Ecommerce Payments Merchants Payment Operations

Episode 268 - Rethinking Payment Optimization Through the Merchant of Record Model, with Rehman Baig, FlexFactor

In this episode, Rehman Baig, Chief Product Officer at FlexFactor joins Drew to talk about how FlexFactor is rethinking payments optimization through a Merchant of Record model. For most people in the industry, “Merchant of Record” is usually associated with global tax compliance and marketplaces, not optimization. But FlexFactor is using it to directly address failed payments and auth rate challenges in a way that merchants simply can’t do on their own.

Artificial Intelligence Innovation Technology

Episode 267 - Fanning the Flames: Agentic Commerce

Russ Jones and Drew Edmond spent some time at the Glenbrook water cooler this week to consider the rapidly emerging topic of agentic commerce and agentic payments. Tune in as they explore different industry perspectives in order to understand the implications of this new technology in the payments ecosystem.

Cross-border Payments Fast Payments Financial Inclusion

Episode 266 - Innovating Inclusive Financial Systems on the African Continent, with Sabine Mensah, AfricaNenda

In this episode, Joanna Wisniecka welcomes Sabine Mensah, Deputy CEO of AfricaNenda, a leader in financial inclusion, to explore Africa's dynamic path towards inclusive instant payment systems and the need for continued innovation and collaboration to enable access to financial services for all Africans on the continent by 2030.

Authentication Biometrics Consumers Identity Payments Fraud

Episode 265 - Solving the Authentication Conundrum, with Rocky Scales, IDgo

In this episode, Glenbrook’s Yvette Bohanan and Chris Uriarte are joined by Rocky Scales, CEO of IDgo, to explore how financial institutions and businesses can implement more secure and user-friendly authentication systems to counteract evolving threats from sophisticated fraud methods.

Data Merchants Payment Operations Payment Service Provider

Episode 264 - A PSP’s Guide to Maximizing Merchant Performance, with Brant Peterson, Worldpay

In our next episode in a payments optimization series, Brant Peterson, Head of Enterprise Product, North America at Worldpay, joins Drew Edmond to talk about payment optimization through the perspective of a payment service provider (PSP).

Cross-border Payments Fast Payments Financial Inclusion Instant Payments

Episode 263 - Driving Digital Financial Inclusion: The Journey We’re On and the Road Ahead - Michael Wiegand, Gates Foundation

In this episode, Joanna Wisniecka joins Yvette Bohanan to chat with Michael Wiegand, Director of Inclusive Financial Systems at the Gates Foundation, about the work the Foundation is doing globally and the transformative impact of digital financial inclusion on economies and societies. 

Artificial Intelligence Payments Fraud Risk

Episode 262 - Bot Attacks Are Getting Smarter...Are You? - Nate Kharrl, Spec

Spec co-founder and CEO Nate Kharrl joins Yvette Bohanan on Payments on Fire to dig into some of the tactics and tech that is enabling today's fraud schemes, and how GenAI is redefining the payments risk landscape.

Mergers and Acquisitions

Episode 261 - Fanning the Flames: Global Payments Acquisition of Worldpay

Glenbrook partners Bryan Derman, Chris Uriarte, and Simon Skinner jump on a Fanning the Flames episode of Payments on Fire to give a first take on the  Global Payments acquisition of Worldpay. Tune in to hear their strategic perspective on the deal. 

Banking Industry Card Issuers Data Merchants Payment Operations Payments Fraud

Episode 259 - Using Real-Time Merchant Intelligence to Enhance Transaction Visibility, with Oban MacTavish, Spade

In this episode, Oban MacTavish, CEO and Co-founder of Spade, joins Glenbrook's Drew Edmond to explore payments optimization by focusing on merchant data, and how issuers make decisions about card transactions.

Card Acceptance Card Payments Consumers Credit Cards Merchants

Episode 258 - Giving the Green Light to Surcharging, with Emily Tsitrian, Yeeld

Surcharging is a tricky issue with a lot of different stakeholder perspectives to consider. In this episode, Emily Tsitrian, co-founder of Yeeld, joins Bryan Derman and Drew Edmond to share industry insights on this emerging practice and how businesses can best implement surcharging while staying compliant.

Banking Industry Embedded Finance Financial Inclusion Fintech Regulatory Environment

Episode 256 - Banking on Fintech, with Anthony Sharett, Pathward

In this episode, Anthony Sharett, President of Pathward, joins Glenbrook’s Bryan Derman to share insights on the evolving partner banking space, the importance of risk and compliance frameworks, and Pathward's mission of financial inclusion. Tune in as they also discuss potential policy and regulatory changes due to implications of major discrepancies in the banking-as-a-service arrangement between fintech platform Synapse and its banking partners.

Glenbrook Glenbrook Payments Education Technology

Episode 255 - Glenbrook’s On-Demand Learning Launch and Behind the Scenes with the Payments Education Team

Debbie Bartoo and Russ Jones join Yvette Bohanan to discuss Glenbrook’s focus on payments education and share some of the fun and fascinating things that have happened in facilitating workshops for 34,000 (and counting) payments geeks. Listen in to hear behind-the-scenes insights from their workshop experiences and highlights from the latest offering, On-Demand Learning, as Glenbrook continues to evolve payments education with the changing industry landscape.

Banking Industry Embedded Finance Fast Payments Open Banking Technology

Episode 254 - Reshaping How We Move Money with Booshan Rengachari, Finzly

Booshan Rengachari, CEO of Finzly, joins Glenbrook’s Elizabeth McQuerry and Simon Skinner to discuss how software, fast payments, and open banking are reshaping the banking industry and the way we think about financial services.

Artificial Intelligence Authentication BNPL Cross-border Payments Fast Payments Glenbrook Open Banking Payments Fraud Regulatory Environment Technology Tokenization

Episode 253 - Glenbrook Partners: 2024 Payments Industry Trends Wrap Up

The Glenbrook partners reflect on key trends and challenges in the payments industry that shaped 2024 - from generative AI, open banking, the evolving regulatory landscape, and the rise of fast payment systems worldwide. And you can't get the Glenbrook team in a "room" without discussing ongoing fraud implications, orchestration in merchant payments, and the progress of tokenization. Tune in to hear insights from our industry experts on these themes and more as we wrap up the year and look towards 2025.

Payments Testing Technology

Episode 252 - Testing, Testing, 123: Payments has evolved in the past 20 years, what about payments testing? with Steve Semelsberger, Testlio

Steve Semelsberger, CEO of Testlio, joins Yvette Bohanan and Drew Edmond to discuss the evolution of quality management alongside payments testing.