This Women in Payments event has been going on for at least 5 years and this was the first time I attended -- I regret that it took so long! Hats off to Kristy Duncan and her team for putting together a substantive event with a refreshing mix of industry insight and...
In Kavita Jiandani’s post Assessing a Merchant’s Payments Operations, she introduced Glenbrook’s methodology for our in-depth assessment of a merchant’s payments operations. In her introductory piece, Kavita highlights the major Key Assessment Areas we evaluate during...
Glenbrook's Cici Northup and Sam Levitt co-authored this Payments Views post. You have likely observed an increase in the number of articles about surcharging. These articles show that the practice is on the rise and often tout significant benefits for merchants:...
I am often asked if Glenbrook Partners is a payments education company, and if I teach. My answer to both is yes. Our education programs are designed to give attendees a stronger payments foundation on which to build and refine their corporate strategies, product...
We got the first real details this week on the Facebook-sponsored Libra cryptocurrency. Opinions are still taking shape around Glenbrook, but it’s fair to say that the team is deeply intrigued by the possibilities and sees it as both a novel and potentially very...
In my last post I covered the proliferation of challenger banks, the mobile-first, digital-only neo-banks and what differentiates them from the incumbents. While the media lens is usually focused on the front-end, the user experience, I’m always curious about what’s...
Georgia is a nexus of global payment processing and merchant acquiring activity. Some two-thirds of all U.S. purchase volume is processed there. That’s a lot of debit and credit card transactions. But what are those same companies doing to improve payments for the...
Apple’s March 25th keynote event announced forthcoming offerings to further build out Apple’s Services line—video media streaming, print media subscriptions, gaming, and more. Most interesting to us at Glenbrook (surprise!) was Apple’s co-branded credit card launched...
What are central banks – and governments – going to do about cryptocurrencies? I was in New York last week to better understand what central bankers are thinking about - and doing - with respect to “Digital Fiat Currency”. The workshop was part of an ITU Focus Group...
In Glenbrook’s Payments Boot Camp™, we are always talking about payments systems - how they work, how they evolved, who uses them, who provides them, who profits from them, and how they are changing. So I was a little surprised when one of the participants approached...
