Fast Payments

Episode 221 - The Future of Fast Payments in the U.S. with Bernadette Ksepka, Federal Reserve Financial Services and Elena Whisler, The Clearing House

Last week, we hosted the first Payments on Fire Live Stream event on the future of fast payments in the U.S. This episode highlights the panel conversation with Bernadette Ksepka, Federal Reserve Financial Services, Elena Whisler, The Clearing House, and Bryan Derman, Glenbrook Partners.  

Payments Fraud Risk

Episode 220 - Stay Ahead of the Game: Understanding and Countering Policy Abuse with Eyal Elazar, Riskified

In this episode, Yvette Bohanan and Chris Uriarte sit down with Eyal Elazar, Head of Product Marketing at Riskified, to discuss policy abuse trends and the implications of consumers and professional criminals increasingly engaging in these schemes.

Omnichannel Payment Facilitation

Episode 217 - Talking Moonshots with Jared Isaacman, Founder and CEO, Shift4

In this episode, we had the opportunity to talk with Jared Isaacman, Founder and CEO of the Integrated Payments Provider, Shift4. Over the past 24 years, Shift4 has evolved by addressing the unique requirements of merchant categories and sub-categories in the increasingly complex Point of Sale (POS) environment. Jared’s insights on how he bootstrapped the company to an IPO, successfully integrated multiple acquisitions, and often takes a problem-solving approach that highlights a different ethos than his peers makes this conversation soar.

Fast Payments PaymentsPost

Payments Post #5: Glenbrook's June/July Roundup

Payments Post was on vacation last month; your editor was making his way from Berkeley, CA to a new home in Chicago, IL. But now that I’m settled in the Windy City, I’m happy to present this “double feature” post, covering developments in both June and July. Two major themes span these two months: 1) […]

Tags: Fintech

EMV Tokenization

Episode 214 - We Just Can’t Stop Talking About Tokenization

In this episode, Chris Uriarte and Russ Jones discuss how tokens are implemented in the “card present” and “card not present” environments and how EMV tokens are becoming normalized in interchange tables, scheme fees, and provider services. As tokens move squarely into mainstream card processing, this conversation highlights important distinctions in network and provider implementations, fees, and regulations that should be on everyone’s radar.

Embedded Finance Payment Facilitation

Episode 212 - Creating Customer Success in the Age of Embedded Finance with Ashley Isenberg, VP Revenue & Strategic Partnerships at Finix

Payments and financial products are regulated, complex, and often require support at the critical moment of the transaction or afterward. How is customer support evolving to meet the needs of companies and customers in the world of embedded finance? How should providers be thinking about customer support?  In this episode, Yvette sits down with Ashley Isenberg, VP of Revenue and Strategic Partnerships at Finix, and Glenbrook’s Drew Edmond to explore the ongoing evolution of customer support in the payments industry.

Companies

Feedzai Introduces Railgun: A Next-Generation Fraud Detection Engine, Featuring Advanced AI to Defend Millions of People From Surging Financial Crime

Feedzai

“Today Feedzai, a leading provider of financial crime and risk management solutions, is introducing Railgun, its next-generation AI engine designed to target and intercept financial fraud before it can occur.”

Tags: Feedzai

Artificial Intelligence Innovation

Episode 211 - AI Unleashed: Exploring Fresh Horizons in Payments with Frank Young and Russ Jones

The Payments Industry is interesting because it is constantly changing, and technology has always been a significant change agent. For decades, networks, processors, PSPs, merchants, and financial institutions have invested in technology to increase adoption, create new services, manage risk, and accelerate initiation, clearing, and settlement.  How might AI transform the payments industry? And how should organizations mobilize for this transformation? It’s time to start talking about this topic seriously - with each other - and not just asking ChatGPT. 

Customer Relationship Management

Poor Account Management: The Silent Killer of Payment Service Providers

The major global payment service providers (PSPs) are in perpetual competition to provide their target merchants with the highest quality of payments acceptance technology. However, one of the most common reasons that Glenbrook sees merchants leave their PSP has nothing to do with technology. They leave due to poor account management. Account management is the […]

Acceptance Fintech Merchants Payments Fraud Risk

Episode 209 - Part 2 of What’s Hot, What’s Not, and What We’re Watching: Checking in at 2023’s Halfway Point with Glenbrook

In Part 2, Yvette Bohanan continues the conversation from Episode 206 with the commercial practice team at Glenbrook. We cover some new topic areas, including banks, risk and fraudsters, and the investment community in this macroeconomic environment. Listen in to see what we're watching, where we might see some blind spots, or where the next set of curveballs will be coming as we get into the back half of 2023.

Companies

Treasury Prime Announces Partnership with Sardine to Strengthen Fraud Detection Capabilities for Enterprises and Banks on the Platform

PR Newswire

“Treasury Prime, a leading embedded banking software company, announced today its strategic partnership with Sardine , an all-in-one fraud detection, compliance, and risk management platform. This collaboration will empower companies and financial institutions within Treasury Prime’s multi-bank network to leverage Sardine’s Sponsor Bank Operating System, offering turnkey fraud management and oversee BSA/AML compliance at 3rd parties.”

Tags: Sardine

Visa

Is this the Future of Reducing 3D-Secure Friction in the Long Term?:  A Look at Visa’s Digital Authentication Framework (DAF)

In this post, Glenbrook provides a solutions review. This is a new type of Glenbrook payments views post that deep dives into a particular market solution.  Once in a while, we run into a few topics and innovations that we think could have a major benefit to the payments industry but aren’t being discussed in […]

Tags: Risk Management

Acceptance BNPL Fintech Merchants Payments Fraud Risk

Episode 206 - What’s Hot, What’s Not, and What We’re Watching: Checking in at 2023’s Halfway Point with Glenbrook

In this episode, Yvette Bohanan sits down with Bryan Derman, Chris Uriarte, and Drew Edmond to take stock of payment industry trends as we reach the halfway point of 2023, to hear their perspectives on what’s hot, what’s not, and what are they watching as we venture into the second half of the year.

Merchants

Episode 205 - Why Simple Questions Can Be Hard To Answer, with Klas Bäck, Founder and CEO of Pagos Solutions

In payments, as it is in life, a simple question is often wrapped in complexity. The complexity of the payments acceptance landscape, with an increasing number of stakeholders and technology providers, changing regulations and rules, and Issuers implementing new authentication and authorization mechanisms - any one or a combination of these could lead to major and minor impacts to the operational and financial performance of a business. Long story short, these “simple questions” are being asked more often and at higher organizational levels. Why are simple questions hard to answer? Yvette Bohanan talks with Klas Bäck, Founder and CEO of Pagos Solutions, and Glenbrook’s Drew Edmond.

Companies

Agencies Issue Final Guidance on Third-Party Risk Management

Board of Governors of the Federal Reserve System

“Federal bank regulatory agencies today issued final joint guidance designed to help banking organizations manage risks associated with third-party relationships, including relationships with financial technology companies.”

Tags: Federal Deposit Insurance Corporation Federal Reserve Office of the Comptroller of the Currency