Payments in Enterprises
Enterprises often to come to Glenbrook with three core goals:
1. Increase Sales
2. Lower Costs
3. Improve Customer Experience
To support these goals, we bring expertise to help your team answer questions like:
How can we optimize revenue by improving authorization rates and managing chargebacks?
How are our payment providers performing? Are we using the right partners?
How are our key payment metrics performing? How could they improve?
Is our tokenization strategy effective? Does our payments architecture support our objectives?
How can we lower processing costs?
Is our organization structured effectively for managing payments?
How we can help
Glenbrook provides payment acceptors with strategic and operational expertise by conducting assessments of current operations and partner performance, optimizing acceptance rates and payments costs, supporting vendor selection, and developing targeted payments strategies. The practice builds upon Glenbrook’s 22+ years of experience, where the firm has developed a reputation as the most trusted name in the payments industry. Glenbrook’s team of experts combines decades of operating experience at enterprises, card networks, and payment service providers with exposure throughout the payments industry.
Common focus areas and services include:
Payments Operations Assessment and Strategy
- Conduct a comprehensive assessment of payment operations to identify inefficiencies, bottlenecks, and areas for improvements
- Develop a tailored payment strategy that aligns with business goals and enhances customer satisfaction
- Identify cost-saving opportunities, streamline processes, and recommend technology enhancements to optimize payment operations and maximize profitability
RFP Management and Vendor Selection
- Create customized RFPs that reflect unique requirements and objectives
- Evaluate vendor responses objectively, using custom scorecards based on priorities
- Support negotiations to secure favorable terms, pricing, and service level agreements (SLAs) with selected vendors
Authorization Rate and Involuntary Churn Optimization
- Analyze authorization and related data to identify patterns and trends affecting approval rates and involuntary churn
- Develop strategies to increase approval rates, reduce declines, enhance checkout experiences, and retain customers
- Develop customized KPIs and data dashboards for ongoing analysis and monitoring of authorization rates and other indicators
Price Benchmarking and Negotiation Support
- Benchmark current pricing against industry standards and competitors
- Develop strategies to reduce payment processing costs while maintaining service quality
- Review contracts to ensure they align with negotiated terms
- Provide expert guidance and negotiation support to help secure competitive pricing and favorable terms with payment service providers
Team education on the payments industry and customized topics
Glenbrook’s public and private payments workshops, and on-demand modules
Access to Glenbrook’s team through expert retainer agreements
Customized, deep-dive strategy workshops
Enterprises Case Studies
Resources
Articles
Glenbrook shares our perspectives on activities in the industry.
Mid-Year Payments Check-In: Revisiting Our 2026 Predictions
The Glenbrook team is taking stock in June 2026 to see how the payments trends predictions from our January Payments on Fire episode are holding up.
The Missing Context Layer in Agentic Commerce: Part 3
Glenbrook’s Drew Edmond explores the specific implications for the payments and agentic commerce industry: how discovery changes when agents mediate it, how payment selection shifts upstream, how merchants need to prepare differently across categories, and who ultimately controls the agent layer.
The Missing Context Layer in Agentic Commerce: Part 2
Glenbrook’s Drew Edmond examines why the agent’s role in agentic commerce varies significantly by purchase category, where the context layer is being built today, and how far along it actually is.
Podcasts
Glenbrook speaks with industry leaders to share a variety of perspectives on the latest payments trends and activities.
Episode 302 – Catching Up on the Capital Markets, with Timothy Chiodo, UBS
About a year ago, we chatted with with Tim Chiodo of UBS and Chris Kim of Capital Group about the investment side of payments. It’s been a pretty volatile 12-months in the equity market since then – well-timed for Bryan Derman to welcome Tim back on the podcast and catch up on the market factors playing into the payments space.
Listen in as they recap the performance of payments stocks, dive into the e-commerce market, provide perspective on the card networks, discuss merchant acquiring growth opportunities, and finish up with a lightning round on emerging technology.
Episode 301 – Casting Light on the Digital Euro, with Nicola Branzoli, Banca d’Italia
In this episode, Nicola Branzoli, Head of Division for the Digital Euro Regulation, Research, and Technical Support at the Banca d’Italia, joins Glenbrook’s Ashley Lannquist and Simon Skinner for an in-depth exploration of the digital euro. Listen in as they cover the objectives and value proposition, design choices and pilot details, and what the digital euro means in the broader European payment context.
Episode 300 – Reflecting on 12 Years of Payments on Fire
2026 is a milestone year for Glenbrook as we celebrate the 25th anniversary of the firm. We also find ourselves airing the 300th episode of our Payments on Fire podcast – founded by George Peabody in 2014, nurtured by Yvette Bohanan, and now continued on through the hosting efforts of most of the team.
We thought there would be no better way to mark the 12 year achievement – and pay respect to what George and Yvette built – than to revisit the journey with clips from the first 299 episodes. From early episodes on digital currency and AI, to fast payments evolution and financial inclusion efforts (and how could we leave out tokenization), listen in as Bryan Derman and Jill Wurst guide you through significant moments in the podcast’s history.
News
Glenbrook objectively curates the news to keep you abreast of important daily headlines in payments.
Citi and Coinbase Expand Collaboration to Connect Digital and Fiat Payments for Corporations and Consumers
"The collaboration solves operational complexity and risk for businesses connecting traditional banking services with blockchain rails without requiring separate systems. Coinbase selects Citi Services’ Virtual Account Wallet (via Banking-as-a-Service) to power...
Swift and Its Community Innovate to Bring Ease of Domestic Consumer Payments to Cross-Border Transaction Experience
"Industry initiative aims to extend the front-end experience of domestic payments systems like Bizum in Spain, PayID from AP+ in Australia, and Pix in Brazil across borders Consumers will be able to send money to friends’ and family members’ accounts internationally...
Mastercard Advances Commercial Payments With AI-Powered B2B Analytics Solution
"One of the biggest pain points for banks and corporates is supplier payments. Mastercard introduced Mastercard Advanced B2B Analytics, a card acceptance analytics platform that provides dynamic, accurate and actionable supplier payment insights in minutes. Issuers...
Ready to see how Glenbrook can support your enterprise to be as efficient and effective as possible?