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What’s Next for US Payments

by | Sep 9, 2015

We’ve spent so much time the past several years obsessing about how mobile proximity payments would be deployed in the U.S. and the rest of the developed world. Now we know. This week, Apple Pay celebrates the first anniversary of its launch, and a new generation of...

EMV – Necessary, Insufficient, and our Lasting PR Risk

by | Aug 27, 2015

We are just a month away from the October EMV liability shift and the transition is, to no one’s surprise, mostly incomplete. EMV credit card issuance is expected to be at just 50% by the end of this year. Point of sale hardware upgrades at major retailers may...

Disruption and Innovation at the Point of Sale

by | Apr 24, 2015

Surprising disruptions and unanticipated consequences abound in payments. Sometimes, it’s just a rule change that makes all the difference. In 2001, the NACHA rule enabling ad hoc web debits was put in place, primarily at the behest of banks who wanted to make it...

Let’s Just Skip Sig and Go to Chip and PIN

by | Oct 28, 2014

Last week I was in Victoria, British Columbia doing one of our Glenbrook Payments Assessments. In anticipation of my trip to the North American Land of Chip andPIN, I had both a Visa and an Amex card reissued in the chip format. Neither of my issuers supported PINs on...