Pew Research has just published a study on consumer bill payment. It explores the types of payments (utility, loan, etc.), the payment method (cash, check, debit, credit), and explores budgeting, money and marriage, bill payment by income level, etc.
This report should be required reading for B2C billers and retail bankers.
Bill-paying is a different experience now than it was a generation ago. A sizable minority of adults pay by click. And a sizable majority pay each month for one or more of the big three Information Age staples that didn't exist or were in their infancy a few decades back — cell phones, internet service and cable and satellite television.
What Americans Pay For – and How
'Information Age' Bills Keep Piling Up
Pew Research Center
February 7, 2007
During her time at Glenbrook, Erin focused on client engagements in business payments, cross-border transactions, bill payment, and the intersection of corporate finance, banking, and ERP/accounting. She has nearly twenty years of experience leading increasingly complex payment initiatives for corporate clients and advising financial institutions and payment technologists on the development of their payment capabilities.
Erin is also the founder of Forte Financial, a consulting firm focused on corporate finance efficiency, technology, and process improvement. She is a past president of the Financial Women’s Association of San Francisco and also a two-term past president of the San Francisco Treasury Management Association. Erin is no longer with Glenbrook, but contributed greatly during her time at the firm.