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October 3, 2018
On the web
Why Are Enterprises So Slow?
Zwischenzugs
“In this article I want to explain a few things about enterprises and their software, based on my experiences, and also describe what things need to be in place to make change come about.”
June 3, 2017
On the wires
Discover Enhances Customer Service with In-App Messaging
“Discover announced today the launch of messaging, a customer service option that allows customers to communicate with Discover’s customer service agents without having to stop and restart numerous interactions. The new feature, which will be rolled out in phases, enables customers to message Discover’s customer service representatives via the Discover mobile app.”
June 1, 2017
Top Post
Preventing Fraud In Online Payments: Punish The Fraudster, Not The Consumer
Disruptive Competition Project – “The European Banking Authority (EBA)’s new security standards for online payments are now being reviewed by the European Commission. They are soon to be finalised. Having listened to feedback, the proposals are now much better than they were. But the potential for some surreal outcomes remains. The current proposals mean that when paying for something online (flight ticket, groceries, new dress) whether or not you need to follow extensive security procedures would not be based on your behaviour, or the track record of the shop you are buying from in detecting fraud. The fraud record of the purchaser’s bank is what would count.”
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