Bad Leadership is at Fault when IT Projects Fail

Erin McCune

June 30, 2008

A recent guest post by Mike Kavis at the IT Project Failures blog underscores that the reason IT projects fail has little to do with IT and everything to do with change management and leadership.

Most large business transformation projects fail because IT leaders don't acknowledge, or at least underestimate, the impact of change on the workforce. These managers focus entirely on technical issues while failing to address the human side of change.

Driving change successfully requires creating a sense of urgency, communicating a clear vision, and addressing WIIFM (what's in it for me) at all levels. Leaders must identify change agents throughout the company to battle resistance, while remembering success is about the people and not the technology.

You can read the rest of the post here.

And my advice on fostering better project leadership can be found here.

During her time at Glenbrook, Erin focused on client engagements in business payments, cross-border transactions, bill payment, and the intersection of corporate finance, banking, and ERP/accounting. She has nearly twenty years of experience leading increasingly complex payment initiatives for corporate clients and advising financial institutions and payment technologists on the development of their payment capabilities.

Erin is also the founder of Forte Financial, a consulting firm focused on corporate finance efficiency, technology, and process improvement. She is a past president of the Financial Women’s Association of San Francisco and also a two-term past president of the San Francisco Treasury Management Association. Erin is no longer with Glenbrook, but contributed greatly during her time at the firm.

Payments News

Stay on top of the rapidly evolving payments world with Glenbrook’s free curated news feed, delivered daily to your inbox.

Payments Views

Read our commentary and opinion blog written by members of the Glenbrook team on payments industry topics, large and small.

Glenbrook’s live and on-demand workshops help you understand and apply the innovations shaping the payments industry. Register today or schedule a custom workshop for your team.

Launch, improve & grow your payments business