Merchants

Episode 207 – Fanning the Flames: Payments Post #4

Each month, Justin Pituch recaps the news that got Glenbrook talking in his Payments Post. In May, he observed a burst of news highlighting new technology reshaping how American consumers make purchases and verify their identity. At the same time, other articles underscored how American consumers are struggling to fulfill financial obligations against the backdrop of continued economic uncertainty.

In this Fanning the Flames episode, Justin and Yvette Bohanan consider these forces and potential implications for the future of payments.

Episode 206 – What’s Hot, What’s Not, and What We’re Watching: Checking in at 2023’s Halfway Point with Glenbrook

In this episode, Yvette Bohanan sits down with Bryan Derman, Chris Uriarte, and Drew Edmond to take stock of payment industry trends as we reach the halfway point of 2023, to hear their perspectives on what’s hot, what’s not, and what are they watching as we venture into the second half of the year.

Episode 205 – Why Simple Questions Can Be Hard To Answer, with Klas Bäck, Founder and CEO of Pagos Solutions

In payments, as it is in life, a simple question is often wrapped in complexity. The complexity of the payments acceptance landscape, with an increasing number of stakeholders and technology providers, changing regulations and rules, and Issuers implementing new authentication and authorization mechanisms – any one or a combination of these could lead to major and minor impacts to the operational and financial performance of a business.

Long story short, these “simple questions” are being asked more often and at higher organizational levels. Why are simple questions hard to answer? Yvette Bohanan talks with Klas Bäck, Founder and CEO of Pagos Solutions, and Glenbrook’s Drew Edmond.

Episode 204 – Are We Ready to Pay by Bank? A Conversation with Eric Shoykhet, CEO & Co-Founder of Link Financial Technologies

What will it take – and are we ready – to “pay by bank”? Yvette Bohanan welcomes Eric Shoykhet, CEO & Co-Founder of Link Financial Technologies, to this episode to share his thoughts on the topic.

Episode 203 – What Big Data Revealed About BNPL Consumers with Kristin Carlson and Zach Tondre, LexisNexis Risk Solutions

BNPL’s rapid ascent has raised questions about its use: Who is choosing to use BNPL? Is it helpful or harmful to consumers’ credit and overall financial well-being? Does it improve financial inclusion? Is it displacing other forms of payment at checkout? A quick online search leads to mixed data points and inconsistent findings, often based on modest sample sizes and extrapolations.

To answer these questions, we sat down with Kristin Carlson, Global Products and Analytics Data Scientist, and Zach Tondre, Director of Credit Risk Market Planning at LexisNexis Risk Solutions, who conducted a longitudinal study to obtain insight into these and other questions.

Episode 202 – Innovating at the Intersection of BNPL and Embedded Commerce with Bobby Tzekin, Founder and CEO of Wisetack

In this episode, Yvette Bohanan and Debbie Bartoo are joined by Bobby Tzekin, Founder and CEO of Wisetack (and Glenbrook Payments Boot Camp alumnus) to examine how technology, consumer and small business demand, and banking are opening up a very large market in the BNPL space – one that has a lot of potential and a lot of nuance.

Episode 176 – Fanning the Flames: PaymentsEd Forum 2022

Glenbrook’s Drew Edmond joins Yvette Bohanan on the show to recap his experience at the PaymentsEd Forum in Washington DC earlier this month. In addition to attending the conference, Drew also spoke on a panel about “How collaboration at scale can improve outcomes” with Jordan Kaplan from Groupon and Jonathan Lee from Netflix, moderated by Tyler Heun from checkout.com.

Episode 57 – The Bumpy Road toward Merchant EMV Adoption – Heartland

Merchant adoption of EMV capability isn’t a done deal in the U.S. Glenbrook’s own estimates show that we’re only halfway there. Few people have as much insight into merchant payment acceptance and the technology that enables it as Larry Godfrey of Global’s Heartland Payments business.

Episode 53 – India’s Payments Innovation Scene – Glenbrook’s Allen Weinberg

Bringing electronic payment capability to small merchants is a major hurdle for multiple developing economies. In this Payments on Fire podcast with Glenbrook co-founder Allen Weinberg and George Peabody, we discuss merchant enablement in markets reliant on 2G wireless and feature phones. We take a deeper look at India’s payment evolution in particular. Allen’s observations come from his recent work in India and the insights into payment system success factors he’s developed. Take a listen!

Episode 51 – Unravelling the Payments Data Hairball

Payments transactions generate plenty of useful data for merchants. But wrangling that data into informative shape gets challenging, especially when multiple acquirers, gateways, processors, or other service providers are used. Each one has a different approach to reporting and some are (much) better than others. Developing a consolidated view and, as important, reconciling financials from different sources is a time consuming task for staff who need timely data on multiple concerns.