Glenbrook’s Carol Coye Benson had been initially skeptical about Intuit’s recent announcement to acquire Digital Insight – as she says “after all, banks have had a long and somewhat rocky road with Intuit over the years and some seem to still have very mixed feelings about their basic value proposition.” But Carol has recently become convinced that the new Intuit/Digital Insight business combination could provide some very real value to a bank’s small business customers. Here’s the report Carol filed on Payments News.
As a founding partner of Glenbrook, Carol has offered clients over 25 years of experience in product, marketing, and strategy development with leading financial services providers in both wholesale and retail financial services. She is a co-author of the book “Payments Systems in the U.S.” Before founding Glenbrook Partners, Carol was a managing director of the Global Institutional Services division of Deutsche Bank, in charge of marketing, client online services, and Internet development.
Carol began her career as a corporate lending officer for large multinationals at both Bank of America and Citibank. During her time at Visa International, Carol founded and managed Visa’s European product-development office, where she led a series of electronic-commerce and chip-card projects designed to bring European banks online. Carol formally retired from Glenbrook in June 2020, but remains important to the firm as both a friend and advisor.