“Faced with a class-action suit filed on behalf of customers who claim they were tricked into paying to file their taxes, TurboTax-maker Intuit knocked the case down. The company insisted its customers had agreed to forego their right to take their grievances to court and were required to use the private arbitration system instead. But even as Intuit was winning in the class-action case, that very arbitration system was being weaponized against the Silicon Valley company.”