Cici offers significant management and analytical experience to her work with Glenbrook clients. With a passion for financial inclusion, Cici is excited by the prospect of catalyzing change through payments.

Cici has worked for nearly a decade with central banks, industry bodies, and global NGOs working to increase financial inclusion and build inclusive, low-cost, interoperable digital financial services systems. In doing so, she has developed expertise in end user requirements, payments facilitation models, clearing and settlement models, and value-added services, among others. Cici has applied her expertise across regulatory, business, and operational activities – commenting on draft policies, drafted multiple scheme rulebooks for new instant payments systems, and developing best practices for designing faster payments systems.

Cici began her career as an analyst at Blue Research, a market research firm, where she led the design phase, analysis, and reporting of qualitative, quantitative, and mixed method research projects.

Cici holds a Master’s in Business Administration from the University of Washington, Foster School of Business and a Bachelor of Arts in Psychology from Columbia University. She also holds a Certificate in Market Research from the University of Georgia.