Payments On FireTM podcast series is where payment issues are reviewed, dissected, and batted around with industry leaders. In other words, a good conversation between payments geeks.

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Episode 87 – On Launching an SMB POS Product Line – Gavin Rosenberg, TSYS

The business of merchant services continues to undergo two forms of transformation. First, the merchant services businesses, either as acquiring banks or via non-bank acquirers, has undergone massive consolidation over the last five years and more. Fiserv's takeover of First Data, announced on January 16, is just the latest example.

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Episode 86 – Fraud Management and the E-Tailer – Rafael Lourenco, ClearSale

As the remote payments domain (think in-app and browser-based payment transactions) continues to grow at around 15% a year, that growing number means the size and scale of fraud losses are going to increase. And they have - in both absolute terms and as a percentage of overall transaction volume. That also means rising chargeback rates for many merchants.

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Episode 85 – It’s Hard to Communicate about Chargebacks – Keith Briscoe, Ethoca

eCommerce fraud rates are rising and that means more cardholders are seeing unauthorized charges on their accounts.

The cardholder remedy is to call either the merchant or the issuer to flag the problem. If the cardholder turns to the issuer to resolve the problem, the remedy is often an expensive chargeback for the merchant and a generally lousy experience for everyone.

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