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September 27, 2021

On the web

Upgrade Your Drive With Google As Your Copilot

Android Central

““When it’s time to fill up at the gas station, you can now put away your credit card or cash and say, ‘Hey Google, pay for gas’, on Android Auto or from your Android phone. Select your pump number and complete contactless payment with Google Pay,” Google says .  At launch, the service will be available at Exxon and Mobil, Conoco, Phillips 66 and 76 fuel stations.”

June 9, 2020

On the web

Walmart’s Flipkart rolls out voice assistant to make shopping easier


Flipkart is rolling out a voice assistant feature to its platform to make it easier for consumers to shop as the Walmart-owned e-commerce giant looks to expand its reach in the nation. The AI-powered voice assistant currently supports the grocery category, called Supermart, but a company spokesperson told TechCrunch that Flipkart will soon be extending it to other verticals. The feature began rolling out to Android users on Tuesday, and the company says it is working on bringing it to its iOS app.”

May 26, 2020

On the web

Google Confirms New Voice-confirmation Feature for Purchases in Assistant

Android Police

“A new setting to allow Voice Match to confirm purchases made through the Google Assistant has been spotted in the Assistant’s Payments and Security settings pane. We’ve confirmed with Google that the new feature is part of an early but limited pilot that allows you to authorize purchases in a handful of categories with just your voice via the Assistant. Piles of Google’s support documents have been recently updated to reference the feature.”

January 6, 2020

On the web

‘Alexa, Fill ‘er Up.’ Amazon Pay Coming to Cars Via ExxonMobil and Fiserv

Digital Transactions

“Consumers with Alexa, Amazon.com Inc.’s voice assistant, enabled in their cars and trucks soon will be able to pay for fuel at more than 11,500 Exxon and Mobil gas stations from inside their vehicles. Announced Monday, the service, compatible with vehicles with Alexa built in or enabled with an Echo Auto or other Alexa-enabled device, means consumers will be able to use Amazon Pay and the default payment information stored in it to pay for fuel. Payment processor Fiserv Inc. will provide technology to enable the service. Some Audi, Ford, Lincoln, Lexus, and Toyota models work with Alexa natively or with an app.”

December 11, 2019

December 9, 2019

On the wires

Discover Cardmembers Can Now Access Their Accounts Through Amazon Alexa

“The new Discover skill for Alexa offers customers a convenient and hands-free way to access account information, including their recent transactions, available credit, current balance, rewards category information and payment due date. Alexa, the cloud-based voice service that powers Alexa-enabled devices, like Amazon Echo, Echo Show, and Echo Dot, provides customers access to skills, capabilities similar to apps, but for voice. Discover customers who have linked their account to Alexa can access the new Discover skill by simply saying “Alexa, open Discover.””

November 20, 2019

On the web

7-Eleven Now Offers Voice Ordering Through Alexa and Google Home


“For the days that leaving your house to get snacks and supplies is just too unfathomable, there’s 7-Eleven delivery . Now, for the days when looking at a screen is equally as taxing, there’s 7-Eleven voice ordering. The company has launched 7Voice for Amazon Alexa and Google Home, which means that as long as you have the 7Now app and an account login, you can order all the stuff you want simply by asking, and it’ll be delivered to you in less than 30 minutes.”

October 28, 2019

On the wires

Paymentus and Amazon Team up to Provide an Easier Way for Customers to Manage Their Bills With Alexa

“Paymentus Corporation, a leader in customer engagement and bill payment technology, today announced that billers on the Paymentus Instant Payment Network can soon offer customers a more intuitive way to interact with and manage utility bills via any Alexa-enabled device. With this announcement, customers of participating billers will soon be able to link their utility account to Alexa so they can simply ask for information about their bill including when their bill is due (e.g. “Alexa, when is my water bill due?”) and how their current bill compares to previous periods (e.g. “Alexa, compare my electricity bill to June last year.”)”

August 12, 2019

On the web

Hey Google, Lend Me a Tenner? NatWest Trials Voice Banking

The Guardian

“Get ready to say: “Hey Google. How much do I have in my bank account?” NatWest is to begin voice-only banking that will give customers direct access to their accounts by talking to the Google Home smart speakers now in millions of British homes. The trial – the first by a UK high street bank – will let customers ask Google “What’s my balance?”, “What’s my latest transactions?” and “What’s my pending transactions”. Google devices will answer verbally, and also flash the answers up on the customer’s smartphone.”

June 20, 2019

On the web

Alexa, How Can I Fly to Mumbai?


“Airlines are concerned that Amazon’s quiet launch of domestic plane ticket sales in India last month is only the start of a global trend and the beginning of a battle for control of valuable traveller data. For years, airlines have found it difficult to compete with online travel agencies like Expedia Group Inc and corporate travel agents that control a large number of customers, Travelport Chief Executive Gordon Wilson said. “They have nothing left if Google is in that position, or Amazon,” he said at a CAPA Centre for Aviation conference this month. “I think the airlines are being very watchful over this.””

June 17, 2019

On the web

Mastercard Priceless Experiences: Voice is the next frontier

Cards International

“Cardholders looking for memorable experiences while holidaying or want a special encounter closer to home can now access experiences through Mastercard’s Alexa-enabled or Google smart speaker, as well as through Priceless.com. The voice assistant will be available later this summer. Cardholders will be able to hear about a wide variety of experiences available in cities. These include New York, Miami, Los Angeles, Boston and Chicago. The process is extremely simple; users access experiences by asking their speaker to “Open Priceless Experiences.” Smart speaker owners will know the skill has activated thanks to the immediate chime of the Mastercard sonic melody.”

June 5, 2019

On the web

‘A New Era in Commerce’: Amazon Pay VP Says Voice Payments Potential Is ‘Phenomenal’


“On Tuesday, Gautheir said Amazon Pay’s latest research had found that roughly 40% of consumers think smart assistants would be used in some part of their shopping journey over the next three years. To be sure, the data recognizes that consumers could use their voice at any point on the path to purchase, not just for the transaction itself. Amazon Pay said over 10,000 consumers in the U.S., U.K., Germany, France, Italy, Spain, India and Japan were contacted in the double-blind survey.”

May 1, 2019

On the web

Alexa In-skill Purchasing, Which Lets Developers Make Money From Voice Apps, Launches Internationally


“A year after Amazon opened up in-skill purchasing to all Alexa developers in the U.S., the company is launching the service internationally. Initially, the capability will roll out to developers in the U.K., Germany and Japan, and then developers elsewhere in the world. With in-skill purchasing, developers are able to generate revenue from voice apps in a number of ways: through the sale of digital goods as a one-time purchase, subscriptions, or consumables.”

April 16, 2019

On the web

Alibaba Will Let You Find Restaurants and Order Food With Voice in a Car


“On Tuesday, Alibaba announced at the annual Shanghai Auto Show that it’s developing apps for connected cars that will let drivers find restaurants, queue up and make reservations at restaurants, order food and eventually complete a plethora of other tasks using voice, motion or touch control. Third-party developers are invited to make their in-car apps, which will run on Alibaba’s operating system AliOS.”

April 2, 2019

On the web

Walmart Unveils Voice-Activated, Google-Powered Grocery Shopping


“Beginning this month, Walmart shoppers can add items directly to their online shopping carts by saying “Hey Google, talk to Walmart.” Information from prior purchases will help identify the correct brand and size — like whether you drink 1 percent or skim milk without having to specify, according to Tom Ward, Walmart’s senior vice president of digital operations. In a blog post Tuesday, he said customers can tweak their orders at home or from their smartphone while on the go.”

March 25, 2019

On the web

March 22, 2019

On the web

How to Monetise: The Next Big Thing for Voice Assistants

Payments Cards & Mobile

“Voice assistants continue to gain momentum, but there’s still little clarity around how this new interface affects the brand-consumer relationship, and how brands need to reposition themselves in light of this. With strong chances of more growth on the horizon, stakeholders in voice tech are having to consider questions that underline its durability and monetisation potential – writes Olivia Valentine, Insights Analyst at GlobalWebIndex. Above all, they’re grappling with the need to commercialise voice assistants, and solidify the role they’re playing across the purchase journey .”

March 1, 2019

On the web

Amazon ditches Dash Buttons as Mobile and Voice Commerce Take Over


“Amazon will stop selling the buttons from the end of February and, while those that have them can continue to use them, anyone wanting to buy one now is out of luck. Amazon said: “We’ve seen customers increasingly using programs like Alexa Shopping, which provides a hands free shopping experience, and Subscribe & Save, which lets customers automatically receive their favourite items every month.”

December 26, 2018

On the web

Amazon Says Alexa Voice Shopping Tripled During 2018 Holiday Season


Amazon on Wednesday said that the number of voice-activated orders placed via its virtual personal assistant Alexa were three times greater during the 2018 holiday season than they were in the last year. Meanwhile, Alexa was also called on “hundreds of thousands” of times to help folks find cocktail recipes: eggnog and Moscow Mules topped the list of most-requested drinks during the holidays.”

November 12, 2018

On the web

Voice tech like Alexa and Siri hasn’t found its true calling yet: Inside the voice assistant ‘revolution’


“Voice assistants are potentially privacy nightmares as they proceed to monitor more and more elements of our daily lives. That fear, however, hasn’t seemed to put a dent in sales. As the holiday shopping season approaches, voice-powered smart speakers are again expected to be big sellers, adding to the approximately one-quarter to one-third of the U.S. population that already owns a smart speaker and uses a voice assistant at least once a month.”

September 21, 2018

On the web

Westpac welcomes Siri for managing payments

Banking Technology

“Westpac is enabling Siri for its users to manage their accounts and transactions from iPhone devices, claiming to be the first in the country. To authenticate payments, customers will be prompted to input their fingerprint or face ID before the money is transferred to the payee.”

September 7, 2018

On the web

August 30, 2018

On the web

Getting Started With Safaricom’s Voice Biometrics System, Jitambulishe

Android Kenya

Since the start of the year, Safaricom has implemented the use of biometrics to add an extra layer of protection as well as streamline the process of providing services to customers. By use of voice biometrics (the same technology that is relied on by the likes of Apple and Google to know it’s really you who is talking to Siri or Google Assistant and respond accordingly), customers enroll their voices just once and only have to repeat a single pass phrase (at Safaricom, my voice is my password) when requesting for support or assistance from the customer care team in order to be served.”

August 28, 2018

On the web

August 22, 2018

On the web

Five insights on voice technology

Google blog

“We’ve learned a lot about how we can better serve people’s needs with voice, helping them save time and get things done. Here are a few things we’ve learned since we introduced the Google Assistant nearly two years ago.”

May 4, 2018

On the web

Amazon Is Finally Helping Developers Turn Alexa Skills Into Money

Fast Company

“Amazon is announcing general availability in the U.S. for in-skill purchasing, which allows the creator of a skill to sell content to an Alexa user–both one-off purchases and monthly or yearly subscriptions, with the entire transaction handled inside the skill via voice on a device such as an Echo or a third-party Alexa-compatible gadget. (As with mobile app stores, developers get 70% of the price paid by users, and Amazon collects 30% as its reward for facilitating the transaction.)”

April 23, 2018

On the web

April 6, 2018

On the web

Is Amazon Mulling a P2P Payment Function for Its Alexa Voice Commerce Service?

Digital Transactions News

“The mere hint that Amazon.com Inc. could add a person-to-person payments function to its Alexa voice-commerce service was enough early Friday to shave value off of the shares of PayPal Holdings Inc. and Square Inc., both of which offer P2P networks. At mid-morning, Square’s shares were down more than 3% while PayPal’s had dipped more than 2%. Very little detail was immediately available about the possible Alexa service.”

April 2, 2018

On the web

March 20, 2018

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