of the population has no bank account. The payment system, known as CoDi, is being built by central bank Banco de México, known as Banxico. CoDi will allow customers to make payments online and in person through smartphones free of charge using QR codes. It aims to bring more people into the formal financial sector.”

March 1, 2019

On the web

Amazon ditches Dash Buttons as Mobile and Voice Commerce Take Over

InternetRetailing

“Amazon will stop selling the buttons from the end of February and, while those that have them can continue to use them, anyone wanting to buy one now is out of luck. Amazon said: “We’ve seen customers increasingly using programs like Alexa Shopping, which provides a hands free shopping experience, and Subscribe & Save, which lets customers automatically receive their favourite items every month.”

February 26, 2019

On the web

The Value Chain Constraint

Stratechery by Ben Thompson

“Walmart was able to integrate wholesale purchasing with an expansive network of stores; this provided a moat of sustainably lower prices for customer driven by purchasing power over suppliers. Amazon, though, thanks to technological innovation — specifically, the Internet — was able to build a different integration in the value chain:”

February 4, 2019

On the wires

Amazon.com Announces Fourth Quarter Sales up 20% to $72.4 Billion

“Operating cash flow increased 67% to $30.7 billion for the trailing twelve months, compared with $18.4 billion for the trailing twelve months ended December 31, 2017. Free cash flow increased to $19.4 billion for the trailing twelve months, compared with $8.3 billion for the trailing twelve months ended December 31, 2017.”

February 1, 2019

On the web

Amazon Web Services Brought in More Money Than McDonald’s in 2018

Quartz

“To put that in context, Amazon’s cloud-computing business in 2018 took in a bit less than all of Mondelez International, the multinational snack and beverage conglomerate, which reported $25.9 billion in revenue for the year ended Dec. 31. It is barely less than the $25.8 billion in revenue Macy’s generated in all of 2017 (Macy’s hasn’t reported full year results yet for 2018). It’s more than the $21 billion in revenue McDonald’s booked in 2018, or the $22.7 billion taken in by Qualcomm during its 2018 fiscal year.”

January 7, 2019

On the web

Jeff Bezos and Jamie Dimon: Best of Frenemies

Wall Street Journal (paywall)

“The fortunes of the two companies have become more entwined over the years. They are closely connected through a credit-card deal struck when the retailer was still mostly selling books and CDs on the internet. JPMorgan is in talks to partner with Amazon on a number of financial ventures, and the bank lends to the tech company. With Warren Buffett’s Berkshire Hathaway Inc., the companies are working on a first-of-its kind venture to lower health-care costsfor their hundreds of thousands of employees. Increasingly, JPMorgan has begun to emulate some of Amazon’s signature management practices.”

December 13, 2018

On the web

Instacart, Whole Foods Part Ways

Wall Street Journal (paywall)

“Instacart said Thursday that it would cease deliveries from 76 Whole Foods locations on Feb 10. The San Francisco-based company said around 240 employees would be laid off as a result. Most of the 1,415 Instacart employees that pick up orders from Whole Foods stores will be transferred to other divisions, founder and chief executive, Apoorva Mehta, said. Multi-retailer delivery services will continue to include Whole Foods for now but will scale back in coming months.”

November 27, 2018

Top Post

Amazon’s Cyber Monday was the biggest shopping day in the company’s history

TechCrunch

“Amazon  said on Tuesday it just had its biggest shopping day in the company’s history on Cyber Monday (Monday, November 26), based on the number of products sold worldwide. That means the shopping event topped Black Friday and even Amazon’s own sales event known as Prime Day, which this July had become the biggest sales day in Amazon’s history with more than 100 million products sold.”

October 31, 2018

On the web

Amazon Debuts No-Fee AmEx Card to Lure Small-Business Spending

Bloomberg

“The two companies unveiled a new co-branded card for small businesses on Tuesday. Cardholders with an Amazon Prime membership will be able to choose between an interest-free loan for 90 days or 5 percent back on purchases made at Amazon.com, Amazon Business, Amazon Web Services and Whole Foods Market, the companies said in a statement. The no-fee metal card will also offer 2 percent back on purchases at U.S. restaurants and gas stations and on mobile-phone services.”

October 24, 2018

On the web

New York City’s first Amazon Go cashierless store will open near the World Trade Center

recode

“Amazon’s version of a futuristic 7-Eleven store is coming to New York City, and it’s going to be located inside a shopping and office complex across from the World Trade Center, Recode has learned. Amazon plans to unveil the cashierless convenience store inside Brookfield Place, formerly known as the World Financial Center, in Manhattan’s Battery Park City neighborhood.”

October 23, 2018

On the web

Amazon adds new Business Prime benefits, including a credit card

ZDNet

“Amazon on Tuesday rolled out new benefits for its Amazon Business Prime members, including access to a new credit card offered jointly with American Express. The AmazonBusiness American Express Card, for US customers, has no annual fee, and it offers businesses 5 percent back or 90-day interest-free payment terms on eligible purchases. The card could help Amazon reach more SMBs via Amazon Business, its B2B platform. Earlier in the year, Amazon launched a low-cost account option, enabling businesses to sign up for Amazon Business for $179 per year for up to three users.”

October 8, 2018

On the web

Does Amazon Lose on Retail? Numbers Say No

Disruptive Competition Project

“A recent article from The Information detailing Amazon’s current retail profits calls into question an assertion occasionally made about Amazon’s retail operations. It is sometimes argued that Amazon (as well as other large tech firms) operates some parts of their business at a loss, particularly during growth phases. The article outlines that Amazon’s U.S. retail operations do not, in fact, operate at a loss and are growing.”

October 5, 2018

On the web

October 3, 2018

On the web

September 27, 2018

On the web

Introducing Amazon 4-star

Amazon

“We created Amazon 4-star to be a place where customers can discover products they will love. Amazon 4-star’s selection is a direct reflection of our customers—what they’re buying and what they’re loving. We started with some of the most popular categories on Amazon.com including devices, consumer electronics, kitchen, home, toys, books, and games, and chose only the products that customers have rated 4 stars and above, or are top sellers, or are new and trending. “

September 20, 2018

Top Post

September 18, 2018

On the web

Amazon Go Opens 1st Store Outside Seattle in Chicago

Progressive Grocer

“While there are some products from local Chicago vendors, the product line is little changed from the Seattle stores, according to Gianna Puerini, VP of Amazon Go, in a Chicago Tribune report. Offerings include meal kits for two, grab-and-go sandwiches, salads and snacks as well as other convenience foods. No hot prepared food is available, simply to avoid lines, but the store does have two microwaves to heat food on site.”

September 12, 2018

On the web

Amazon Makes Good on Business-to-Business Threat

Bloomberg

“On Tuesday, it said that platform, Amazon Business, had hit an annualized rate of $10 billion in global sales. That compares with $1 billion in U.S. sales in its first year of existence before Amazon expanded the platform into other countries including the U.K., Germany and Japan. For context, W.W. Grainger Inc., the largest U.S. industrial distributor, had about $10.4 billion in sales last year and is expected to bring in $11.3 billion this year.”

September 11, 2018

On the web

Amazon Go Expands into East Coast with 1st NYC Store

Progressive Grocer

“Amazon is planning to open one of its cashierless convenience concepts in New York, evidenced by several listings posted on the ecommerce giant’s jobs page. The Seattle-based company is seeking at least three positions for a planned Amazon Go store in the Big Apple: store manager, assistant store manager and training lead associate. The new store will mark the format’s entrance into the East Coast.”

September 5, 2018

On the web

Amazon opens its largest Amazon Go convenience store yet

TechCrunch

“The latest location is its third overall and third in Seattle, where it’s headquartered. The 2,100 square feet store sits on the corner of Boren Ave. and Thomas St. and is its largest yet. The first iteration of the Amazon Go store was 1,800 square feet; it opened its doors to the public in a surprise opening in December 2016. The second, measuring 1,450 square feet, began doing business last Monday.”

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