by Drew Edmond | Sep 28, 2023
In our previous post on involuntary churn, The Payments Playbook for Challenging Churn, we explored the challenges faced by business in managing recurring billing operations. The post explored various tactics to manage and reduce involuntary churn, such as dunning...
by Justin Pituch | Sep 11, 2023
Chris Uriarte and Justin Pituch put their heads together to sift through the August news in search of a broader storyline. Looking back at headlines surrounding merchant surcharging, fee backlash, and Adyen’s lackluster H1 performance, we noted an underlying theme of...
by Drew Edmond | Jul 10, 2023
The major global payment service providers (PSPs) are in perpetual competition to provide their target merchants with the highest quality of payments acceptance technology. However, one of the most common reasons that Glenbrook sees merchants leave their PSP has...
by Drew Edmond | Oct 19, 2020
A core component of Glenbrook’s methodology for assessing a merchant’s payments operations includes review of certain processes managed by the business’s accounting team, particularly the level of effort required to reconcile payment activity. The business’s...
by Drew Edmond | Jul 14, 2020
When Glenbrook is Assessing a Merchant’s Payments Operations, the goal is to understand whether the payments environment functions in a way that optimally supports their existing business needs as well as any future requirements. To do so, one of the major Key...
