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August 7, 2019

On the web

July 24, 2019

On the web

Giant Eagle Trials Scan-free Self-checkout in US Supermarket

NFC World

“US supermarket chain Giant Eagle is piloting a checkout-free shopping and payments system that uses a network of cameras and sensors to let customers enter a store, select and place items in their shopping basket as normal, check out from their mobile phone and then simply walk out of the store. The retailer, one of the 20 largest grocery chains in the US, is working on the project with checkout-free technology startup Grabango . Grabango’s technology is designed to be retrofitted to existing stores, both small and large, and does not require customers to scan items as they shop in order to add them to their shopping basket.”

July 16, 2019

On the web

Large Retailers Saw 64% Increase in Sales on Monday, Thanks to Amazon Prime Day

TechCrunch

“It’s no longer a winner-take-all scenario for Amazon Prime Day — in fact, that hasn’t been true for years. As soon as other large retailers realized they could piggyback on Amazon’s annual sales event to boost their own revenues from counter-sales, they’ve been doing just that. According to new data from Adobe Analytics out this morning, large retailers have already seen a big jump — a 64% increase — in their U.S. e-commerce spending thanks to Prime Day on Monday, July 15, when compared with an average Monday.”

July 15, 2019

On the web

The One Amazon Prime Day Deal That Walmart and Target Can’t Match

Wall Street Journal (paywall)

Amazon.com Inc. and other big retailers kicked off an annual July sales event that has come to rival Black Friday in terms of discounts and the surge in online shopping. But for the e-commerce giant, the Prime Day event isn’t just about selling discounted Instant Pots or Levi’s jeans. It is another way to tighten its grip on shoppers by getting them to enroll in its Prime membership program, which adds an important revenue stream and loyal customers.”

July 8, 2019

On the web

Spurred by Amazon, Supermarkets Try Swapping Cashiers for Cameras

Wall Street Journal (paywall)

“A man strolled down the candy aisle of a grocery store in England last month, picked up a bar of chocolate and stashed it in his back pocket. He wasn’t stealing. Specially equipped surveillance cameras were tracking both his body and the products he was taking off the shelves, to help him pay for them. Tesco PLC, one of the world’s largest supermarket operators, demonstrated this technology recently to investors, labeling it as one of the retailer’s big ideas for making shopping at its physical stores more convenient. Tesco is one of several grocers testing cashierless stores with cameras that track what shoppers pick, so they pay by simply walking out the door.”

June 19, 2019

On the web

China’s Unmanned Store Boom Ends As Quickly As It Began

Nikkei Asian Review

“When Chinese tech companies started rushing to open unmanned convenience stores a couple of years ago, some seasoned bricks-and-mortar players said the trend would soon hit a dead end. They were right: Across China, shops once considered the future of retail have been shutting their doors for good. In May, on Huaqiang North Road in the heart of Shenzhen’s electronics shop district, a Buy-Fresh Go store that had been held up by the media as a model of automated retail closed after only about a year. The store had been stripped of all its high-tech equipment and an ad seeking a new tenant was placed at the entrance.”

June 17, 2019

On the web

Forget the Mall, Shoppers Are Buying Gucci at Airports

Wall Street Journal (paywall)

“Makers of luxury goods from liquor to perfume think they have found the antidote to the fading American shopping mall : airport terminals. The world’s airports, drawing ever more travelers with time to kill, have become havens of high-end shopping, where stores sell $400 bottles of whiskey and $4,000 purses against the backdrop of day spas, hot springs and, in one case, a butterfly garden. For the first time last year, Estée Lauder Co. generated more revenue at airports globally than at U.S. department stores, which for decades had been beauty companies’ biggest sales driver. Other luxury-goods companies, from spirits maker Bacardi Ltd. to Kering SA’s KER +1.60% Gucci, are also expanding their presence at airport terminals.”

June 13, 2019

On the web

June 11, 2019

On the web

Amazon’s Newest Credit Card Could Be a Double-edged Sword for People With Bad Credit

MarketWatch

“The Amazon Credit Builder card will function as a secured credit card, but with the same benefits as Amazon’s Store Card. When opening the card, as with any secured card, consumers must make a refundable security deposit with Amazon’s partner on the financial product, Synchrony Bank. That deposit will then represent the card’s credit limit. Consumers can establish credit lines ranging from a minimum of $100 to a maximum of $1,000.”

June 10, 2019

On the web

On the wires

June 6, 2019

On the web

Grocery E-Commerce Success Requires Personalization, Store Optimization

Retail Touch Points

“Grocery delivery has become a a big business: 36% of shoppers will spend 26% to 40% of their grocery budget online as soon as next year, up from 10% in 2018, according to the Personalization in Digital Food Retail – Shoppers Expect More study by IDC Retail Insights and Precima . This market could reach $100 billion in annual sales by 2022, according to data from Food Marketing Institute.”

June 3, 2019

Top Post

The Mall Meltdown Continues

Wall Street Journal (paywall)

“Retailers’ earnings season has gone from bad to worse. The bleeding intensified last week , with shares of Abercrombie & Fitch plummeting 26% on Wednesday, the biggest percentage decline since the company went public. PVH Corp., owner of brands including Van Heusen, Tommy Hilfilger, and Calvin Klein, dropped 10% that day, too. On Thursday, women’s wear chain J.Jill was down a jaw-dropping 53% and on Friday, Gap Inc. slid 9%. It is hard to miss what all of these retailers have in common: They are mall-based. While retailers posted generally strong numbers in 2018, raising hopes of a retail renaissance, this year has seen a reversion to the pre-2018 trend: department stores and mall-based retailers giving up share to discount stores and e-commerce.”

May 23, 2019

On the web

Target Q1 Beats Street Amid Surging Digital Sales, Store Traffic Growth

Chain Store Age

“Comparable digital sales surged 42%, contributing 2.1 percentage points to comparable sales growth. Same-day fulfillment services (order pick up, drive up and Shipt) drove well over half of the company’s digital sales growth. During the quarter, Target completed 53 of the approximate 300 store remodels it is scheduled to complete this year. It also opened seven small-format stores, including its first location in Santa Barbara, Calif.”

May 21, 2019

On the web

Big Retailers’ Sales Lag As They Gird for Tariffs

Wall Street Journal (paywall)

“Sales at several store chains slowed during the latest quarter, clouding the outlook for the retail sector as it braces for a significant increase in tariffs on goods imported from China. Sales at Kohl’s Corp. KSS -12.34% , J.C. Penney Co. JCP -6.96% , Nordstrom Inc. JWN 1.04% and Home Depot Inc. HD 0.26% weakened as they experienced a slower start to the year. Comparable sales fell 3.4% at Kohl’s, and were down 5.5% at Penney. Both retailers missed analysts’ expectations for the quarter, which ended on May 4. Nordstron’s net sales fell 3.5%.”

May 14, 2019

On the web

May 13, 2019

On the web

73 Percent of Young Canadians Are More Likely to Shop Online Than In-store: Survey

MobileSyrup

“A new study from Payments Canada finds that more and more Canadians between the ages of 18-34 are turning towards high-tech payment options. According to the payment management association, 73 percent of Canadians in this age group are more likely to shop online than in-store because they find the payment process more convenient. This is notably higher than the average of 58 percent of Canadians who would do the same.”

Adobe Brings New Amazon and Google Integrations to Magento

TechCrunch

“When Adobe acquired Magento, many of these smaller companies that use the service worried that Adobe would mostly focus on its existing base of large enterprise customers — the kind of companies that already use its Experience Cloud . Today’s set of the announcements is, in many ways, meant to alleviate these fears. The two most important pieces of news for Magento users are its new integrations with Amazon and Google.”

May 10, 2019

Top Post

One-Third of Middle Class Can’t Afford $400 Surprise Expense, Fed Finds

Wall Street Journal (paywall)

“Fed Gov. Lael Brainard said in a speech Friday that the Fed’s 2018 Survey of Household Economics and Decisionmaking, expected to be released later this month, would show that while economic security has been “marginally” improving, many U.S. citizens—both in- and outside the middle class—were still in a position of “financial fragility.” Americans’ widespread inability to shoulder an emergency expense “is something that is very pronounced in recent years, and we should be taking a hard look at it,” Ms. Brainard said. “It’s still a pretty large percentage of our respondents who find it difficult…to meet what may seem like relatively manageable expenses.””

April 18, 2019

On the wires

Visa and Wave Join Forces to Improve Cash Flow Management for Small Businesses

Visa (NYSE:V), and Wave , the financial platform for millions of small business owners, today announced a new, limited release payments solution that aims to transform the way small businesses manage their cash flow and provide merchants quicker access to funds. Utilizing Worldpay’s acquiring platform, Wave’s new Instant Payouts feature integrates Visa Direct, Visa’s real-time1 push payments solution, into Wave’s comprehensive small business financial platform, enabling faster access to money earned.”

April 17, 2019

On the web

April 16, 2019

On the web

What Retail Recovery? Malls Under Pressure As Stores Close

Wall Street Journal (paywall)

“Strong retail numbers last year from department stores Macy’s Inc. and Nordstrom Inc.raised hopes that the beleaguered mall industry would finally rebound. But recent developments this year are pointing to more trouble ahead. A number of struggling retailers are closing stores and being more selective about where to open ones, dimming prospects for many mall owners and investors.”

April 10, 2019

On the web

Walmart to Expand In-store Tech, Including Pickup Towers for Online Orders and Robots

TechCrunch

“Walmart is doubling down on its technology innovations in its brick-and-mortar stores in an effort to better compete with Amazon. The retailer today announced the expanded rollout of several technologies — ranging from in-store Pickup Towers to help customers quickly grab their online orders to floor-scrubbing robots. These jobs were, in many cases, previously handled by people instead of machines.”

April 9, 2019

On the web

Retailers Riled up About Regulated Debit Interchange as Authorization Costs Decline

Digital Transactions

“The Retail Industry Leaders Association issued its call after the Fed last month released its latest bi-annual study of the debit card market , as required by the Durbin Amendment to 2010’s Dodd-Frank Act. The new study, for the year 2017, says average per-transaction authorization, clearing, and settlement costs for regulated debit card issuers, excluding their fraud losses, fell to 3.6 cents in 2017—a cumulative decline of 54% percent since the Fed began collecting such data in 2009.”

April 8, 2019

On the web

April 3, 2019

On the web

Stance Lets Customers Use Their Phones to Self Checkout Anywhere in Store

NFC World

“Specialist sock retailer Stance is enabling customers to pay for products on their mobile phones from anywhere in its stores — without them having to visit a physical checkout desk, talk with a shop assistant or download an app. Shoppers use the browser on their mobile phone to navigate to a short URL. They then scan the product barcode and pay on their phone using Apple Pay, Google Pay or a credit card.”

March 28, 2019

On the web

PayIt, a Payments Platform Designed for Public Services, Raises $100M+ From Insight Partners

TechCrunch

PayIt’s platform is currently operational in the U.S. and covers a variety of applications that fall under the general category of public services that require government organizations and agencies to take money from us and issue us with certificates and other documents confirming we have done something official. They include Courts and Citations, Environmental Services, Health and Human Services, Motor Vehicle, Parks and Wildlife Services, Professional Licensing, Public Safety, Taxes, Turnpike and Tolling and Utilities.”

March 26, 2019

On the web

Square’s Invoices Service Now Has Its Own Standalone Mobile App

VentureBeat

Square is perhaps best known for its app that allows merchants to easily accept in-store card payments through a mobile device, but the San Francisco-based company has been chasing a bigger piece of the small business pie through a bunch of related services.

One of those is Square Invoices, which launched back in 2014 to help merchants send customized bills and collect payment from their customers. Square Invoices doesn’t come with any monthly fees, but the company does, of course, make money on payments it processes, with support for one-time billing or recurring payments.

March 21, 2019

On the web

Cash-less? Cash Only? You’ve Got to Be Crazy to Reject Any Form of Payment

The Guardian

“If you’re a supporter of “cash-less” stores you’re probably a chain store like Sweetgreen or a disruptor like Amazon. These companies argue that cashless stores are safer for employees, provide a quicker and more seamless experience for their customers, and encourage more productivity and better accounting. They’re probably right about that.”

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