Why “One‑Click Returns” Are an Operational Wake‑up Call [European Union]
Internet Retailing
"By 19 June 2026, online retailers across the European Union will be required to ensure that consumers can withdraw from a purchase contract as easily as they can enter it. In practice, this means a fully digital, frictionless withdrawal process. The regulation is designed to eliminate so-called dark patterns – hidden forms, unnecessary steps or forced contact with customer service that make withdrawals difficult."
