Surcharging is a tricky issue with a lot of different stakeholder perspectives to consider. In this episode, Emily Tsitrian, co-founder of Yeeld, joins Bryan Derman and Drew Edmond to share industry insights on this emerging practice and how businesses can best implement surcharging while staying compliant.
In this episode, we sit down with Trevor Nies, SVP, Global Head of Digital at Adyen to discuss the pay by bank landscape in the US compared to other countries, why the US seems to be facing some headwinds, and what merchants should be thinking about when it comes to implementing pay by bank.
This episode with John Lunn, CEO and Founder of Gr4vy, shifts the conversation from “What is orchestration?” to “Why is orchestration so powerful?”
In this episode, Glenbrook Partners Yvette Bohanan, Russ Jones, and Chris Uriarte sat down with Julie Fergerson – a long-time payments professional who co-founded the Merchant Risk Council in 2000 and returned a few years ago to take on the role of CEO for what is now an industry-leading, global non-profit.
We talk with Julie about how the payments industry has changed over the last two decades, with both the professionalization of payments and of fraud, and why she is now spearheading a certification program for the industry.
Simon Skinner and Samantha Gordon join Yvette Bohanan in this episode to help define payments orchestration, offer a perspective on who should consider orchestration, and for those of you who do, a framework for thinking about orchestration.
Glenbrook is kicking off the new year with a (lengthy) conversation on what payments industry trends and developments we think are the most interesting, compelling, and controversial at the moment, and what to watch as we move into 2024.
In this episode, we talk with two Google leaders, Luda Sokolov and Aarti Bharathan, who have been on a relentless mission to make the work of the Google teams supporting payments for billions of people worldwide more efficient, stable, and scalable.
“So, have fees gone up?” Yvette Bohanan starts with the tough question in this Fanning the Flames episode.
In our August Payments Post, Chris Uriarte and Justin Pituch observed an underlying theme of broad downward pressure on the cost of merchant processing as well as fee backlash directed toward card networks.
Tune in to hear our thoughts on these fees and the impact on stakeholders across the industry.
Subscription merchants and merchants that have recurring payments as part of their business model rely on the ability to charge their customers on an ongoing basis. In this Fanning the Flames episode, Drew Edmond joins Yvette Bohanan to dive deep into an issue that has grown in importance with the continued growth of the subscription economy: involuntary churn.
Listen in to hear Drew shed light on this tricky and important topic for subscription merchants.
In Part 2, Yvette Bohanan continues the conversation from Episode 206 with the commercial practice team at Glenbrook. We cover some new topic areas, including banks, risk and fraudsters, and the investment community in this macroeconomic environment. Listen in to see what we’re watching, where we might see some blind spots, or where the next set of curveballs will be coming as we get into the back half of 2023.
