by Erin McCune | Apr 23, 2013
Glenbrook is kicking off a new payments organization optimization project for a biller client. Each time we do one of these projects, our client – with some embarrassment – admits that they think they are the only ones facing payments challenges. Nothing could be...
by Erin McCune | May 20, 2009
Every now and then, I get brought in to trouble shoot a payments initiative gone awry. For the last week I was hunkered down in triage mode with a client team suffering from a derailed project. They were exhausted, drowning in user complaints, struggling to fix bugs,...
by Erin McCune | Jan 30, 2009
The latest post at the Wells Fargo-Wachovia merger blog hints at the complexity involved in integrating the two banks' services, technology, and products. Let alone the people + organizational structure! I admire their honest, open approach.
by Erin McCune | Aug 3, 2008
My work often involves bridging gaps, resolving misunderstandings, and fostering collaboration between the finance department and other parts of large, complex organizations. So I was intrigued by this recent research from HBS on " interaction patterns in modern,...
