Best Practices for Technology Leaders: Leading Change

Erin McCune

April 9, 2008

Last week I posted about how CFOs need to be more strategic and lead change, now I am following up with this tidbit from Frank Buytendijk's business intelligence blog on CIOs as change agents:

It is the current best practice to define the role of the CIO as a change agent within the organisation. He/she needs to help the organisation to use information, particularly performance information, to gain competitive advantage by leveraging the information asset to improve decision making at all levels in the organisation, from the strategic level right down to all operational levels of the organisation. This is partly about technology, but much more about organisational change — about governance and about enabling new business models.

Traditionally, a CTO's focus is much more narrow, and focused exclusively on technology. How do I optimise the technology we own? How do I drive cost out of our technology platform? What hardware and networks do we have? Who should be our strategic suppliers of technology? How do I improve the reliability of our technology?

Read more:

CIO or CTO
Frank Buytendijk Blog

During her time at Glenbrook, Erin focused on client engagements in business payments, cross-border transactions, bill payment, and the intersection of corporate finance, banking, and ERP/accounting. She has nearly twenty years of experience leading increasingly complex payment initiatives for corporate clients and advising financial institutions and payment technologists on the development of their payment capabilities.

Erin is also the founder of Forte Financial, a consulting firm focused on corporate finance efficiency, technology, and process improvement. She is a past president of the Financial Women’s Association of San Francisco and also a two-term past president of the San Francisco Treasury Management Association. Erin is no longer with Glenbrook, but contributed greatly during her time at the firm.

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