by Erin McCune | May 20, 2009
Every now and then, I get brought in to trouble shoot a payments initiative gone awry. For the last week I was hunkered down in triage mode with a client team suffering from a derailed project. They were exhausted, drowning in user complaints, struggling to fix bugs,...
by Erin McCune | Oct 24, 2008
Overstock.com said it will restate its financial results for over five years due to problems stemming from its implementation of Oracle. Revisions to the company's 2003-2007 results probably will reduce revenue by $12.9 million and increase cumulative net loss by...
by Erin McCune | Jun 30, 2008
A recent guest post by Mike Kavis at the IT Project Failures blog underscores that the reason IT projects fail has little to do with IT and everything to do with change management and leadership. Most large business transformation projects fail because IT leaders...
by Erin McCune | Jun 2, 2008
The Twitter debacle prompts this post on project turnarounds by Michael Krigsman at IT Project Failures. Among other things, he advises that project management and communications will be key to ensuring success in the end (but it will be painful along the way)....
by Erin McCune | May 12, 2008
Benchmarking is a critical first step in identifying opportunities for process improvement. Used correctly, benchmarking allows companies to compare their processes versus the best practices in their industry and develop a road map of how to adopt best practices...
