Mobile Commerce Mobile Payments Mobile Technology Russ Jones

Friction, Fat Pigs, and Mobile Commerce

Poor friction. Everybody hates it. Nobody loves it. For brick and mortar merchants, friction backs up their checkout line. For online sellers, friction leads to shopping cart abandonment – and lost sales. And as payment professionals, we know that lots of money has been spent on things like contactless in an attempt to take friction […]

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EMV in the USA: A Mobile Commerce Jump Start. Who is Impacted and How?

Visa’s recent announcement that essentially paved the way for wide-scale implementation of both EMV and contactless acceptance in the US was expected in some respects (based upon its earlier announcement in February), and surprising in others. Depending on where you sit in the electronic payments ecosystem, it could be a real positive, negative, or neutral. […]

Card Payments Innovation Scott Loftesness

Payments Disruption in Action

Every so often, we can be witnesses to disruptive innovation in action. It’s exciting when it happens – for those who see it. Alas, most don’t see it – although they will eventually. Which pair of glasses are you peering through? For those who can see it, there’s disruptive innovation in action at the moment […]

Conferences & Meetings Finovate Innovation Jacqueline Chilton Technology

FinovateSpring 2011: Best of Show & Glenbrook Perspectives

Glenbrook’s Jacqueline Chilton blogged live from FinovateSpring 2011. This is one of several posts; you can find an index of our coverage here. 850 finance and technology executives, bankers, venture capitalists, analysts and press attended FinovateSpring 2011 in San Francisco. After watching seven-minute demos of 63 of the newest innovations in banking and financial technology, the […]

Conferences & Meetings Finovate Innovation Jacqueline Chilton Technology

FinovateSpring 2011: Day Two / Session Two

Glenbrook’s Jacqueline Chilton is blogging from FinovateSpring 2011. This is one of several posts; you can find an index of our coverage here. The format for Finovate is fast and furious.  No PowerPoint – all demo.  Each company has seven minutes. PayPal / Discover PayPal has opened up their platform to developers and banks Today they are […]

Conferences & Meetings Finovate Innovation Jacqueline Chilton Technology

FinovateSpring2011: Day One / Session Four

Glenbrook’s Jacqueline Chilton is blogging from FinovateSpring 2011. This is one of several posts; you can find an index of our coverage here. The format for Finovate is fast and furious.  No PowerPoint – all demo.  Each company has seven minutes. This is the fourth and last session for Day One. Lendio Small business lending simplified for […]

Conferences & Meetings Finovate Innovation Jacqueline Chilton Technology

FinovateSpring2011: Day One / Session Three

Glenbrook’s Jacqueline Chilton is blogging from FinovateSpring 2011. This is one of several posts; you can find an index of our coverage here. The format for Finovate is fast and furious.  No PowerPoint – all demo.  Each company has seven minutes. Afiniate On the go – bank alerts combined with personal financial management context and advice […]

Conferences & Meetings Finovate Innovation Jacqueline Chilton Technology

FinovateSpring2011: Day One / Session One

Glenbrook’s Jacqueline Chilton is blogging from FinovateSpring 2011. This is one of several posts; you can find an index of our coverage here. The format for Finovate is fast and furious.  No PowerPoint – all demo.  Each company has seven minutes.  I am typing as I listen and going as fast as I can…

Glenbrook Jacqueline Chilton Management Research Round Up Strategy

Glenbrook Survey: Tell Us About YOUR Payments Organization

Informal conversation with Glenbrook clients suggests that different companies have developed different organization structures to manage the ever-increasing complexity of payments.  We are eager to learn how your company manages payments, and how your payments organization is evolving – whether you are a biller, eCommerce merchant, or retailer; whether you sell to consumers or businesses (or both). […]

Innovation Merchant Acquirers Scott Loftesness Square Visa

Yep, It's Hip to Be Square!

Some 17 months ago, I wrote a post here titled “It’s Hip to Be Square” following the launch of Jack Dorsey‘s then new company. At the time I wrote: Square seems to be aiming at democratizing merchant card acceptance for physical face-to-face card transactions – a heretofore arcane marketplace that required folks like you and […]

B2B B2B Payments Carol Coye Benson Commercial Payments Treasury & Cash Management

“Working the Connections” A Look at SunGard’s PayNetExchange

Glenbrook Partners Erin McCune and Carol Coye Benson are on a mission to discover if the long-awaited  “tipping point” in B2B payments, signaling a world in which electronic payments are the norm, has finally arrived.  In pursuit of this, we’ll be interviewing solution providers over the coming months – let us know if you’d like to talk […]

Card Acceptance Card Payments Card Technology Innovation Mobile Payments Mobile Technology Point of Sale (POS) Scott Loftesness

Bergeron's Rules for Mobile Payments

In a VeriFone press release today titled “VeriFone Says Merchant Buy-In Key to Success of Mobile Commerce“, VeriFone CEO Doug Bergeron outlined six “rules” that he said “industry participants need to adhere to in order to ensure success of mobile commerce.” Bergeron’s rules are a good start at what the payments industry needs to consider […]

Card Networks Credit Cards Debit Cards Interchange Point of Sale (POS) Regulatory Environment Russ Jones

POS Steering in the Age of Durbin

Point of sale (POS) steering isn’t really part of the payments industry dialogue right now as various stakeholders praise, argue, and criticize the proposed Federal Reserve rules on debit card interchange and network routing. But, I think it could be a big part of how things could unfold in the near future. Let’s start with […]

Card Fraud Card Payments Card Technology Chip Cards EMV

The Case for EMV Chip Cards in the US?

In one of my prior lives, I made the phone call that triggered what eventually became the industry standard for chip card deployment now known as EMV (Europay-MasterCard-Visa). That call was made almost 20 years ago. At the time, I was at Visa where we were spending a lot of energy on the development of […]

Apple Card Acceptance Card Payments Card Technology Google Checkout Innovation Mobile Payments Mobile Technology Point of Sale (POS) Scott Loftesness

A Bubble in Mobile Payments?

I’m sure you’ve seen it – there’s been so much “buzz” in the press over the last few weeks about mobile payments. Yet, in our partners’ meeting at Glenbrook earlier this week, I told my colleagues that if I knew of a way to short “mobile payments”, I’d be all over it. Follow along as […]