Unlocking the Value of Your Customer Data (TAWPI Conference)

[I am in Las Vegas for the TAWPI Payments in Transition conference – these are my notes from one of the sessions. An index of all of the sessions and links to the rest of my notes is here. – EMc] Keynote: Unlocking the Value of Your Customer DataMalcolm Netburn,...

Best Practices for Technology Leaders: Leading Change

Last week I posted about how CFOs need to be more strategic and lead change, now I am following up with this tidbit from Frank Buytendijk's business intelligence blog on CIOs as change agents: It is the current best practice to define the role of the CIO as a...