PAYMENTS VIEWS
Glenbrook’s commentary and opinion blog: written by members of the Glenbrook team. We share our “rants and raves” on industry topics, large and small.
*Please note – We do not accept third-party articles or blog posts on our website. PaymentsNews is a curated news feed and PaymentsViews is Glenbrook’s own blog.
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The Missing Context Layer in Agentic Commerce: Part 3
Glenbrook’s Drew Edmond explores the specific implications for the payments and agentic commerce industry: how discovery changes when agents mediate it, how payment selection shifts upstream, how merchants need to prepare differently across categories, and who ultimately controls the agent layer.
The Missing Context Layer in Agentic Commerce: Part 2
Glenbrook’s Drew Edmond examines why the agent’s role in agentic commerce varies significantly by purchase category, where the context layer is being built today, and how far along it actually is.
The Missing Context Layer in Agentic Commerce: Part 1
Glenbrook’s Drew Edmond discusses the critical role of a persistent, cross-application context layer, ideally provided at the operating system level, in enabling the envisioned future of agentic commerce where AI agents can proactively and intelligently assist consumers in transactions.
Demystifying Payments Orchestration: Part 3 – Defining the Payments Orchestration Landscape
The 5 payments orchestration implementation models explored in this post reflect a spectrum of control, customization, and complexity. Understanding the distinct characteristics and where each orchestration model excels and where it introduces risk or limitations is essential for selecting the right fit.
We (Really) Can’t Stop Talking About Tokenization: A 2025 Update
Glenbrook’s Chris Uriarte unpacks network tokenization updates from Visa and Mastercard.
Celebrating the Expansion of Glenbrook’s Leadership Team
Glenbrook is celebrating the expansion of its leadership team by announcing the promotions of Simon Skinner and Joanna Wisniecka to Associate Partner.
Recent News
Instant Payments Fraud Dispute Resolution: Guiding Principles for the U.S.
"In the U.S., reported fraud and scam losses have been rising in recent years. This trend is occurring alongside the continued expansion of instant account-to-account payments across payment rails. The irrevocable nature of these rails creates challenges for dispute...
Lines, Pressure and Lost Profits: New Research from Global Payments Highlights the Cost of Order Anxiety at Restaurants
"Global Payments Inc. released new research revealing the hidden impact of stressful quick service restaurant (QSR) ordering moments, including that 60% of customers say they default to their usual order when rushed, likely ignoring special offers and new items. The...
NCUA Announces Proposed Rule for Permitted Payment Stablecoin Issuer Standards
"The National Credit Union Administration (NCUA) announced a Notice of Proposed Rule Making outlining the operational and risk management standards for an NCUA-licensed permitted payment stablecoin issuer, as outlined in the GENIUS Act. "This proposed rule supports my...
Amazon Ditches Rufus Chatbot, Launches Alexa Shopping Agent in AI Strategy Pivot
"Amazon is axing its Rufus chatbot and making its Alexa assistant the centerpiece of its artificial intelligence shopping strategy. The company introduced Alexa for Shopping, an e-commerce bot that can answer queries and take actions on behalf of users. Amazon said...
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