Payments in Enterprises
Enterprises often to come to Glenbrook with three core goals:
1. Increase Sales
2. Lower Costs
3. Improve Customer Experience

To support these goals, we bring expertise to help your team answer questions like:
How can we optimize revenue by improving authorization rates and managing chargebacks?
How are our payment providers performing? Are we using the right partners?
How are our key payment metrics performing? How could they improve?
Is our tokenization strategy effective? Does our payments architecture support our objectives?
How can we lower processing costs?
Is our organization structured effectively for managing payments?
How we can help
Glenbrook provides payment acceptors with strategic and operational expertise by conducting assessments of current operations and partner performance, optimizing acceptance rates and payments costs, supporting vendor selection, and developing targeted payments strategies. The practice builds upon Glenbrook’s 22+ years of experience, where the firm has developed a reputation as the most trusted name in the payments industry. Glenbrook’s team of experts combines decades of operating experience at enterprises, card networks, and payment service providers with exposure throughout the payments industry.
Common focus areas and services include:
Payments Operations Assessment and Strategy
- Conduct a comprehensive assessment of payment operations to identify inefficiencies, bottlenecks, and areas for improvements
- Develop a tailored payment strategy that aligns with business goals and enhances customer satisfaction
- Identify cost-saving opportunities, streamline processes, and recommend technology enhancements to optimize payment operations and maximize profitability
RFP Management and Vendor Selection
- Create customized RFPs that reflect unique requirements and objectives
- Evaluate vendor responses objectively, using custom scorecards based on priorities
- Support negotiations to secure favorable terms, pricing, and service level agreements (SLAs) with selected vendors
Authorization Rate and Involuntary Churn Optimization
- Analyze authorization and related data to identify patterns and trends affecting approval rates and involuntary churn
- Develop strategies to increase approval rates, reduce declines, enhance checkout experiences, and retain customers
- Develop customized KPIs and data dashboards for ongoing analysis and monitoring of authorization rates and other indicators
Price Benchmarking and Negotiation Support
- Benchmark current pricing against industry standards and competitors
- Develop strategies to reduce payment processing costs while maintaining service quality
- Review contracts to ensure they align with negotiated terms
- Provide expert guidance and negotiation support to help secure competitive pricing and favorable terms with payment service providers
Team education on the payments industry and customized topics
Glenbrook’s public and private payments workshops, and on-demand modules
Access to Glenbrook’s team through expert retainer agreements
Customized, deep-dive strategy workshops
Enterprises Case Studies
Resources
Articles

Glenbrook shares our perspectives on activities in the industry.


Podcasts

Glenbrook speaks with industry leaders to share a variety of perspectives on the latest payments trends and activities.

Episode 274 – Looking through the Fog: Investing in Times of Great Uncertainty, with Timothy Chiodo, UBS, and Christopher Kim, Capital Group
In this episode, Bryan Derman welcomes Tim Chiodo from UBS and Chris Kim from Capital Group to discuss what’s happening in the market, consider what investors look for in a payments company, and explore impacts on investing from regulation and innovation.
Episode 273 – The Hard Science of Fraud Investigations, with David Maimon, SentiLink
In part three of our series on payments fraud trends and tactics, we welcome back David Maimon, Head of Fraud Insights at SentiLink, to dive into how David and his team use a “data-driven” approach in their investigations and how they have applied their research to predict the fraudulent use of identity information.
Episode 272 – Fanning the Flames – 2025 Mid-Year Payments Industry Trends Update
To help you read the tea leaves in the mountains of publications, Yvette Bohanan rounded up Chris Uriarte and Drew Edmond for this mid-year update on payments industry trends. Tune in to hear updates and perspectives on topics like regulation, stablecoins, agentic commerce, tokenization, and fraud.

News

Glenbrook objectively curates the news to keep you abreast of important daily headlines in payments.

Checkout Secures Georgia Banking Charter Milestone, Accelerating US Investment to Win the Enterprise Digital Payments Market
"Checkout.com announced that the State of Georgia Department of Banking and Finance has officially accepted its application for a Merchant Acquirer Limited Purpose Bank (MALPB) charter. This reinforces the company’s commitment to deliver a powerful payments platform...
Underwriting Is Shifting to AI-Driven, Real-Time Decisions by 2030
"Underwriting is undergoing a major transformation as financial institutions push for faster decisions, better fraud detection, and greater personalization, according to a new global Experian report. As underwriting becomes faster and more seamless, fraud detection...
Sibos/Swift: How Will Digital Assets Reshape the Future of Digital Finance (Video Session)
Sibos/Swift: How Will Digital Assets Reshape the Future of Digital Finance (Video Session).

Ready to see how Glenbrook can support your enterprise to be as efficient and effective as possible?