Payments in Enterprises
Enterprises often to come to Glenbrook with three core goals:
1. Increase Sales
2. Lower Costs
3. Improve Customer Experience
To support these goals, we bring expertise to help your team answer questions like:
How can we optimize revenue by improving authorization rates and managing chargebacks?
How are our payment providers performing? Are we using the right partners?
How are our key payment metrics performing? How could they improve?
Is our tokenization strategy effective? Does our payments architecture support our objectives?
How can we lower processing costs?
Is our organization structured effectively for managing payments?
How we can help
Glenbrook provides payment acceptors with strategic and operational expertise by conducting assessments of current operations and partner performance, optimizing acceptance rates and payments costs, supporting vendor selection, and developing targeted payments strategies. The practice builds upon Glenbrook’s 22+ years of experience, where the firm has developed a reputation as the most trusted name in the payments industry. Glenbrook’s team of experts combines decades of operating experience at enterprises, card networks, and payment service providers with exposure throughout the payments industry.
Common focus areas and services include:
Payments Operations Assessment and Strategy
- Conduct a comprehensive assessment of payment operations to identify inefficiencies, bottlenecks, and areas for improvements
- Develop a tailored payment strategy that aligns with business goals and enhances customer satisfaction
- Identify cost-saving opportunities, streamline processes, and recommend technology enhancements to optimize payment operations and maximize profitability
RFP Management and Vendor Selection
- Create customized RFPs that reflect unique requirements and objectives
- Evaluate vendor responses objectively, using custom scorecards based on priorities
- Support negotiations to secure favorable terms, pricing, and service level agreements (SLAs) with selected vendors
Authorization Rate and Involuntary Churn Optimization
- Analyze authorization and related data to identify patterns and trends affecting approval rates and involuntary churn
- Develop strategies to increase approval rates, reduce declines, enhance checkout experiences, and retain customers
- Develop customized KPIs and data dashboards for ongoing analysis and monitoring of authorization rates and other indicators
Price Benchmarking and Negotiation Support
- Benchmark current pricing against industry standards and competitors
- Develop strategies to reduce payment processing costs while maintaining service quality
- Review contracts to ensure they align with negotiated terms
- Provide expert guidance and negotiation support to help secure competitive pricing and favorable terms with payment service providers
Team education on the payments industry and customized topics
Glenbrook’s public and private payments workshops, and on-demand modules
Access to Glenbrook’s team through expert retainer agreements
Customized, deep-dive strategy workshops
Enterprises Case Studies
Resources
Articles
Glenbrook shares our perspectives on activities in the industry.
Demystifying Payments Orchestration: Part 3 – Defining the Payments Orchestration Landscape
The 5 payments orchestration implementation models explored in this post reflect a spectrum of control, customization, and complexity. Understanding the distinct characteristics and where each orchestration model excels and where it introduces risk or limitations is essential for selecting the right fit.
We (Really) Can’t Stop Talking About Tokenization: A 2025 Update
Glenbrook’s Chris Uriarte unpacks network tokenization updates from Visa and Mastercard.
Celebrating the Expansion of Glenbrook’s Leadership Team
Glenbrook is celebrating the expansion of its leadership team by announcing the promotions of Simon Skinner and Joanna Wisniecka to Associate Partner.
Podcasts
Glenbrook speaks with industry leaders to share a variety of perspectives on the latest payments trends and activities.
Episode 289 – Stablecoin Infrastructure in Emerging Markets, with Chris Maurice, Yellow Card
In this episode, Chris Maurice, the CEO and co-founder of Yellow Card, joins Drew Edmond to explore how stablecoins are transforming global payments, especially in emerging markets, by addressing liquidity issues, reducing costs, improving compliance transparency, and enabling faster cross-border transactions. Listen in as they highlight the challenges of legacy infrastructure, regulatory evolution, interoperability, and the evolving role of banks and technology platforms in this ecosystem.
Episode 288 – The First 25 Years of Glenbrook – Fanning the Flames with our Founders
For Glenbrook’s 25th Anniversary, we speak with the three founding partners – Carol Coye Benson, Scott Loftesness, and Allen Weinberg – to celebrate the progress of the industry and the firm.
Listen in as they recall the early days of the firm, discuss how Glenbrook’s strategy work expanded to form our education and global practices, consider the evolution of the “payments professional”, and reflect on payments industry shifts over their years both in and out of Glenbrook.
Episode 287 – Fanning the Flames – State of Stablecoins 2026
Join Glenbrook’s Russ Jones and Ashley Lannquist for a detailed discussion on the state of stablecoins, focusing on market developments, regulatory and policy impacts, usage patterns, and competition from other improved payments systems.
News
Glenbrook objectively curates the news to keep you abreast of important daily headlines in payments.
Google Just Revised Its ‘Q-Day’ [Quantum]Timeline: Quantum Computers Could Break Existing Encryption Techniques Within Three Years
"Google has warned that “Q-Day”, the point where a quantum computer is powerful enough to crack current encryption techniques, could come as soon as 2029. The new timeline comes in light of progress in quantum computing hardware development, quantum error correction,...
Now Available: Advanced EMV 3DS Products and Emerging Use Cases
"The U.S. Payments Forum has released the fourth and final brief in our EMV® 3DS Mini-Series: Advanced EMV 3DS Products and Emerging Use Cases. This final installment explores how EMV 3DS continues to evolve to support new authentication methods, emerging payment...
Mastercard Tests AI-Driven Payments in Puerto Rico
"Mastercard said it completed live end-to-end transactions using artificial intelligence-powered shopping agents across Latin America and the Caribbean, including in Puerto Rico, where Oriental Bank and Evertec participated. The company said that means an AI assistant...
Ready to see how Glenbrook can support your enterprise to be as efficient and effective as possible?