Payments On FireTM podcast series is where payment issues are reviewed, dissected, and batted around with industry leaders. In other words, a good conversation between payments geeks.
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Machine Learning in Fraud Management
Machine learning and the broader category of artificial intelligence are rightly attracting attention and discussion. These are powerful technologies. But, like many new technology conversations, there's the suggestion that they can address all use cases.
Biometrics, Big Data, and Tossing the Password
Digital identity is the black hole of the internet. Our online lives simply aren't protected by a system without strong authentication. Killing the password is Mission One for security professionals because they're so readily stolen through phishing attacks and malware. Users, warned to make passwords complex and unique, have no hope of remembering them. And a password is simply one factor of secure authentication. Biometrics and data, when used in combination, can relieve password fatigue and, for the relying party, increase security substantially, bringing some light to that dark place on the internet.
The Merchant’s Challenge with Chargebacks
Chargebacks are one of the card system's great consumer benefits. If fraud happens, the merchant doesn't deliver on what was promised, or you're charged six times for something you bought just once, the chargeback mechanism returns your money or restores your credit. What's not to like? Well, if you're a merchant, a lot. While there are plenty of legitimate chargebacks, there are also consumers who take advantage of the system through "friendly fraud," the "I didn't do it" chargeback category abused by all too many.
Shoptalk Conference 2016
This episode of Glenbrook's Payments on Fire podcast comes from the Shoptalk conference, mid-May 2016. Focused on the entire customer engagement cycle, the attendees are all about influencing consumer behavior, the processes of moving customers through that cycle, about making some portion of enterprise IT work more smoothly, or, yes, even about payments.
A Large Merchant Focuses on its Payments Strategy
Payments industry professionals naturally have a hard focus on the industry's own dynamics. So, it's not uncommon to lose sight of who the customer is and who pays the freight. In retailing, yes, the consumer pays, but payments is a direct cost to the merchant. With all of the changes underway in the U.S. payments landscape, merchants now address payments as a complex, strategic element of their business, both as a way to drive new sales as well as a cost component to be tightly managed.
Data Analytics, Lending, and the Next 100 Million Borrowers
Extension of credit to people in developing markets has been a long time challenge. Banks, of course, look to repayment history to make such determinations but in much of the world, banking relationships and repayment track records are few. But history has demonstrated that extension of credit in developing markets can be effective and profitable. Just look at the Grameen Bank's high micro-loan repayment rates.
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