Cici offers significant management and analytical experience to her work with Glenbrook clients. With a passion for financial inclusion, Cici is excited by the prospect of catalyzing change through payments.

Cici has worked for nearly a decade with central banks, industry bodies, and commercial organizations to increase the efficacy of digital financial services, largely in emerging markets. In doing so, she has developed expertise in meeting end-user requirements by implementing or improving payments facilitation, approaches to clearing and settlement, and value-added services, among others. Cici has applied her expertise across regulatory, business, and operational activities – commenting on draft country regulations, ‘holding the pen’ on new payments system rulebooks, creating marketing strategies for customer engagement, and aiding in the implementation of new financial services systems and products.

Cici began her career as an analyst at Blue Research, a market research firm, where she led the design phase, analysis, and reporting of qualitative, quantitative, and mixed method research projects.

Cici holds a Master’s in Business Administration from the University of Washington, Foster School of Business and a Bachelor of Arts in Psychology from Columbia University. She also holds a Certificate in Market Research from the University of Georgia.