Payments in Enterprises
Enterprises often to come to Glenbrook with three core goals:
1. Increase Sales
2. Lower Costs
3. Improve Customer Experience
To support these goals, we bring expertise to help your team answer questions like:
How can we optimize revenue by improving authorization rates and managing chargebacks?
How are our payment providers performing? Are we using the right partners?
How are our key payment metrics performing? How could they improve?
Is our tokenization strategy effective? Does our payments architecture support our objectives?
How can we lower processing costs?
Is our organization structured effectively for managing payments?
How we can help
Glenbrook provides payment acceptors with strategic and operational expertise by conducting assessments of current operations and partner performance, optimizing acceptance rates and payments costs, supporting vendor selection, and developing targeted payments strategies. The practice builds upon Glenbrook’s 22+ years of experience, where the firm has developed a reputation as the most trusted name in the payments industry. Glenbrook’s team of experts combines decades of operating experience at enterprises, card networks, and payment service providers with exposure throughout the payments industry.
Common focus areas and services include:
Payments Operations Assessment and Strategy
- Conduct a comprehensive assessment of payment operations to identify inefficiencies, bottlenecks, and areas for improvements
- Develop a tailored payment strategy that aligns with business goals and enhances customer satisfaction
- Identify cost-saving opportunities, streamline processes, and recommend technology enhancements to optimize payment operations and maximize profitability
RFP Management and Vendor Selection
- Create customized RFPs that reflect unique requirements and objectives
- Evaluate vendor responses objectively, using custom scorecards based on priorities
- Support negotiations to secure favorable terms, pricing, and service level agreements (SLAs) with selected vendors
Authorization Rate and Involuntary Churn Optimization
- Analyze authorization and related data to identify patterns and trends affecting approval rates and involuntary churn
- Develop strategies to increase approval rates, reduce declines, enhance checkout experiences, and retain customers
- Develop customized KPIs and data dashboards for ongoing analysis and monitoring of authorization rates and other indicators
Price Benchmarking and Negotiation Support
- Benchmark current pricing against industry standards and competitors
- Develop strategies to reduce payment processing costs while maintaining service quality
- Review contracts to ensure they align with negotiated terms
- Provide expert guidance and negotiation support to help secure competitive pricing and favorable terms with payment service providers
Team education on the payments industry and customized topics
Glenbrook’s public and private payments workshops, and on-demand modules
Access to Glenbrook’s team through expert retainer agreements
Customized, deep-dive strategy workshops
Enterprises Case Studies
Resources
Articles
Glenbrook shares our perspectives on activities in the industry.
Demystifying Payments Orchestration: Part 3 – Defining the Payments Orchestration Landscape
The 5 payments orchestration implementation models explored in this post reflect a spectrum of control, customization, and complexity. Understanding the distinct characteristics and where each orchestration model excels and where it introduces risk or limitations is essential for selecting the right fit.
We (Really) Can’t Stop Talking About Tokenization: A 2025 Update
Glenbrook’s Chris Uriarte unpacks network tokenization updates from Visa and Mastercard.
Celebrating the Expansion of Glenbrook’s Leadership Team
Glenbrook is celebrating the expansion of its leadership team by announcing the promotions of Simon Skinner and Joanna Wisniecka to Associate Partner.
Podcasts
Glenbrook speaks with industry leaders to share a variety of perspectives on the latest payments trends and activities.
Episode 283 – Banking on Stablecoins, with Scott Southall and Will Artingstall, Citi
In this episode, Yvette Bohanan and Ashley Lannquist welcome Scott Southall, Head of BaaS, and Will Artingstall, Head of Digital Assets Payments and e-Commerce at Citi, to dig into what recent stablecoin regulatory changes mean for the future of banking, how U.S. institutions are mobilizing behind digital dollars, why clients are asking about new forms of money, and what’s next as stablecoins potentially go mainstream in the American financial system.
Episode 282 – Why You Need a Stablecoin Strategy, with Ran Goldi, Fireblocks
In this episode, Yvette Bohanan welcomes back Ran ‘Goldi’ Goldshtein, Senior VP of Payments and Networks at Fireblocks to provide his perspective on the evolution of the digital currency space.
Tune in as they break down a stablecoin transaction, discuss the current state and adoption of blockchain technology, and review various use cases for stablecoins. They define terms like TradFi, Defi, and smart contracts, and explore the impact of tokenized deposits and AI on the digital currency landscape.
Episode 281 – Fanning the Flames – Unpacking the Latest Proposed Settlement of the Payment Card Interchange Litigation
In this episode, Bryan Derman, Russ Jones, and Chris Uriarte share their first-take analysis of last week’s proposed settlement of the long-running antitrust litigation between Visa/Mastercard and a group of merchants regarding Payment Card Interchange and Merchant Discounts.
The discussion covers the basic parameters of the settlement proposal and then investigates some of the possible reactions by merchants, issuers, and networks were the settlement to be approved the by judge.
News
Glenbrook objectively curates the news to keep you abreast of important daily headlines in payments.
Visa and Mastercard to Pay $167.5m to Settle Lawsuit Over ATM Fees
"Visa and Mastercard have agreed to pay a combined $167.5m to settle a class-action lawsuit accusing them of conspiring to keep ATM access fees artificially high. The proposed settlement was filed on Thursday in the federal district court in Washington and requires a...
OnePay Joins Google’s Agent Payments Protocol to Define the Future of Agentic Payments
"OnePay announced it has joined Google's Agent Payments Protocol (AP2) to help make AI-driven, agentic payments more secure, transparent, and useful for consumers, merchants, and developers. As a Credential Provider in AP2, OnePay will help define how payment methods...
Federal Reserve Board Requests Public Input on “Payment Account,” Which Eligible Financial Institutions Could Use for the Limited Purpose of Clearing and Settling Their Payments
"The Federal Reserve Board requested public input on a "payment account," which eligible financial institutions could use for the limited purpose of clearing and settling their payments. A payment account would be distinct from a master account, which is what...
Ready to see how Glenbrook can support your enterprise to be as efficient and effective as possible?