Situation

A large ecommerce platform supporting small to medium businesses had grown significantly over the last decade. The company was concerned they had ‘outgrown’ their approach to payments. More specifically, the company’s management was concerned that it’s payments operations and associated economics were not being actively managed. Glenbrook was asked to help assess the company’s payments strategies, operations, partners, and organization in order   to define a more ideal configuration for payments acceptance, reporting, and ongoing management.

Approach

Glenbrook conducted a three-part, eight-week exercise to support this body of work. The project approach aligned with Glenbrook’s tested ‘Payments Strategy Assessment’ protocols. The following diagram details key project steps.

Impact

Glenbrook recommended a series of short- and long-term goals that aligned to key functional areas including architecture, payments processing, partner performance, risk & security, accounting & reconciliation, reporting & analytics, and organizational structure. Recommendations were also prioritized based on level of impact and the opportunities identified, if implemented, could lead to meaningful reduction in costs, improvements in revenue, and significant increases in efficiencies across the company.